Blackberry 68001 Troubleshooting Contacts, View the number of contacts stored on your device

Page 163

User Guide

Contacts

View the number of contacts stored on your device

1.On the Home screen, click the Contacts icon.

2.Press the key > Options.

3.Click a contact list.

The Number of Entries field displays the number of contacts that are stored in the contact list.

Sort contacts or tasks

1.On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.

2.Press the key > Options.

3.If necessary, click General Options.

4.Change the Sort By field.

5.Press the key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1.On the Home screen, click the application icon for an application that prompts you before you delete items.

2.Press the key > Options.

3.If necessary, click General Options.

4.Clear the Confirm Delete check box.

5.Press the key > Save.

Troubleshooting: Contacts

Contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

My contact pictures keep changing

The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.

To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.

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Contents User Guide SWDT643442-941426-0810050917-001 Contents 106 133 166 190 198 228 259 272 Change your ring tone, notifiers, or reminders Set up an email addressQuick Help TopUse a picture as your device wallpaper Download a themeSupported audio and video file formats Reconcile email over the wireless network Open, close, or switch between tabsAdd a signature to your work email Find important keysAbout the Menu key and Escape key About the slider and keyboard About multitaskingMove around the screen Zoom and pan screens Select commands using toolbars and pop-up menusFind your phone number Start using your deviceVisit the Setup application Turn on or turn off a network connectionFeature availability Clock and time zone Wireless synchronizationReconcile email over the wireless network Synchronize organizer data over the wireless networkPair with a Bluetooth enabled device Connect to a Wi-Fi networkBluetooth technology options Turn on Bluetooth technologyFind more information Troubleshooting BasicsChange the display font Change the languageAm not receiving text messages Am not receiving messagesEmail is not reconciling over the wireless network Battery is not chargingCannot save media files Cannot pair with a Bluetooth enabled device Cannot connect to a Wi-Fi networkTime on my device is incorrect Discover the Home screen Switch themesAdd, change, or delete a folder on the Home screen Automatic shutoff and lock Change what happens when you type on the Home screenPersonalize your device Find or hide an application iconSet the cursor speed Navigation and typingChange the display font Change the languageFile transfer and download Add a message that appears when your device is lockedAssign an application to a Convenience key About adding applications Change your ring tone, notifiers, or reminders Set up speed dial for a contactChange the default volume for calls Phone optionsMap options Contact optionsClock options Ask a question online on BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Move the cursor to edit text Typing shortcuts for the touch screen keyboardFile and attachment shortcuts Typing shortcuts for the slide-out keyboardMedia shortcuts Turn the audio boost feature on if you are using a headsetBrowser shortcuts Search shortcuts Calendar shortcutsCannot use a shortcut Troubleshooting ShortcutsAnswer a call PhonePhone basics Make a callTurn on the speakerphone Answer a second callMute a call Place a call on holdAbout emergency calls and Emergency Callback Mode Dial using numbers or lettersSwitch applications during a call About using a headsetMake an emergency call VolumeAdjust the volume Change the default volume for callsImprove sound quality for all calls About your voice mail greeting and voice mail passwordChange the voice mail access number and password Voice mailChange the contact that is assigned to a speed dial key Set up speed dial for a contactSpeed dial Call waiting, call forwarding, and call blockingAbout call blocking About call forwardingForward calls Add, change, or delete a call forwarding numberAbout fixed dialing Change the call blocking passwordFixed dialing and smart dialing Block callsAdd, change, or delete a contact in your fixed dialing list Set the default country code and area codeAbout smart dialing Make a conference call Conference callsSet options for dialing extensions About conference callsLeave a conference call Call logsSpeak privately with a contact during a conference call Disconnect a contact from a conference callView call logs in the Messages application Send a call logDelete call logs Add, change, or delete call log notesAbout multiple phone numbers Switch the active phone numberMultiple phone numbers Phone optionsSort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items About TTY support Reset a call timerAbout hearing aid mode Turn on hearing aid modeCannot make or receive calls Troubleshooting PhoneMy phone number appears as Unknown in the Phone application Cannot make calls using a voice commandCannot check my voice mail Cannot change the number of times that my device rings Some features are not available on my devicePerform an action using a voice command Voice commandsAvailable voice commands Improve voice recognition Change the language for voice commandsTurn off choice lists for voice commands Change the options for voice promptsTroubleshooting Voice dialing Resend a message MessagesComposing and sending email Send an emailAttach a file to an email Reply to or forward an email or PIN messageCheck spelling Save a draft of a messageDelete the disclaimer from an email Change or remove your signatureDelete the original text from a reply message Viewing and replying to email Delete messages View an address instead of a display nameMark a message as opened or unopened Save a messageChange how a message inbox displays messages Add, change, or remove a flagGroup email by subject Hide messages from the Messages application Hide sent messages from the message inboxFiling email Forward messages from a specific email folder to your device Stop loading pictures in Html email messages Email optionsSet an out-of-office reply Turn on or turn off read receiptsReceive only the first section of long email messages Hide the new or unopened message indicatorStop displaying recent contacts in email address fields Storing and forwarding email View call logs in the Messages applicationCreate an email filter based on a contact or subject Email filtersAbout email filters Create an email filterTurn on an email filter Options for email filtersChange, prioritize, or delete an email filter Synchronizing emailAbout synchronization Manage email reconciliation conflicts About synchronization conflictsComposing and sending PIN messages PIN messagesAbout PIN messages Find your PINSet an importance level for received PIN messages Create a link for a PIN Viewing and replying to PIN messagesView filed messages Set how long your device stores messages PIN message optionsAbout text messages Text messagesForward a text message Composing and sending text messagesSend a text message Set whether pressing the Enter key sends text messagesAttach a file to a text message Viewing and replying to text messagesSet the importance level for text messages that you send