Blackberry 68001, NO_CARRIERCNETTORCH9800BLKATT manual Troubleshooting Bluetooth technology

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User Guide

Manage Connections

Troubleshooting: Bluetooth technology

I cannot type a passkey on a Bluetooth enabled device

If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.

On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.

My list of paired Bluetooth enabled devices does not appear

Try performing the following actions:

•Verify that Bluetooth® technology is turned on.

•Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

Related topics

Bluetooth technology basics, 212

I cannot pair with a Bluetooth enabled device

Try the following actions:

•Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

•If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.

•Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Highlight a

Bluetooth enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the key > Save.

I cannot share contacts with a paired Bluetooth enabled device

Try performing the following actions:

•Verify that Bluetooth® technology is turned on.

•Verify that your BlackBerry® device is paired with the Bluetooth enabled device.

•Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.

•Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.

Related topics

Bluetooth technology basics, 212

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Contents User Guide SWDT643442-941426-0810050917-001 Contents 106 133 166 190 198 228 259 272 Set up an email address Quick HelpTop Change your ring tone, notifiers, or remindersUse a picture as your device wallpaper Download a themeSupported audio and video file formats Open, close, or switch between tabs Reconcile email over the wireless networkAdd a signature to your work email Find important keysAbout the Menu key and Escape key About the slider and keyboard About multitaskingMove around the screen Select commands using toolbars and pop-up menus Zoom and pan screensStart using your device Visit the Setup applicationTurn on or turn off a network connection Find your phone numberFeature availability Wireless synchronization Reconcile email over the wireless networkSynchronize organizer data over the wireless network Clock and time zoneConnect to a Wi-Fi network Bluetooth technology optionsTurn on Bluetooth technology Pair with a Bluetooth enabled deviceTroubleshooting Basics Change the display fontChange the language Find more informationAm not receiving messages Am not receiving text messagesEmail is not reconciling over the wireless network Battery is not chargingCannot save media files Cannot pair with a Bluetooth enabled device Cannot connect to a Wi-Fi networkTime on my device is incorrect Discover the Home screen Switch themesAdd, change, or delete a folder on the Home screen Change what happens when you type on the Home screen Personalize your deviceFind or hide an application icon Automatic shutoff and lockNavigation and typing Change the display fontChange the language Set the cursor speedFile transfer and download Add a message that appears when your device is lockedAssign an application to a Convenience key About adding applications Set up speed dial for a contact Change the default volume for callsPhone options Change your ring tone, notifiers, or remindersMap options Contact optionsClock options Ask a question online on BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Typing shortcuts for the touch screen keyboard Move the cursor to edit textTyping shortcuts for the slide-out keyboard File and attachment shortcutsTurn the audio boost feature on if you are using a headset Media shortcutsBrowser shortcuts Calendar shortcuts Search shortcutsTroubleshooting Shortcuts Cannot use a shortcutPhone Phone basicsMake a call Answer a callAnswer a second call Mute a callPlace a call on hold Turn on the speakerphoneDial using numbers or letters Switch applications during a callAbout using a headset About emergency calls and Emergency Callback ModeVolume Adjust the volumeChange the default volume for calls Make an emergency callAbout your voice mail greeting and voice mail password Change the voice mail access number and passwordVoice mail Improve sound quality for all callsSet up speed dial for a contact Speed dialCall waiting, call forwarding, and call blocking Change the contact that is assigned to a speed dial keyAbout call forwarding Forward callsAdd, change, or delete a call forwarding number About call blockingChange the call blocking password Fixed dialing and smart dialingBlock calls About fixed dialingAdd, change, or delete a contact in your fixed dialing list Set the default country code and area codeAbout smart dialing Conference calls Set options for dialing extensionsAbout conference calls Make a conference callCall logs Speak privately with a contact during a conference callDisconnect a contact from a conference call Leave a conference callSend a call log Delete call logsAdd, change, or delete call log notes View call logs in the Messages applicationSwitch the active phone number