Seagate ST19101N/W/WC/WD/DC manual Direct-support services, Seagate technical support

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Cheetah 9 Installation Guide, Rev. B

13

Direct-support services

Seagate technical support

For one-on-one help, you can talk to a technical support special- ist during local business hours. Before calling, note your system configuration and drive model number (STxxxx).

Location	Phone number
Australia	61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M–F)
England	44-1628-894083 (10:00 A.M. to 1:00 P.M.,
	2:00 P.M. to 5:00 P.M., M–F)
France	33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M.,
	2:00 P.M. to 5:00 P.M., M–F)
Germany	Disc: 49-89-140-9332; Tape: 49-89-140-9333
	(9:30 A.M. to 12:30 P.M., 2:00 P.M. to 4:00 P.M.,
	M–F)
Hong Kong	852-2368 9918
Korea	82-2-556-8241
Singapore	65-488-7584 (9:00 A.M. to 12:00 P.M., 2:00 P.M.
	to 5:00 P.M., M–F)
Taiwan	886-2-514-2237
USA	Please dial 1-800-SEAGATE or 408-456-4496 for
	the specific product telephone number.
	(6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M.,
	Pacific time, M–F)

SeaTDD™ 408-944-9121

Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange mes- sages with a technical support specialist between 6:00 A.M. to 11:15 A.M. and 12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday.

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Contents ST19101N/W/WC/WD/DC Contents Preface Electrostatic discharge protection Important safety information and precautions Cheetah 9 Installation Guide, Rev. B Wichtige Sicherheitshinweise Cheetah 9 Installation Guide, Rev. B Page Regulatory agency compliance Electromagnetic susceptibilityElectromagnetic compliance Australian C-Tick Electromagnetic compliance for the European UnionSeagate.com Online servicesSeagate CompuServe forum SeaFAX FAX servicesSeagate technical support Direct-support servicesManufacturer’s representatives Customer service centersGeneral description Drive characteristics Additional drive characteristics +12V +5V Voltage regulation ± 5% DC power requirements Amps ST19101 WC models WD, DC modelsDimensions of the drive General information Drive modelsScsi ID jumpers Drive termination Circuits and data path widths Terminator powerCable characteristics for single-ended circuits Pin I/O connection to drive Multiple drive connection to host adapter Multiple-drive connection to host adapter Scsi I/O Providing adequate cooling Kühlung des Systems Abbildung 4. Empfohlener Luftstromverlauf Suggested air flowInstallation des Laufwerkes und Anschluß der Kabel Mounting the drive and connecting cablesPage Pin Gleichstrom Pin PowerHinweis Cheetah 9 Installation Guide, Rev. B Mounting configuration dimensions Quick reference desktop system notes Formatting the driveSetting the Scsi ID on model N drives Setting the Scsi ID jumpersTerminating the drive Terminating the driveSetting terminator power jumpers Additional jumper options Other applicable jumper optionsWD drives Model W and WD drive alternate ID select and LED connection Terminating the drive W model shown Drive Front Other option jumpers are available as illustrated below WC/DC drives Jumper options Applicable jumper optionsDrive Active LED indicator connections Drive Active indicatorPage Page