Motorola C350 manual Troubleshooting, Question Answer, Problem Solution

Troubleshooting

Check these questions first if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (United States) or 1-800-461-4575 (Canada).

Question	Answer
Is your battery	The battery level indicator should
charged? Do	have at least one segment
you see 6 in	showing (7). If it does not,
the display?	recharge your battery as
	described in your user’s guide.
Do you have a	If necessary, turn off your phone
valid 3-volt	and make sure that you have
SIM card	inserted a valid SIM card as
inserted in	described in your user’s guide.
your phone?
Does the	The signal strength indicator
handset have	should have at least one segment
a signal? Do	showing (1). If it does not, move
you see 0 in	to an area with a stronger signal
the display?	to use your phone.
Is the earpiece	While on a call, press right on the
volume too	Skey.
low?
Is the other	Your phone may be muted. Press
party unable to	UNMUTE (+) if necessary to
hear you?	unmute the phone.
	Also, make sure that your phone’s
	microphone is not blocked by its
	carrying case or a sticker.
Has the phone	Dropping your phone, getting it
been	wet, or using a non-Motorola
damaged,	battery charger can damage the
dropped, or	phone. The phone’s limited
gotten wet?	warranty does not cover liquid
	damage or damage caused from
Was a
non-Motorola	using non-Motorola accessories.
battery
charger used?
The following refer to specific problems:
Problem	Solution
My phone was	Report a stolen phone to the
stolen. To	police and to your service provider
whom should I	(the company that sends you your
report this?	monthly wireless service bill).
I forgot my	See your user’s guide for
password.	information about what to do if you
	forget a code or password.

Problem	Solution
I pressed the	Be sure to press and hold O
End/Power	(the End/Power key) until the
key, but	display appears and you hear an
nothing	audible alert (this could take a
happened.	couple of seconds). If nothing
	happens, check that the battery is
	charged. See your user’s guide.
I pressed keys,	You might need to reset your
but the display	phone. See your user’s guide.
has stopped
responding.
The display	The SIM card may be incorrectly
says:	inserted. Check the SIM card to
Insert SIM Card	make sure that it is inserted
or	properly as described in your
Check SIM Card	user’s guide. Make sure that you
even though I	have a valid 3-volt SIM card.
have inserted	Note: Be sure to turn your phone
my SIM card in
	off and then back on after you	Troubleshooting
the phone.	re-insert the SIM card.
The display	Call your service provider (the
says:	company that sends you your
SIM Blocked.	monthly wireless service bill) to
How do I	obtain the PIN unblocking key
unblock my	(PUK) code. See page 24.
SIM card?
The display	Enter the factory-preset unlock
says: Enter	code (1234), or the last four digits
Unlock Code.	of your phone number. See your
How do I	user’s guide. If this fails, call your
unlock my	service provider (the company
phone?	that sends you your monthly
	wireless service bill).
My phone asks	The application you want is
for an unlock	locked. If you own the phone but
code when I	do not know the unlock code, see
try to open a	your user’s guide.
feature.
My phone says	Your phone does not accept the
Terminal	SIM card inserted. Contact your
Blocked.	service provider.
My phone	If you see W or a in the display,
does not ring.	then the ring tone is turned off. To
	turn a ring tone on, see your
	user’s guide.
	Also, the ring tone may be set to
	Silent even though your phone is
	set to a ring alert profile. Be sure
	to listen to your ring tone before
	setting it to make sure it is
	effective in the environment where
	you use your phone.

25