Multiple phone numbersPhone options About multiple phone numbersSort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Reset a call timer About hearing aid modeTurn on hearing aid mode About TTY supportTroubleshooting Phone Cannot make or receive callsMy phone number appears as Unknown in the Phone application Cannot make calls using a voice commandCannot check my voice mail Some features are not available on my device Cannot change the number of times that my device ringsPerform an action using a voice command Voice commandsAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Improve voice recognitionTroubleshooting Voice dialing Messages Composing and sending emailSend an email Resend a messageReply to or forward an email or PIN message Check spellingSave a draft of a message Attach a file to an emailDelete the disclaimer from an email Change or remove your signatureDelete the original text from a reply message Viewing and replying to email View an address instead of a display name Mark a message as opened or unopenedSave a message Delete messagesChange how a message inbox displays messages Add, change, or remove a flagGroup email by subject Hide messages from the Messages application Hide sent messages from the message inboxFiling email Forward messages from a specific email folder to your device Email options Set an out-of-office replyTurn on or turn off read receipts Stop loading pictures in Html email messagesReceive only the first section of long email messages Hide the new or unopened message indicatorStop displaying recent contacts in email address fields View call logs in the Messages application Storing and forwarding emailEmail filters About email filtersCreate an email filter Create an email filter based on a contact or subjectOptions for email filters Turn on an email filterChange, prioritize, or delete an email filter Synchronizing emailAbout synchronization About synchronization conflicts Manage email reconciliation conflictsPIN messages About PIN messagesFind your PIN Composing and sending PIN messagesSet an importance level for received PIN messages Create a link for a PIN Viewing and replying to PIN messagesView filed messages PIN message options Set how long your device stores messagesText messages About text messagesComposing and sending text messages Send a text messageSet whether pressing the Enter key sends text messages Forward a text messageAttach a file to a text message Viewing and replying to text messagesSet the importance level for text messages that you send Save a media file from a text message Delete the history from a text messageSave a contact attachment from a text message Stop receiving text messages when roaming Options for text messagesAdd an appointment to your calendar from a text message Change the appearance of text messagesStore text messages on your SIM card Block text messagesTurn off AutoText for SMS text messages Set a wireless network type for sending text messages Cell broadcasting About cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channelBlock incoming messages Security options for messagesAdd a contact to your allowed sender list Reset a blocked message counter AttachmentsAbout files and attachments Open a file or an attachmentSend a file as an attachment Open a link in a file or an attachmentSet font options for a file or an attachment View properties for a fileMIME-protected messages IBM Lotus Notes native encrypted messagesVCard contact attachments MIME-protected message basicsAbout IBM Lotus Notes native encrypted messages PGP protected messagesPGP protected message basics File and attachment shortcuts Troubleshooting Messages Cannot send messagesAm not receiving email from personal folders on my computer Am not receiving messagesCannot file email Cannot send text messages Am not receiving text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncatedSome email folders appear dimmed Email filters are not working correctlyCannot turn on cell broadcasting Cannot attach a file to a text messageSkipped content bar appears in a document Question mark appears on a slideFiles File basicsSearch for a file that is saved on your device Save a file from your organizations network to your deviceManaging files and attachments Move, rename, or delete a fileView the table of contents in a document View the content of a cellView tracked changes in a document Move around a spreadsheetSwitch presentation views Switch slidesSet display options for a spreadsheet Move around pages in a multipage .tif fileTroubleshooting Attachments Message or attachment does not appear or is truncated Media MusicPlay a media file Shuffle or repeat songsAdd the song that is playing to a playlist Change the order of songs in a playlistDelete a song from a playlist Rename or delete a playlistImprove sound quality for media files Amplify the volume using the audio boost featureRename, move, copy, or delete an audio file or a video file Podcasts View properties for a media fileKeep backlighting on when you play a video VideosDisplay closed captions in videos Video camera Record a videoTurn