Blackberry 68001, 9800 manual File and attachment shortcuts, Troubleshooting Attachments

Page 106

User Guide

Files

2.Type a name for the file.

3.Click Save.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment	Press F
Move to the last cursor position after closing and reopening a file or	Press G
an attachment
In a spreadsheet
Move to a specific cell	Press G
View the content of a cell	Press the Space key
Switch worksheets	Press V. Highlight a worksheet. Press the Enter key.
View or hide columns or rows	Press H
In a presentation
Switch presentation views	Press M
Move to the next slide when viewing a presentation in slide view	Press N
Move to the previous slide when viewing a presentation in slide view	Press P
Move to the last cursor position after closing and reopening a	Press G
presentation that you were viewing in text view or in text and slide
view

Troubleshooting: Attachments

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

1.To download the content, click the skipped content bar.

2.Click More.

104

Image 106

Contents User Guide SWDT643442-941426-0810050917-001 Contents 106 133 166 190 198 228 259 272 Top Set up an email addressQuick Help Change your ring tone, notifiers, or remindersUse a picture as your device wallpaper Download a themeSupported audio and video file formats Open, close, or switch between tabs Reconcile email over the wireless networkAdd a signature to your work email Find important keysAbout the Menu key and Escape key About the slider and keyboard About multitaskingMove around the screen Select commands using toolbars and pop-up menus Zoom and pan screensTurn on or turn off a network connection Start using your deviceVisit the Setup application Find your phone numberFeature availability Synchronize organizer data over the wireless network Wireless synchronizationReconcile email over the wireless network Clock and time zoneTurn on Bluetooth technology Connect to a Wi-Fi networkBluetooth technology options Pair with a Bluetooth enabled deviceChange the language Troubleshooting BasicsChange the display font Find more informationAm not receiving messages Am not receiving text messagesEmail is not reconciling over the wireless network Battery is not chargingCannot save media files Cannot pair with a Bluetooth enabled device Cannot connect to a Wi-Fi networkTime on my device is incorrect Discover the Home screen Switch themesAdd, change, or delete a folder on the Home screen Find or hide an application icon Change what happens when you type on the Home screenPersonalize your device Automatic shutoff and lockChange the language Navigation and typingChange the display font Set the cursor speedFile transfer and download Add a message that appears when your device is lockedAssign an application to a Convenience key About adding applications Phone options Set up speed dial for a contactChange the default volume for calls Change your ring tone, notifiers, or remindersMap options Contact optionsClock options Ask a question online on BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Typing shortcuts for the touch screen keyboard Move the cursor to edit textTyping shortcuts for the slide-out keyboard File and attachment shortcutsTurn the audio boost feature on if you are using a headset Media shortcutsBrowser shortcuts Calendar shortcuts Search shortcutsTroubleshooting Shortcuts Cannot use a shortcutMake a call PhonePhone basics Answer a callPlace a call on hold Answer a second callMute a call Turn on the speakerphoneAbout using a headset Dial using numbers or lettersSwitch applications during a call About emergency calls and Emergency Callback ModeChange the default volume for calls VolumeAdjust the volume Make an emergency callVoice mail About your voice mail greeting and voice mail passwordChange the voice mail access number and password Improve sound quality for all callsCall waiting, call forwarding, and call blocking Set up speed dial for a contactSpeed dial Change the contact that is assigned to a speed dial keyAdd, change, or delete a call forwarding number About call forwardingForward calls About call blockingBlock calls Change the call blocking passwordFixed dialing and smart dialing About fixed dialingAdd, change, or delete a contact in your fixed dialing list Set the default country code and area codeAbout smart dialing About conference calls Conference callsSet options for dialing extensions Make a conference callDisconnect a contact from a conference call Call logsSpeak privately with a contact during a conference call Leave a conference callAdd, change, or delete call log notes Send a call logDelete call logs View call logs in the Messages applicationPhone options Switch the active phone numberMultiple phone numbers About multiple phone numbersSort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Turn on hearing aid mode Reset a call timerAbout hearing aid mode About TTY supportTroubleshooting Phone Cannot make or receive callsMy phone number appears as Unknown in the Phone application Cannot make calls using a voice commandCannot check my voice mail Some features are not available on my device Cannot change the number of times that my device ringsPerform an action using a voice command Voice commandsAvailable voice commands Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Improve voice recognitionTroubleshooting Voice dialing Send an email MessagesComposing and sending email Resend a messageSave a draft of a message Reply to or forward an email or PIN messageCheck spelling Attach a file to an emailDelete the disclaimer from an email Change or remove your signatureDelete the original text from a reply message Viewing and replying to email Save a message View an address instead of a display nameMark a message as opened or unopened Delete messagesChange how a message inbox displays messages Add, change, or remove a flagGroup email by subject Hide messages from the Messages application Hide sent messages from the message inboxFiling email Forward messages from a specific email folder to your device Turn on or turn off read receipts Email optionsSet an out-of-office reply Stop loading pictures in Html email messagesReceive only the first section of long email messages Hide the new or unopened message indicatorStop displaying recent contacts in email address fields View call logs in the Messages application Storing and forwarding emailCreate an email filter Email filtersAbout email filters Create an email filter based on a contact or subjectOptions for email filters Turn on an email filterChange, prioritize, or delete an email filter Synchronizing emailAbout synchronization About synchronization conflicts Manage email reconciliation conflictsFind your PIN PIN messagesAbout PIN messages Composing and sending PIN messagesSet an importance level for received PIN messages Create a link for a PIN Viewing and replying to PIN messagesView filed messages PIN message options Set how long your device stores messagesText messages About text messagesSet whether pressing the Enter key sends text messages Composing and sending text messagesSend a text message Forward a text messageAttach a file to a text message Viewing and replying to text messagesSet the importance level for text messages that you send Save a media file from a text message Delete the history