Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 140
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6.7When a replacement phone has been supplied because of loss or theft, if the original phone is subsequently recovered it must be returned to Orange as it is the property of the insurer.
6.8If there is reason to believe that you have not taken reasonable care of your phone any claim may be referred to Chartered Loss Adjusters in order to carry out a special investigation into the circumstances of the claim. No free replacement or repair will be provided unless and until the adjusters confirm your claim is acceptable under the terms of the policy
6.9If Orange believes that you have persistently failed to take reasonable care of your phone your cover will be cancelled.
6.10Orange may at its option require you to return your phone for examination before a replacement is supplied.
6.11If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled.
6.12You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone.
6.13A replacement item will be refused or you will be charged for any replacement if you have not complied with the terms of the Insurance policy and of Orange Care.
6.14If your phone is lost or stolen or maliciously damaged whilst you are abroad you must report the loss or theft to the relevant local authority and to Orange as soon as possible but in any event as soon as reasonably
practicable after you discover loss theft or malicious damage. A replacement phone will not be sent to you until you return to the United Kingdom.
6.15Where a replacement phone is issued under the warranty the original phone must be returned to Orange.
6.16You may be charged the recommended retail price of any battery charger or antenna returned to Orange which is shown not to be that originally supplied with the phone or of any phone returned to Orange which is shown to have been deliberately damaged.
6.17If your phone is lost or stolen, or maliciously or accidentally damaged so that it is no longer operable and such lost theft or damage falls outside these terms and conditions then Orange may entirely at its discretion agree to sell you a replacement phone
at prevailing replacement phone prices. The charge for any replacement phone so supplied will be applied to your Orange account.
6.18Orange will use its reasonable endeavours to dispatch any replacement phone to you within 24 hours of agreeing to issue such replacement, however, for reasons beyond our control this may not always be possible.
6.19Orange will arrange with you a place and time period for any replacement phone to be delivered, on payment of the administration fee detailed in clause 9.6. We reserve the right to impose a delivery charge if you are unavailable for the delivery as agreed.
6.20Any replacement phone received under either clause 3 or clause 7 will not attract a further period of Insurance or warranty. For the
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