on video lighting Change the video size and formatChange the flash setting for pictures that you take Change the camera scene modeCamera Take a pictureChange the autofocus setting Geotag pictures that you takeTurn off digital zoom for the camera Reduce blurriness in the pictures that you takePictures Change the location for storing pictures that you takeZoom, pan, or rotate in a picture Save a picture from a text message or a webView pictures as a slide show Change the number of seconds between slides in a slide showView pictures in list view or thumbnail view Create a picture folderFind a picture that you took with the camera Voice notesRecord a voice note Ring Tones Download a ring tone Media storage Storage and media cardsTurn off media card support About compressionAbout file encryption Turn on encryptionPicture folders Create a picture folderImport pictures to the Pictures application Find a picture that you took with the cameraTransferring and downloading media files About transferring and synchronizing media filesDownload a picture Receive a media file using Bluetooth technologySend or share a media file Supported audio and video file formats My device is not using the correct ring tone or wallpaper Troubleshooting MediaSome pictures that I take are blurry Cannot save media files Flash dims or turns offCannot open media files My device does not recognize my media card Cannot find podcastsRing tones, sounds, and alerts About ring tones, sounds, and alertsChange your ring tone, notifiers, or reminders Add a custom profileSilence your device Add a contact alertFlashing LED Change alarm notification options Troubleshooting Ring tones, sounds, and alertsTurn on event sounds My device is ringing or vibrating more times than expectedUser Guide Browser basics BrowserBrowsing web pages Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarks RSS feeds Add, rename, or delete a bookmark folder for web pagesAbout RSS feeds Add an RSS feed from the browserBrowser options Change your home page or startTurn off JavaScript support Stop blocking pop-ups on web pagesDelete browsing information Set the character encoding for all web pagesTurn off cookies in the browser Browser security Turn on geolocation in the browserAbout TLS TLS optionsAdd a trusted content server Browser pushManage browser security About browser pushTurn off browser push Browser push optionsTurn on browser shortcuts Browser shortcuts Troubleshooting Browser No browser is available on my deviceCannot play a song or video on a web Cannot open a new tabCalendar Calendar basicsSwitch calendars Set an alarmSchedule a meeting Meetings Delete an appointment, meeting, or alarmRespond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participantsChange the list of participants for a meeting Forward a meeting invitationConference call meetings Send an email message to all meeting participantsCreate a conference call meeting from your device Create a conference call meeting from your computerSynchronizing calendar Enter a conference call meetingSave your conference call information About synchronizationAbout backing up and restoring device data Synchronize organizer data over the wireless networkAbout synchronization conflicts Calendar options Manage data synchronization conflictsChange how the calendar is displayed Change options for remindersChange how long your device stores calendar entries Change the default calendarShow tasks in the calendar Troubleshooting Calendar Cannot set some fields when scheduling appointmentsCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now optionContacts Contact basicsCustomizing contacts Search for a contact in your organizations address bookAdd a contact picture Change or delete a contact pictureSynchronizing contacts About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memosSynchronize organizer data over the wireless network Create a personal distribution list Personal distribution listsChange or delete a personal distribution list Multiple contact lists Contact list optionsTroubleshooting Contacts View the number of contacts stored on your deviceSort contacts or tasks Contact list field data is not appearing on my computerClock Set the date and timeTurn on the alarm Silence the alarmChange the clock face Display a second time zone on the clockSet options for bedside clock mode Turn on bedside clock modeUse the stopwatch Use the timer Change timer notification optionsTroubleshooting Clock Time on my device is incorrectTasks and memos Show tasks in the calendar Synchronizing tasks and memosAbout categories Create a category for contacts, tasks, or memos Categorize a contact, task, or memoTurn off the prompt that appears before you delete items Typing Typing basicsSwitch typing input methods when you are typing Typing input methodsChange options for typing input methods SureType technology and multi-tap input methodsChange the default currency symbol Type text using multi-tapTyping options Find more information about typing in other languagesSpelling checker Turn off trackpad soundsSet the trackpad sensitivity