Frequently asked questions

What is Wi-Fi and wireless broadband?

Wi-Fi is ‘wireless fidelity’ or ‘wireless’ network. It’s a great way to connect your BT Fusion mobile to the Internet without using wires, in a wireless-enabled location. ‘Wireless broadband’ gives you Wi-Fi connectivity to the Internet at broadband speed - faster than standard dial-up or as fast as 3G access. You can use your mobile via a BT wireless broadband network to connect instantly to BT Fusion Mobile so you can benefit from great call rates.

What happens to my BT Fusion Mobile service if I’m in range of my BT Home Hub and my broadband line is not working?

In the unlikely event of a fault on your broadband or landline, your BT Fusion Mobile handset will automatically work as a mobile until the fault is repaired. You will still be able to make and receive calls using your BT Fusion Mobile handset as a standard mobile. Once your broadband line is fixed your BT Fusion Mobile service will automatically revert back to full service.

What is the maximum distance I can be from my BT Home Hub to make calls using the BT wireless broadband network?

Range in ideal conditions is up to 18-25 metres from the BT Home Hub. This can vary depending on type of building structure and where you place the hub. To be certain that you are connected to the

BT wireless broadband network, make certain the Wi-Fi Network Indicator displays as a bright antenna. When Wi-Fi is disconnected, the antenna is light grey.

How do I find out how strong my wireless broadband signal is?

You will see the Wi-Fi icon appear on your handset screen with signal strength bars. For example, for an area with maximum coverage there are 6 Wi-Fi signal strength bars in varying colours and for an area with little coverage it may display 1 signal strength bar.

My phone shows both BT and BT HomeHub with my ID. What does this mean?

This means that you are connected to your Wi-Fi network and your phone is also attached to the BT Mobile network. Essentially, you are connected to both systems, but Wi-Fi will be your predominant connection.

How many wireless BT wireless broadband networks can I save?

You can save up to 6 BT wireless broadband networks including the BT Openzone and The Cloud networks on your BT Fusion Mobile handset.

Will my BT Fusion Mobile number replace my landline phone number?

No, you’ll still keep your landline phone number and your landline phone. People will still be able to call you on your landline phone. They will only get through to your BT Fusion mobile if they call your BT Fusion Mobile number.

What is BT Openzone and The Cloud?

BT Openzone is a wireless broadband (Wi-Fi) service that you can access in public places (hotspots) such as cafes, airports, hotels and motorway service stations. You can connect to BT Openzone hotspots to use the BT Fusion Mobile service throughout the UK and Ireland, and at selected locations abroad. BT Openzone hotspots are identifiable by the distinctive BT Openzone sign .

We have now also partnered with The Cloud, increasing the hotspots our customers can access to approximately 10,000. To find out where BT Openzone and The Cloud hotspots are located, go to www.bt.com/fusionhotspots.