from a text messageSave a contact attachment from a text message Add an appointment to your calendar from a text message Stop receiving text messages when roamingOptions for text messages Change the appearance of text messagesStore text messages on your SIM card Block text messagesTurn off AutoText for SMS text messages Set a wireless network type for sending text messages Turn on cell broadcasting Cell broadcastingAbout cell broadcasting Stop receiving messages from a cell broadcast channelBlock incoming messages Security options for messagesAdd a contact to your allowed sender list About files and attachments Reset a blocked message counterAttachments Open a file or an attachmentSet font options for a file or an attachment Send a file as an attachmentOpen a link in a file or an attachment View properties for a fileVCard contact attachments MIME-protected messagesIBM Lotus Notes native encrypted messages MIME-protected message basicsAbout IBM Lotus Notes native encrypted messages PGP protected messagesPGP protected message basics File and attachment shortcuts Troubleshooting Messages Cannot send messagesAm not receiving email from personal folders on my computer Am not receiving messagesCannot file email Some messages no longer appear on my device Cannot send text messagesAm not receiving text messages Message or attachment does not appear or is truncatedCannot turn on cell broadcasting Some email folders appear dimmedEmail filters are not working correctly Cannot attach a file to a text messageSkipped content bar appears in a document Question mark appears on a slideFiles File basicsSearch for a file that is saved on your device Save a file from your organizations network to your deviceManaging files and attachments Move, rename, or delete a fileView tracked changes in a document View the table of contents in a documentView the content of a cell Move around a spreadsheetSet display options for a spreadsheet Switch presentation viewsSwitch slides Move around pages in a multipage .tif fileTroubleshooting Attachments Message or attachment does not appear or is truncated Play a media file MediaMusic Shuffle or repeat songsDelete a song from a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Rename or delete a playlistImprove sound quality for media files Amplify the volume using the audio boost featureRename, move, copy, or delete an audio file or a video file Podcasts View properties for a media fileKeep backlighting on when you play a video VideosDisplay closed captions in videos Turn on video lighting Video cameraRecord a video Change the video size and formatCamera Change the flash setting for pictures that you takeChange the camera scene mode Take a pictureTurn off digital zoom for the camera Change the autofocus settingGeotag pictures that you take Reduce blurriness in the pictures that you takeZoom, pan, or rotate in a picture PicturesChange the location for storing pictures that you take Save a picture from a text message or a webView pictures in list view or thumbnail view View pictures as a slide showChange the number of seconds between slides in a slide show Create a picture folderFind a picture that you took with the camera Voice notesRecord a voice note Ring Tones Download a ring tone Media storage Storage and media cardsAbout file encryption Turn off media card supportAbout compression Turn on encryptionImport pictures to the Pictures application Picture foldersCreate a picture folder Find a picture that you took with the cameraTransferring and downloading media files About transferring and synchronizing media filesDownload a picture Receive a media file using Bluetooth technologySend or share a media file Supported audio and video file formats My device is not using the correct ring tone or wallpaper Troubleshooting MediaSome pictures that I take are blurry Cannot save media files Flash dims or turns offCannot open media files My device does not recognize my media card Cannot find podcastsChange your ring tone, notifiers, or reminders Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Add a custom profileSilence your device Add a contact alertFlashing LED Turn on event sounds Change alarm notification optionsTroubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedUser Guide Browser basics BrowserBrowsing web pages Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarks About RSS feeds RSS feedsAdd, rename, or delete a bookmark folder for web pages Add an RSS feed from the browserTurn off JavaScript support Browser optionsChange your home page or start Stop blocking pop-ups on web pagesDelete browsing information Set the character encoding for all web pagesTurn off cookies in the browser About TLS Browser securityTurn on geolocation in the browser TLS optionsManage browser security Add a trusted content serverBrowser push About browser pushTurn off browser push Browser push optionsTurn on browser shortcuts Browser shortcuts Cannot play a song or video on a web Troubleshooting BrowserNo browser is available on my device Cannot open a new tabCalendar Calendar basicsSwitch calendars Set an alarmSchedule a meeting Meetings Delete an appointment, meeting, or alarmRespond to a meeting invitation Change the list of participants for a meeting View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitationCreate a conference call meeting from your device Conference call meetingsSend an email message to all meeting participants Create a conference call meeting from your computerSave your conference call information Synchronizing calendarEnter a conference call meeting About synchronizationAbout backing up and restoring device data Synchronize organizer data over the wireless networkAbout synchronization conflicts Change how the calendar is displayed Calendar optionsManage data synchronization conflicts Change options for remindersChange how long your device stores calendar entries Change the default calendarShow tasks in the calendar Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now optionContacts Contact basicsAdd a contact picture Customizing contactsSearch for a contact in your organizations address book Change or delete a contact pictureCategorize a contact, task, or memo Synchronizing contactsAbout categories Create a category for contacts, tasks, or memosSynchronize organizer data over the wireless network Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Multiple contact lists Contact list optionsSort contacts or tasks Troubleshooting ContactsView the number of contacts stored on your device Contact list field data is not appearing on my computerClock Set the date and timeChange the clock face Turn on the alarmSilence the alarm Display a second time zone on the clockSet options for bedside clock mode Turn on bedside clock modeUse the stopwatch Troubleshooting Clock Use the timerChange timer notification options Time on my device is incorrectTasks and memos Show tasks in the calendar Synchronizing tasks and memosAbout categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memoTurn off the prompt that appears before you delete items Typing Typing basicsChange options for typing input methods Switch typing input methods when you are typingTyping input methods SureType technology and multi-tap input methodsTyping options Change the default currency symbolType text