Sharp PN-Y475, PN-Y555, PN-Y425 operation manual Troubleshooting

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Troubleshooting

If you are experiencing any problem with your display, before calling for service, please review the following troubleshooting tips.

There is no picture or sound.

Is the power cord disconnected? (See page 14.)

Is the main power switch off? (See page 17.)

Is the monitor in standby mode (the power LED illuminating in orange)? (See page 17.)

Make sure correct input mode is selected. (See page 19.)

If any external equipment is connected, make sure the equipment is operating (playing back).

Remote control does not work.

Are the batteries inserted with polarity (+,-) aligned? (See page 16.)

Are the batteries exhausted?

Point the remote control unit toward the monitor’s remote control sensor. (See page 16.)

Is operation disabled? (See page 28.)

Sound from left and right speakers is reversed.

• Are audio cables connected properly?

There is a picture but no sound.

Is the sound muted?

Make sure the volume is not set to minimum.

Are audio cables connected properly?

Is AUDIO OUTPUT or SPEAKER correctly set on the SETUP menu? (See page 27.)

Unstable video.

• The signal may be incompatible.

The video from the HDMI input terminal does not appear properly.

Is the HDMI cable HDMI standard compliant? The monitor will not work with cables that are not standard compliant.

Is the input signal compatible with this monitor? (See page 45.)

If an AV signal such as 1920 x 1080i, 720(1440) x 576i, or 720 (1440) x 480i is displayed using the HDMI[PC] input, display problems such as faint colors may occur. Display using HDMI[AV].

The video from the DVI-D input terminal does not appear properly.

Is the input signal compatible with this monitor? (See page 45.)

Turn off the power to the connected equipment and then turn the power on again.

If the monitors are connected in a daisy chain, turn off the power to all the monitors connected in a daisy chain and then turn the power on again.

If an AV signal such as 1920 x 1080i, 720(1440) x 576i, or 720 (1440) x 480i is displayed using the DVI-D input, display problems such as faint colors may occur. Display using HDMI[AV], D-SUB[COMPONENT] or D-SUB[VIDEO].

The video from D-Sub input terminal does not appear properly.

Is the input signal compatible with this monitor? (See page 45.)

Control buttons do not work.

There is no picture.

Load noises from outside may be interfering with normal operation. Turn off the power and turn it on after waiting at least 5 seconds, and then check the operation.

The monitor makes a cracking sound.

You may occasionally hear a cracking sound from the monitor. This happens when the cabinet slightly expands and contracts according to change in temperature. This does not affect the monitor’s performance.

It takes a longer time until the monitor starts up.

When a USB flash drive is connected, it is better to turn the power ON/OFF using the remote control unit. When the power is turned ON using the main power switch with a USB flash drive connected, the monitor startup takes a longer time because the monitor checks USB terminal connection after checking other terminal connections.

A file in the USB flash drive does not play properly.

Is the file in a supported format? (See page 21.)

The following problems may occur if a non-supported format is used:

-The file does not play properly.

-Pausing or Move forward/back cannot be performed during playback.

-Abnormal play speed

-Operations cannot be performed during playback

-Playback stops. The player application restarts.

The screen turns black when a file in a USB flash drive is played.

The screen will turn black if none of the files in the play list are in the USB flash drive. Press INPUT to exit.