Save a media file from a text message Delete the history from a text messageSave a contact attachment from a text message Change the appearance of text messages Stop receiving text messages when roamingOptions for text messages Add an appointment to your calendar from a text messageStore text messages on your SIM card Block text messagesTurn off AutoText for SMS text messages Set a wireless network type for sending text messages Stop receiving messages from a cell broadcast channel Cell broadcastingAbout cell broadcasting Turn on cell broadcastingBlock incoming messages Security options for messagesAdd a contact to your allowed sender list Open a file or an attachment Reset a blocked message counterAttachments About files and attachmentsView properties for a file Send a file as an attachmentOpen a link in a file or an attachment Set font options for a file or an attachmentMIME-protected message basics MIME-protected messagesIBM Lotus Notes native encrypted messages VCard contact attachmentsAbout IBM Lotus Notes native encrypted messages PGP protected messagesPGP protected message basics File and attachment shortcuts Cannot send messages Troubleshooting MessagesAm not receiving email from personal folders on my computer Am not receiving messagesCannot file email Message or attachment does not appear or is truncated Cannot send text messagesAm not receiving text messages Some messages no longer appear on my deviceCannot attach a file to a text message Some email folders appear dimmedEmail filters are not working correctly Cannot turn on cell broadcastingQuestion mark appears on a slide Skipped content bar appears in a documentFile basics FilesSave a file from your organizations network to your device Search for a file that is saved on your deviceMove, rename, or delete a file Managing files and attachmentsMove around a spreadsheet View the table of contents in a documentView the content of a cell View tracked changes in a documentMove around pages in a multipage .tif file Switch presentation viewsSwitch slides Set display options for a spreadsheetTroubleshooting Attachments Message or attachment does not appear or is truncated Shuffle or repeat songs MediaMusic Play a media fileRename or delete a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Delete a song from a playlistImprove sound quality for media files Amplify the volume using the audio boost featureRename, move, copy, or delete an audio file or a video file View properties for a media file PodcastsVideos Keep backlighting on when you play a videoDisplay closed captions in videos Change the video size and format Video cameraRecord a video Turn on video lightingTake a picture Change the flash setting for pictures that you takeChange the camera scene mode CameraReduce blurriness in the pictures that you take Change the autofocus settingGeotag pictures that you take Turn off digital zoom for the cameraSave a picture from a text message or a web PicturesChange the location for storing pictures that you take Zoom, pan, or rotate in a pictureCreate a picture folder View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in list view or thumbnail viewFind a picture that you took with the camera Voice notesRecord a voice note Ring Tones Download a ring tone Storage and media cards Media storageTurn on encryption Turn off media card supportAbout compression About file encryptionFind a picture that you took with the camera Picture foldersCreate a picture folder Import pictures to the Pictures applicationAbout transferring and synchronizing media files Transferring and downloading media filesDownload a picture Receive a media file using Bluetooth technologySend or share a media file Supported audio and video file formats My device is not using the correct ring tone or wallpaper Troubleshooting MediaSome pictures that I take are blurry Cannot save media files Flash dims or turns offCannot open media files Cannot find podcasts My device does not recognize my media cardAdd a custom profile Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Change your ring tone, notifiers, or remindersSilence your device Add a contact alertFlashing LED My device is ringing or vibrating more times than expected Change alarm notification optionsTroubleshooting Ring tones, sounds, and alerts Turn on event soundsUser Guide Browser basics BrowserBrowsing web pages Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarks Add an RSS feed from the browser RSS feedsAdd, rename, or delete a bookmark folder for web pages About RSS feedsStop blocking pop-ups on web pages Browser optionsChange your home page or start Turn off JavaScript supportDelete browsing information Set the character encoding for all web pagesTurn off cookies in the browser TLS options Browser securityTurn on geolocation in the browser About TLSAbout browser push Add a trusted content serverBrowser push Manage browser securityTurn off browser push Browser push optionsTurn on browser shortcuts Browser shortcuts Cannot open a new tab Troubleshooting BrowserNo browser is available on my device Cannot play a song or video on a webCalendar basics CalendarSwitch calendars Set an alarmSchedule a meeting Meetings Delete an appointment, meeting, or alarmRespond to a meeting invitation Forward a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Change the list of participants for a meetingCreate a conference call meeting from your computer Conference call meetingsSend an email message to all meeting participants Create a conference call meeting from your deviceAbout synchronization Synchronizing calendarEnter a conference call meeting Save your conference call informationAbout backing up and restoring device data Synchronize organizer data over the wireless networkAbout synchronization conflicts Change options for reminders Calendar optionsManage data synchronization conflicts Change how the calendar is displayedChange how long your device stores calendar entries Change the default calendarShow tasks in the calendar Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple daysContact basics ContactsChange or delete a contact picture Customizing contactsSearch for a contact in your organizations address book Add a contact pictureCreate a category for contacts, tasks, or memos Synchronizing contactsAbout categories Categorize a contact, task, or memoSynchronize organizer data over the wireless network Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Contact list options Multiple contact listsContact list field data is not appearing on my computer Troubleshooting ContactsView the number of contacts stored on your device Sort contacts or tasksSet the date and time ClockDisplay a second time zone on the clock Turn on the alarmSilence the alarm Change the clock faceSet options for bedside clock mode Turn on bedside clock modeUse the stopwatch Time on my device is incorrect Use the timerChange timer notification options Troubleshooting ClockTasks and memos Synchronizing tasks and memos Show tasks in the calendarAbout categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memoTurn off the prompt that appears before you delete items Typing basics TypingSureType technology and multi-tap input methods Switch typing input methods when you are typingTyping input methods Change options for typing input methodsFind more information about typing in other languages Change the default currency symbolType text using multi-tap Typing optionsSet the