Mobile security, Call us if your mobile goes missing

Mobile security

Unfortunately, thieves will find a mobile like yours irresistible. We recommend that you never leave your mobile unattended or visible in a car, and also try not to use your mobile in busy, public places.

Activate your SIM PIN, then change it to a secret one

To protect your SIM card, the security settings on your mobile allow you to activate its preset PIN number. This number is 1210. Once it’s activated, you will need to enter it every time you switch your mobile on.

For extra protection, we recommend that you change your SIM PIN to a secret number of your choice – your handset user guide gives you specific instructions on how to do this.

Call us if your mobile goes missing

You can contact us free from a landline on 0800 783 2326.

Call straight away and we’ll bar your mobile so no-one else can use it. Remember, you’ll be charged for any calls made on your mobile until we hear from you.

To stop calls being made on your account, we just need your mobile number. If you give us your SIM and IMEI numbers as well we can bar your mobile completely. You’ll find the IMEI number by pressing

*#06# on your mobile’s keypad. Please jot them down now and hang on to them for future reference.

My mobile # .....................................................................

My SIM # .....................................................................

My IMEI # .....................................................................

Keep your SIM cards separate

If you have more than one mobile on your account, make sure you don’t mix up or swap their SIM cards. That’s because each SIM is paired with a specific mobile, and we need to know which mobile is missing in order to stop anyone else using it.

To protect it, register it www.immobilise.com

Many thousands of mobile phones are lost or stolen each year in the UK. The National Mobile Phone Register already holds the details of over 10 million phones.

Register

To register all you need is your mobile phone. When you register, you will need to enter your contact details and your IMEI number. Once you have registered your phone, you will have a better chance of getting it back if it is lost or stolen.

When not to use your mobile

•When flying. Switch off to prevent interference with the aircraft’s navigation systems

•When driving. Never use a mobile while driving.

Allow voicemail to take your calls, and listen to them when you’re away from the vehicle

•In hospitals. If in doubt, keep your mobile switched off until you’re outside the building

•At petrol stations. Or anywhere else where a spark from your mobile could ignite flammable fumes or explosive materials

All mobiles supplied by BT conform to the highest safety standards on exposure to radio frequency emissions. You’ll find government advice on mobiles at www.dh.gov.uk