using multi-tap Find more information about typing in other languagesSet the trackpad sensitivity Spelling checkerTurn off trackpad sounds Set the cursor speedAbout the custom dictionary Custom dictionaryChange options for checking spelling Add, change, or delete a word in the custom dictionaryCreate an AutoText entry AutoTextAbout AutoText Change or delete an AutoText entryUndo an AutoText change SureType technology does not recognize a word Troubleshooting TypingCannot check spelling Keyboard Change the default keyboard for portrait viewChange the default currency symbol Change the keyboard layoutSet the trackpad sensitivity Set the cursor speedTurn on key tones Turn off trackpad soundsTroubleshooting Keyboard No application opens when I press a Convenience keyChange the language LanguageAbout typing input languages Add a display languageDelete a language Troubleshooting LanguageSome characters do not appear correctly on my device Use a picture as your device wallpaper Screen displaySet options for backlighting Change the display fontTurn on LED notification for wireless coverage Add a message that appears when your device is lockedMove an application icon Themes Use grayscale or reverse contrast for the screen displayAbout themes My display changed Troubleshooting DisplayScreen turns off Turn on GPS technology GPS technologyAbout GPS technology Set the GPS receiver that you use to track your movementPrevent others from tracking your location Get your GPS locationTurn off location aiding Troubleshooting GPS technology Cannot use GPS technologyMaps Map basicsView a list of points of interest near a location Pan a mapZoom in or out View contact information for a point of interestMap options Map shortcuts Troubleshooting MapsSet the GPS receiver that you use to track your movement Applications About multitaskingAbout adding applications About social networking applicationsDelete an application Require your device password before adding an applicationAbout instant messaging applications View properties for an applicationTroubleshooting Applications View the size of an application databaseBlackBerry Device Software About updating the BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software Manage Connections Wireless networks that your device connects toWireless coverage indicators Manage Connections basicsTurn on or turn off data service or set roaming options Check the status of network connections and servicesMobile network Switch wireless networks manuallyTurn on or turn off data service or set roaming options RoamingPreferred wireless network list About the preferred wireless network listTurn on flashing LED notification for wireless coverage Change the order of preferred wireless networksChange the connection speed for the wireless network Mobile network optionsError messages Troubleshooting Mobile networkCannot connect to the mobile network About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network using Wi-Fi Protected Setup Change, move, or delete a saved Wi-Fi network Connect to a Wi-Fi network manuallyTurn on the prompt that appears for hotspots Options for saved Wi-Fi networks SsidInstall a root certificate on your computer Server SANAbout using UMA with a Wi-Fi network UMA connection settingsWi-Fi technology troubleshooting Change your UMA connection preferencesBluetooth technology basics Bluetooth technologyAbout Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Receive a media file using Bluetooth technologyBluetooth profiles Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Send a media fileAvrcp Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Restrict outgoing callsTurn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devicesCannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth enabled devices does not appear Power and battery 220 Supported media cards Memory and media cardsAbout media cards Turn off media card supportAbout file encryption About compressionTurn on encryption Best practice Conserving memory on your device Troubleshooting Storage and media cardsApplication memory on my device is low Set the types of items that are included in searches SearchSearch for an item Search for messagesMessage search criteria Do more with your message search resultsView, change, or delete a saved search Search for text in a message, in a file, or on a webSearch for a contact in your organizations address book Search shortcuts Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact listChange the display name for a phone number Change or delete a SIM card contactStore text messages on your SIM card About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeSecurity Security basicsAbout the password keeper Password keeperSet a limit for device password attempts Lock the screenGenerate a random password Change a password in the password keeperAdd a password to the password keeper Set criteria for randomly generated passwordsSet a limit for password attempts in the password keeper Copy a passwordPrevent password copying Hide passwords in the password keeperAbout file encryption About encrypting data on your deviceTurn on encryption Set encryption strength Memory cleaningAbout memory cleaning Generate an encryption keyTurn on memory cleaning CertificatesCertificate basics About certificatesCertificate status About PGP keys PGP key status indicatorsPGP keys PGP key basics PGP key statusKey store Change the key store passwordCertificate servers Add a certificate serverTurn on two-factor authentication Synchronize the key store password with the device passwordAbout using a smart card with your device Smart cardsVPN settings About software tokens Verify security software manuallyThird-party application control Change the PIN for a software token on your deviceTurn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Turn off a prompt for a third-party application connection Troubleshooting SecurityCannot unlock my device using my smart card Cannot download a certificateUser Guide Run a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book View, submit, or delete a diagnostic reportCannot run or submit a diagnostic report Set a default recipient for diagnostic reportsSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Synchronization Reconcile email over the wireless networkAbout synchronization About synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device dataTroubleshooting Synchronization Email is not reconciling over the wireless networkAbout accessibility options Screen accessibility options Accessibility optionsUse grayscale or reverse contrast for the screen display Turn on event sounds Audio and phone accessibility optionsHearing aid mode Add a contact alertTTY support Voice dialingTyping accessibility options Type text using the predictive input methodPredict words as you type Use the calculator CalculatorConvert a measurement About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed About the Word Mole game Word Mole gameWord Mole game basics Form a wordSave a game Turn on tutorial modeSingle-player games Resume a gameMultiplayer games Remove a player Troubleshooting Word MoleCheck the stats for a player Cannot connect to a multiplayer gameGlossary ADNEAP-FAST MCC Rtsp TTY Legal notice 272User Guide 490,165 504,773 506,865 511,073 User Guide