cursor speed Spelling checkerTurn off trackpad sounds Set the trackpad sensitivityAdd, change, or delete a word in the custom dictionary Custom dictionaryChange options for checking spelling About the custom dictionaryChange or delete an AutoText entry AutoTextAbout AutoText Create an AutoText entryUndo an AutoText change SureType technology does not recognize a word Troubleshooting TypingCannot check spelling Change the keyboard layout Change the default keyboard for portrait viewChange the default currency symbol KeyboardTurn off trackpad sounds Set the cursor speedTurn on key tones Set the trackpad sensitivityNo application opens when I press a Convenience key Troubleshooting KeyboardAdd a display language LanguageAbout typing input languages Change the languageDelete a language Troubleshooting LanguageSome characters do not appear correctly on my device Change the display font Screen displaySet options for backlighting Use a picture as your device wallpaperTurn on LED notification for wireless coverage Add a message that appears when your device is lockedMove an application icon Themes Use grayscale or reverse contrast for the screen displayAbout themes My display changed Troubleshooting DisplayScreen turns off Set the GPS receiver that you use to track your movement GPS technologyAbout GPS technology Turn on GPS technologyPrevent others from tracking your location Get your GPS locationTurn off location aiding Cannot use GPS technology Troubleshooting GPS technologyMap basics MapsView contact information for a point of interest Pan a mapZoom in or out View a list of points of interest near a locationMap options Map shortcuts Troubleshooting MapsSet the GPS receiver that you use to track your movement About multitasking ApplicationsAbout social networking applications About adding applicationsView properties for an application Require your device password before adding an applicationAbout instant messaging applications Delete an applicationView the size of an application database Troubleshooting ApplicationsAbout updating the BlackBerry Device Software BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software Manage Connections basics Wireless networks that your device connects toWireless coverage indicators Manage ConnectionsCheck the status of network connections and services Turn on or turn off data service or set roaming optionsRoaming Switch wireless networks manuallyTurn on or turn off data service or set roaming options Mobile networkAbout the preferred wireless network list Preferred wireless network listMobile network options Change the order of preferred wireless networksChange the connection speed for the wireless network Turn on flashing LED notification for wireless coverageError messages Troubleshooting Mobile networkCannot connect to the mobile network About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network using Wi-Fi Protected Setup Change, move, or delete a saved Wi-Fi network Connect to a Wi-Fi network manuallyTurn on the prompt that appears for hotspots Ssid Options for saved Wi-Fi networksServer SAN Install a root certificate on your computerChange your UMA connection preferences UMA connection settingsWi-Fi technology troubleshooting About using UMA with a Wi-Fi networkBluetooth technology basics Bluetooth technologyAbout Bluetooth technology Receive a media file using Bluetooth technology Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitSend a media file Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth profilesAvrcp Restrict outgoing calls Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairingTurn off automatic reconnection to Bluetooth enabled devices Turn off a Bluetooth profileCannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth enabled devices does not appear Power and battery 220 Turn off media card support Memory and media cardsAbout media cards Supported media cardsAbout file encryption About compressionTurn on encryption Best practice Conserving memory on your device Troubleshooting Storage and media cardsApplication memory on my device is low Search for messages SearchSearch for an item Set the types of items that are included in searchesDo more with your message search results Message search criteriaView, change, or delete a saved search Search for text in a message, in a file, or on a webSearch for a contact in your organizations address book Search shortcuts Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM cardAbout SIM card security Change or delete a SIM card contactStore text messages on your SIM card Change the display name for a phone numberChange the SIM card PIN code Protect your SIM card with a PIN codeSecurity basics SecurityLock the screen Password keeperSet a limit for device password attempts About the password keeperSet criteria for randomly generated passwords Change a password in the password keeperAdd a password to the password keeper Generate a random passwordHide passwords in the password keeper Copy a passwordPrevent password copying Set a limit for password attempts in the password keeperAbout file encryption About encrypting data on your deviceTurn on encryption Generate an encryption key Memory cleaningAbout memory cleaning Set encryption strengthCertificates Turn on memory cleaningCertificate basics About certificatesCertificate status PGP key basics PGP key status PGP key status indicatorsPGP keys About PGP keysAdd a certificate server Change the key store passwordCertificate servers Key storeSmart cards Synchronize the key store password with the device passwordAbout using a smart card with your device Turn on two-factor authenticationVPN settings Change the PIN for a software token on your device Verify security software manuallyThird-party application control About software tokensTurn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Cannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card Turn off a prompt for a third-party application connectionUser Guide View, submit, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Run a diagnostic reportCannot run or submit a diagnostic report Set a default recipient for diagnostic reportsSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Synchronization Reconcile email over the wireless networkAbout synchronization About synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts About backing up and restoring device data Manage data synchronization conflictsEmail is not reconciling over the wireless network Troubleshooting SynchronizationAbout accessibility options Screen accessibility options Accessibility optionsUse grayscale or reverse contrast for the screen display Add a contact alert Audio and phone accessibility optionsHearing aid mode Turn on event soundsVoice dialing TTY supportType text using the predictive input method Typing accessibility optionsPredict words as you type Use the calculator CalculatorConvert a measurement About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed Form a word Word Mole gameWord Mole game basics About the Word Mole gameResume a game Turn on tutorial modeSingle-player games Save a gameMultiplayer games Cannot connect to a multiplayer game Troubleshooting Word MoleCheck the stats for a player Remove a playerADN GlossaryEAP-FAST MCC Rtsp TTY 272 Legal noticeUser Guide 490,165 504,773 506,865 511,073 User Guide
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9800, NO_CARRIERCNETTORCH9800BLKATT, 68001 specifications

