Philips 40PFL4609, 43PFL4909 Wireless LAN connection fails or wireless connection is poor

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Closed Captions

Closed Captions are displayed as a white box. No Closed Captions are displayed in the Closed Captions-Supported Program.

Interference from buildings or weather conditions may cause Closed Captions to be incomplete if watching Analog TV signals.

Broadcasting Station may shorten the program to insert advertisements. The Closed Caption Decoder cannot read the information of the shortened program.

Black Box is displayed on the TV Screen.

The text mode is selected for caption. Select CC-1, CC-2, CC-3 or CC-4.

Software update

A message appears on the screen prompting for software update again.

When you start up the TV or a net service after executing the software update, a message may appear on the screen prompting for software update again. In this case, please select Update to start USB update or network update. L p. 45

Network

Cannot connect to the network.

Check if the Ethernet cable connection is properly made. Turn On the modem or broadband router.

Check the network settings.

Check if the broadband router and/or modem is correctly connected. Sometimes video quality is poor when using the wireless LAN.

The wireless network connection quality varies depending on the distance or obstacles (e.g. wall, basement, 2nd floor) between the TV Wireless LAN Adapter and the wireless router (access point), from other wireless networks, and brand and type of the wireless router (access point). When using the Wireless LAN of the TV, it is suggested to place the wireless router as close as possible to the Television.

Wireless LAN connection fails or wireless connection is poor.

Check the installation location of the TV and wireless router (access point). Signal quality may be affected for the following reasons.

Interference of other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.

There are floors or walls between the wireless router and TV.

If the problems continue even after checking the above, try making a wired LAN connection.

Cannot use the wireless connection.

Check if the Wireless LAN Access Point (AP) (e.g. wireless router) is oriented properly or not placed too close between them.

Once you have activated the wireless connection please wait 30 seconds for the connection to be established after Turning On the Unit, before trying to access network features such as Net TV.

Cannot use Netflix feature.

Check if the network connection is properly made.

Visit http://www.netflix.com on your PC and become a Netflix member.

Some network services may not be available in your country.

Cannot add movies or TV episodes to the Instant Queue.

Visit www.netflix.com on your PC.

Even though the speed of the Internet connection improves during playback, the picture quality of Netflix streaming movie does not improve.

The picture quality does not change during playback. It differs depending on the speed of Internet connection at the time of loading.

Cannot use VUDU feature.

VUDU is available only in the United States.

Check if the network connection is properly made.

Cannot rent or buy movies / TV episodes on VUDU.

You need to activate the VUDU account. For detailed information, please visit the service providers website at http://www.vudu.com

Log into your account at http://my.vudu.com and check your payment information.

The picture quality of streaming movie (Netflix, VUDU or Target Ticket) is poor.

Check the speed of your Internet connection. You need speeds of at least 8 Mbps to this player for high quality uninterrupted playback.

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Streaming movie (Netflix, VUDU or Target Ticket) often stops or starts buffering during playback.

Contact your Internet service provider to troubleshoot your Internet connection for speed and line quality. Consistent line quality and speed are very important for Internet video playback.

Cannot connect to the network while my PC is connected to the network.

Check the content of your Internet service contract to see if your Internet Service Provider prevents multiple terminals connecting at the same time.

Cannot use Easy Connect (WPS) to connect to the Access Point.

Connect the Unit to the Access Point using Scan or Manual entry mode. If the Access Point’s security mode is set to WEP*, change the setting to WPA or WPA2 (recommended), then try Easy connect (WPS) again. (For Access Point configuration, please consult its user manual or manufacturer.)

*WEP is not recommended to be used due to its Major security flaws. Change the Security protocol on the wireless router to WPA or WPA2 (recommended) mode.

Folder or files stored on DLNA home media server are not displayed in the file list or cannot be played back.

Check the setting on your home media server. (Refer to the user manual of the home media server.)

Check the network connection and settings.

Cannot use Pandora feature.

Check if the network connection is properly made.

Pandora is available only in the United States.

You must create a Pandora account and activate this Unit. Activating Pandora L p. 51

Cannot get into the PC's screen even the Philips Wirelessconnect is launched.

Make sure if the network connection is connected properly.

Check if your PC runs Philips Wirelessconnect.

Make sure your TV and PC are connected on the same network.

I have a 1.8GHz CPU but Wirelessconnect does not work on my PC.

