Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 180
reference
reference
Price Guide
publication listing our current Charges, updated from time to time. Registration
our acceptance of your application to register individual pay as you go Voucher, Register has a corresponding meaning. Roaming
a service which allows you to use your Phone on other operator’s networks, usually in foreign countries.
Services
Network and other services, provided by us and made available for your use.
SIM
card or other device, bearing a unique telephone number programmed to allow a Phone to access Network Services. Suspension
the temporary discontinuance of Services.
User
you or another person notified by you to us as authorised to use your Phone.
2 provision of services
2.1We will use reasonable efforts to make the Services available to you at all times. The Services are available only within the range of base stations which form the Network. Quality and availability of the Services may be affected by factors outside our control such as local physical obstructions, atmospheric conditions and other causes of radio interference or faults in other telecommunication networks to which the Network is connected.
2.2The Network and the Services may from time to time require upgrading, modification, maintenance and other works (including but not limited to
works required for security reasons), or may be affected by unforeseen events which may result in the partial or complete non availability of the Services. We will use all reasonable efforts to provide
2.3We may from time to time tape conversations between you and our customer services for training purposes only. For the purposes of good management and security, we may need to monitor the contents of any text message you send from time to time.
2.4We may Suspend the Services in whole or part at any time without notice if you do not comply with any of these terms and conditions or if any money owed by you to us, whether in relation to Services or not, remains unpaid.
2.5We shall investigate all complaints made whether by or against you and reserve the right to Suspend the Services if a complaint has been made against you pending the results of investigation of the complaint.
3 pay as you go Vouchers
3.1Free airtime given to the customer on initial registration of their new pay as you go phone (if any) shall be valid for the periods set out in the Price Guide and/or Customer Literature current as at the date of Registration.
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