The BlackBerry 6800 series, including the notable BlackBerry Torch 9800, represents a significant milestone in mobile technology at the time of its release. Launched in 2010, the Torch 9800 was one of the first devices to combine a touchscreen interface with a physical QWERTY keyboard, catering to both touchscreen enthusiasts and classic BlackBerry users who appreciated tactile feedback.

One of the standout features of the BlackBerry Torch 9800 is its distinctive design. It incorporates a slider form factor, allowing users to slide open the device to reveal the full QWERTY keyboard. This design not only enhances the usability of the device for typing but also contributes to a compact form factor, making it easy to carry. The touchscreen is a 3.2-inch display with a resolution of 480 x 360 pixels, providing vibrant visuals for applications and media.

The operating system at the heart of the Torch 9800 is BlackBerry OS 6, which introduced several enhancements over previous iterations. Users enjoyed a more intuitive interface, including a unified inbox for emails, messages, and social media updates. The improved browser provided a better web experience, complete with tabbed browsing and support for multimedia content.

In terms of connectivity, the BlackBerry Torch 9800 offered a robust set of options. It featured 3G support, Wi-Fi capabilities, and Bluetooth technology, allowing users to remain connected in various ways. The device also included a 5-megapixel camera, complete with autofocus and video recording capabilities, further solidifying its appeal to media-conscious users.

An important aspect of the BlackBerry experience is its renowned security features. The Torch 9800 provided enterprise-level security, making it a popular choice for business users who needed to ensure the safety of their communications and data.

With a decent battery life, the BlackBerry Torch 9800 catered to users who relied heavily on their devices throughout the day. The combination of features, along with its unique design, made the Torch 9800 a landmark device in the evolution of smartphones. While the mobile landscape has significantly changed since its release, the impact of the BlackBerry Torch 9800 and its features remain a notable part of mobile technology history.