Going abroad?

You can use your new mobile in any country in the world, but please remember to call Customer Services on 0800 783 2326 three days in advance of travelling, to confirm that your roaming service has been activated.

International call charges – please note

While there is no charge to set up international roaming, call charges differ greatly from country to country, and international calls are charged at the prevailing rates. Please be aware that while you’re abroad, you have to pay for any calls you receive as well as those that you make. Eligibility for roaming is subject to status, and you may be required to show a satisfactory payment history before this service is activated.

Dialling from abroad

It’s easy to make calls when you’re overseas. All you need to remember is to dial [+] and the country code before the number you wish to dial. e.g. [+44] for the UK. Remember to leave out the first ‘0’ from the number. E.g. to call from Spain to London, dial ‘+442071234567’ not ‘+4402071234567’.

To call the UK from abroad

•Insert +

•Then 44

•Delete the ‘0’ prefix

•Then, dial your number 2071234567

A time-saving tip

Why not put the [+44] prefix in front of your friends’ numbers in your mobile’s address book before you go overseas? They’ll work just the same in the UK, but remember to

drop the ‘0’, as above.

Before going abroad

To be able to pick up your messages overseas, you’ll need to do the following before leaving the UK:

•Note your personal mailbox number – find out what this is by

dialling *#104#(Please note that, once you’re abroad, you will not be able to use this function)

•Set up your own voicemail PIN code

With a voicemail PIN, you’ll be able to pick up your voicemail messages from abroad either using your mobile, or any other phone

•Don’t forget to pack your charger and a travel adapter

To set up a voicemail PIN code

•Dial 1571

•Press 1 for the Main Menu

•Press 4 for Mailbox Settings

•Press 2 for Security Options and follow the voice prompts

How do I know if I have a voicemail message?

You will receive a text message to notify you of any voicemail messages.

To listen to your messages

•Dial your mailbox number which is included in your text notification in the international format (prefixed with +44 without the leading 0)

•Key 9 when hearing the greeting

•Enter your voicemail PIN, then follow the voice prompts

Calling Customer Services from abroad

You need to dial +44 1324 452 143 from a landline or from your mobile.