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Contents PN-Y555 PN-Y475 PN-Y425 Page For Customers in U.K GREEN-AND-YELLOWBlue BrownDear Sharp Customer Safety Precautions Safety Precautions Tips and Safety Instructions For the monitor in portrait orientation For the monitor in landscape orientationDo not place the monitor on a device which generates heat Contents Supplied ComponentsPart Names LCD panel Remote control sensor SeeSub input terminal See NRemote control unit Part Names Signal transmitter11 E Return button See SIZE/Yellow button SeeConnecting Peripheral Equipment Connecting Peripheral Equipment 13 EConnecting the Power Cord Binding CablesAttachment PN-Y425Setting the USB flash drive cover Affixing the Stand Hole Protection Covers15 E USB port USB flash drive cover screwInstalling the batteries Preparing the Remote Control UnitRemote control operation range Turning Power On/Off Turning power on/offTurning on the main power 17 ENDate/time setting Turning Power On/Off NOperation modeSetting of the Setup menu. Be sure to set the date and time Basic Operation 19 ENormal Wide Basic Operation NSwitching the screen sizeDot by Dot Playing the Files in a USB Flash Drive 21 EAuto playback Playing filesPlaying files using the Schedule function PhotoMovie Music23 E SettingsOperations during play Playing the Files in a USB Flash Drive Settings during play Color ModeVolume SizeMenu Items 25 EDisplaying the menu screen NExample of operationMenu item details Menu ItemsNSCREEN NPICTURE27 E NSETUPMenu Items NAUDIO Standby Mode Power on DelayScan Mode Hdmiav Adjustment LockSetting procedure Set using Multi in the Setup menu29 E Menu Items NEnlargeMenu Items NSCHEDULE Menu Items NScreen display for adjustment Opening the adjustment pattern31 E ScheduleCommunication procedure Controlling the Monitor with a PC RS-232CCommunication conditions PC connection33 E NID SettingNResponse code format 002 VOLM0030VOLM0020 ← OK 002 IDLK0000 ← Wait ← OK 002 ← VOLM0010 OK 001 ←NRepeater control command Volume settings for all monitors are returned35 E Controlling the Monitor with a PC RS-232C NRepeater controlRS-232C command table Power control/Input mode selectionControlling the Monitor with a PC RS-232C Screen menu37 E Controlling the Monitor with a PC RS-232C Setup menuOthers Settings to connect to a LAN Controlling the Monitor with a PC LANTo set on the monitor Character input39 E Command-based controlControlling the Monitor with a PC LAN Troubleshooting Power LED is flashing in red and green alternately Troubleshooting41 E Specifications NProduct SpecificationsSpecifications NDimensional Drawings43 E Dmpm Digital Monitor Power Management Specifications NPower managementNDDC plug and play Specifications NCompatible signal timing PC NCompatible signal timing AV45 E DVI-D HdmiSpecifications NDVI-D input terminal pins NHDMI input terminal pinsND-sub input terminal pins NRS-232C input terminal pinsSpecifications NRS-232C output terminal pins NDVI-D output terminal pins47 E Mounting Precautions For Sharp dealers and service engineers PN-Y555-Y475-Y425 Me EN14G2

PN-Y425, PN-Y475, PN-Y555 specifications

The Sharp PN-Y475, PN-Y555, and PN-Y425 are part of Sharp's range of professional displays designed to meet the demands of contemporary business and educational environments. These displays boast impressive features and advanced technologies, making them ideal for various applications, including digital signage, presentations, and collaborative work.

One of the standout features across this series is their superior image quality. The displays utilize full HD (1920 x 1080) resolution, ensuring that images, videos, and text are sharp and vibrant. The PN-Y555, with its 55-inch screen size, is perfect for medium to large meeting rooms, while the PN-Y475 offers a 47-inch option for spaces where a slightly smaller display is required. The PN-Y425, featuring a 42-inch screen, is ideal for smaller settings or areas with limited space.

All three models incorporate advanced LED backlighting technology, which delivers energy-efficient performance and reliable brightness levels. This ensures consistent performance over long periods, making these displays suitable for extended use. Additionally, the anti-glare coating minimizes reflections and enhances visibility, making content easily viewable even in brightly lit environments.

Connectivity is another major highlight of the Sharp PN-Y series. Each model comes equipped with multiple input options, including HDMI, DisplayPort, and USB, making it easy to connect to a variety of devices such as computers, media players, and streaming devices. This flexibility enables seamless content sharing in collaborative environments.

For added functionality, the displays also support touchscreen capabilities (available on certain models), allowing for interactive presentations and engaging user experiences. This feature is especially beneficial in educational settings, where students can actively participate in learning.

Furthermore, the PN-Y series incorporates built-in speakers, providing clear audio output without the need for external audio systems, which simplifies setup and enhances the overall experience.

In summary, the Sharp PN-Y475, PN-Y555, and PN-Y425 are designed to deliver outstanding performance and versatility for professional environments. With their high-quality visuals, extensive connectivity options, and user-friendly features, they stand out as valuable tools for effective communication and collaboration. Whether for corporate presentations or educational purposes, these displays are equipped to enhance engagement and improve the flow of information in any setting.