For smooth operation of your PC while Philips Wirelessconnect is running you need a mainstream dual core processor from IntelN or AMD.

IntelN : Core™ 2 Duo or Core™ i3/5/7 @ 1.8GHz or higher.

AMD : Athlon™ II X2, Turion™ II Dual-Core or Phenom™ X2 @ 2GHz or higher.

Note(s)

The LCD screen is manufactured to provide many years of useful life. Occasionally a few non active pixels may appear as a fixed point of blue, green or red.

This is not to be considered a defect in the LCD screen.

Some functions are not available in specific modes, but this is not a malfunction. Read the description in this User Manual for more details on correct operations.

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Contents Register your product and get support at Contents Product Safety Notification Left and right side BottomSanus USA, Inc Trade Name Responsible Party Model Address Telephone NumberPhilips PO Box 2248, Alpharetta, GA 30023-2248 U.S.A 866 309English Preparing to Move / Ship the Unit Positioning the TV Regulatory NoticesEnvironmental Care PackagingFeatures Supplied AccessoriesGetting Started Stand Assembly Attaching the Base 43PFL4609 / 40PFL4609 / 32PFL4609 / 28PFL4609 Managing Cables Installing the Remote Control BatteriesSlide the battery cover off the back of the Remote Control Slide the cover back into positionPREV.CH Remote ControlTo enter 2.1, press Returns to the previously viewed ChannelControl Panel TerminalsConnecting Antenna or Cable / Satellite / Iptv Box Plugging in the AC Power CordRF cable Connecting your Devices Selecting your Connection qualityComposite Analog Video Connection Connecting the TV to the Internet using an Ethernet cableHDMI-ARC Connection Component Analog Video ConnectionDigital Audio Output Connection Connecting the TV to the Internet using a Wireless LANPC Connection HDMI-DVIXGA USB Memory StickVGA WxgaSkip Initial SetupStop Picture aPersonal Press OK to finish Settings assistantCancel Sound aSwitching Channels Switching on your TV and putting it in Standby modeAdjusting Volume Use your TVWatching Channels from an External Device Access the Home menuEnable or disable RC key forwarding from the Home menu Guide to Home menuCreate and use lists of favorite channels Using auto modeSwitch to one of the channels on a list Select a list of favorite channelsChanging Picture Format MPEG4 TV Screen informationMPEG1 YESPicture Jpeg Music MP3Video When the Setting is completed, press Q Menu or Back to exit Making more use with your TVSettings assistant Start now Picture Backlight SoundContrast Features BrightnessSharpness Advanced settings Hdtv Auto sound Personal Auto volume leveling OffTV speakers Headphone volume Digital output format Equalizer Start now Sound BalanceCaption settings Sleep timer Child and Ratings LockTV ratings lock Setting TV and movie ratingsChannel lock Child lock Movie ratings lockChange PIN LanguageCanadian English or Canadian French Ratings Installation mode Channel installationWeak channel installation Uninstall channelsPreferences Setting your location to homeTV placement Use Philips EasyLinkMaster EasyLink Auto TV On EasyLink Hdmi CECDevice List RC key forwarding SelectNetwork settings assistant NetworkManual network settings WPA/WPA2 Setting status Proxy configurationConnection test Checking your current software version Return your settings to default valuesReset network settings Home networkAn empty clean formatted USB Memory Stick Preparing for the software upgradeUSB upgrade Upgrading the softwareNetflix ESN Automatically check for latest softwareNetflix deactivation Vudu deactivationUsing Philips Wirelessconnect Philips WirelessconnectInstall Philips Wirelessconnect 1GB RAMUsing Dlna View photos, play music and watch videos using DlnaBefore using Dlna Guide to DlnaView your pictures using Dlna Listen to music using DlnaWatch videos using Dlna Net TV Adding Pandora User Accounts PandoraN operationsActivating Pandora Creating a New StationUseful tips Question AnswerTroubleshooting Unusual picture appears and the TV does Not operateWireless LAN connection fails or wireless connection is poor Cannot use Easy Connect WPS to connect to the Access PointMaintenance InformationGlossary Wireless LAN SpecificationsSpecifications are Subject to Change without Prior Notice Power requirementsWarranty Shipping charges to return defective product to PhilipsLicense Philips and Philips Shield are used under license Koninklijke Philips N.V