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Manual 46 pages 19.36 Kb

9800, NO_CARRIERCNETTORCH9800BLKATT, 68001 specifications

The BlackBerry 6800 series, including the notable BlackBerry Torch 9800, represents a significant milestone in mobile technology at the time of its release. Launched in 2010, the Torch 9800 was one of the first devices to combine a touchscreen interface with a physical QWERTY keyboard, catering to both touchscreen enthusiasts and classic BlackBerry users who appreciated tactile feedback.

One of the standout features of the BlackBerry Torch 9800 is its distinctive design. It incorporates a slider form factor, allowing users to slide open the device to reveal the full QWERTY keyboard. This design not only enhances the usability of the device for typing but also contributes to a compact form factor, making it easy to carry. The touchscreen is a 3.2-inch display with a resolution of 480 x 360 pixels, providing vibrant visuals for applications and media.

The operating system at the heart of the Torch 9800 is BlackBerry OS 6, which introduced several enhancements over previous iterations. Users enjoyed a more intuitive interface, including a unified inbox for emails, messages, and social media updates. The improved browser provided a better web experience, complete with tabbed browsing and support for multimedia content.

In terms of connectivity, the BlackBerry Torch 9800 offered a robust set of options. It featured 3G support, Wi-Fi capabilities, and Bluetooth technology, allowing users to remain connected in various ways. The device also included a 5-megapixel camera, complete with autofocus and video recording capabilities, further solidifying its appeal to media-conscious users.

An important aspect of the BlackBerry experience is its renowned security features. The Torch 9800 provided enterprise-level security, making it a popular choice for business users who needed to ensure the safety of their communications and data.

With a decent battery life, the BlackBerry Torch 9800 catered to users who relied heavily on their devices throughout the day. The combination of features, along with its unique design, made the Torch 9800 a landmark device in the evolution of smartphones. While the mobile landscape has significantly changed since its release, the impact of the BlackBerry Torch 9800 and its features remain a notable part of mobile technology history.