FMA-LG101 Troubleshooting, Symptom, Solution

FMA-LG101 Troubleshooting

The following table provides information on general troubleshooting symptoms and solutions related to the FMA-LG101.

For many of the troubleshooting steps, you will need to know the IP address of the FMA-LG101. Refer to “FMA-LG101 Ethernet Connection/Network Options” on page 12 for further information.

Symptom

The OSD/call letters do not display in the guest room(s).

When the TV is turned ON, it is in split screen mode.

The date/time of the TV(s) is incorrect.

The PC cannot access the FMA-LG101 via the Ethernet interface.

Solution

If the issue affects all rooms, verify that the FMA Configuration (.fma) file uploaded to the FMA-LG101 was properly configured.

If the issue is restricted to a single room:

•Wait five minutes (default broadcast rate) for the FMA-LG101 to re-broadcast the channel lineup, and then re-test.

•Check the coaxial connections and RF signal levels in the room.

•Replace the FTG device or TV, if possible.

Always configure Installer Menu item 004 STRT CHANNEL (Start Channel) to a channel or Installer Menu item 046 STRT AUX SRCE (Start Aux Source) to a non- RJP Aux input.

If an LG TV is accompanied by a Remote Jack Pack (RJP) system, Installer Menu item 093 RJP AVAILABLE is NOT set to 0 (zero). If the Start Channel is set to 0 (zero), which indicates to reference the Start Aux Source, and the Start Aux Source is set to an RJP Aux, when the TV is turned ON, it will be in split screen mode.

•Verify that the FMA-LG101 is connected to a steady and reliable power source. The FMA-LG101 will retain the current date and time settings for at least nine hours after losing power. Beyond nine hours of power loss, the date and time settings may need to be reconfigured.

•Verify that the DST (US Daylight Saving Time) option is set appropriately.

•Set the FMA clock (date and time settings) using the FTG Device Configuration Application or the FMA-LG101 software web page.

•Verify that the PC's network settings are properly set for a direct connection or a network connection.

•Verify that the appropriate Ethernet cable is connected properly and in good condition.

•If the configuring PC is running Windows Home Premium software, and you intend to use the FTG Device Configuration Application to communicate with and configure the FMA-LG101, you must run the FTG software as an administrative user.

•If the configuring PC is running Windows Vista or Windows 7, resetting the power on the FMA-LG101 while the PC is connected may cause a network conflict issue. To correct a network conflict, disable and then enable the

network interface on the PC, or disconnect and reconnect network cables.

•Ping the FMA-LG101 IP address (“10.20.1.120” for direct connection or

consult network administrator for network connection). If the FMA-LG101 does not respond, the FMA-LG101 will need to be replaced.

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