D-Link DCS-3410 manual Contacting Technical Support, For customers within the United States

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Appendix C - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

Model number of the product (e.g. DCS-3410)

Hardware Revision (located on the label on the bottom of the Network Camera (e.g. rev A1))

Serial Number (s/n number located on the label on the bottom of the Network Camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:

For customers within Canada:

Phone Support:

Phone Support:

(877) 453-5465

(800) 361-5265

Internet Support:

Internet Support:

http://support.dlink.com

http://support.dlink.com

D-Link DCS-3410 User Manual

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Contents Page Table of Contents Package Contents System RequirementsIntroduction Features Hardware Overview Connector Power LEDDC Power Connector Link LEDHardware Installation Attach the External Power SupplyConnect Using Power-Over-Ethernet Connect the Ethernet CableSocket for camera stand Software Installation Click Setup WizardInstallation To start the installation click Next Click Next Click Finish to complete the installation Configuration Setup Wizard ConfigurationClick D-Link Setup Wizard SE Configuration Configuration Click Restart Web-based Configuration Utility Live Video CameraSetup WizardClick Next Configuration Click Apply Motion Detection Setup Wizard Click Next Configuration Network Setup Page Dynamic DNS DdnsImage Setup Audio and Video FPS BPSMotion Detection Red-colored boxTime and Date SavingRecording TestSnapshot FTP Server Host name PathDigital Output RS-485 Maintenance Device ManagementBackup and Restore Clicking Load ConfigurationFirmware Upgrade NameStatus Device InfoLogs Help ViewCam Installation Click D-ViewCamViewCam Installation ViewCam Installation Add a Camera ViewCam Installation ViewCam Installation ViewCam Installation Your D-ViewCam Installation is Complete Troubleshooting Why am I unable to access the DCS-3410 from a Web browser? Noisy images occur. How can I solve the problem?Troubleshooting Networking Basics Check your IP addressStep Step Highlight Internet Protocol TCP/IP and click PropertiesTechnical Specifications LANNetworking VideoAudio MicrophoneEmission EMI, Safety & Other Certifications OS SupportPhysical Environment Contacting Technical Support For customers within the United StatesWarranty Limited WarrantyLimited Software Warranty Non-Applicability of WarrantyWhat Is Not Covered Disclaimer of Other WarrantiesLimitation of Liability Governing LawTrademarks Copyright StatementFCC Statement FCC CautionImportant Note Registration