Set the cursor speedCustom dictionary Change options for checking spellingAbout the custom dictionary Add, change, or delete a word in the custom dictionaryAutoText About AutoTextCreate an AutoText entry Change or delete an AutoText entryUndo an AutoText change SureType technology does not recognize a word Troubleshooting TypingCannot check spelling Change the default keyboard for portrait view Change the default currency symbolKeyboard Change the keyboard layoutSet the cursor speed Turn on key tonesSet the trackpad sensitivity Turn off trackpad soundsTroubleshooting Keyboard No application opens when I press a Convenience keyLanguage About typing input languagesChange the language Add a display languageDelete a language Troubleshooting LanguageSome characters do not appear correctly on my device Screen display Set options for backlightingUse a picture as your device wallpaper Change the display fontTurn on LED notification for wireless coverage Add a message that appears when your device is lockedMove an application icon Themes Use grayscale or reverse contrast for the screen displayAbout themes My display changed Troubleshooting DisplayScreen turns off GPS technology About GPS technologyTurn on GPS technology Set the GPS receiver that you use to track your movementPrevent others from tracking your location Get your GPS locationTurn off location aiding Troubleshooting GPS technology Cannot use GPS technologyMaps Map basicsPan a map Zoom in or outView a list of points of interest near a location View contact information for a point of interestMap options Map shortcuts Troubleshooting MapsSet the GPS receiver that you use to track your movement Applications About multitaskingAbout adding applications About social networking applicationsRequire your device password before adding an application About instant messaging applicationsDelete an application View properties for an applicationTroubleshooting Applications View the size of an application databaseBlackBerry Device Software About updating the BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device Software Wireless networks that your device connects to Wireless coverage indicatorsManage Connections Manage Connections basicsTurn on or turn off data service or set roaming options Check the status of network connections and servicesSwitch wireless networks manually Turn on or turn off data service or set roaming optionsMobile network RoamingPreferred wireless network list About the preferred wireless network listChange the order of preferred wireless networks Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Mobile network optionsError messages Troubleshooting Mobile networkCannot connect to the mobile network About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network using Wi-Fi Protected Setup Change, move, or delete a saved Wi-Fi network Connect to a Wi-Fi network manuallyTurn on the prompt that appears for hotspots Options for saved Wi-Fi networks SsidInstall a root certificate on your computer Server SANUMA connection settings Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Change your UMA connection preferencesBluetooth technology basics Bluetooth technologyAbout Bluetooth technology Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technologyRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth profiles Send a media fileAvrcp Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Restrict outgoing callsTurn off a Bluetooth profile Turn off automatic reconnection to Bluetooth enabled devicesCannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth enabled devices does not appear Power and battery 220 Memory and media cards About media cardsSupported media cards Turn off media card supportAbout file encryption About compressionTurn on encryption Best practice Conserving memory on your device Troubleshooting Storage and media cardsApplication memory on my device is low Search Search for an itemSet the types of items that are included in searches Search for messagesMessage search criteria Do more with your message search resultsView, change, or delete a saved search Search for text in a message, in a file, or on a webSearch for a contact in your organizations address book Search shortcuts SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact listChange or delete a SIM card contact Store text messages on your SIM cardChange the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeSecurity Security basicsPassword keeper Set a limit for device password attemptsAbout the password keeper Lock the screenChange a password in the password keeper Add a password to the password keeperGenerate a random password Set criteria for randomly generated passwordsCopy a password Prevent password copyingSet a limit for password attempts in the password keeper Hide passwords in the password keeperAbout file encryption About encrypting data on your deviceTurn on encryption Memory cleaning About memory cleaningSet encryption strength Generate an encryption keyTurn on memory cleaning CertificatesCertificate basics About certificatesCertificate status PGP key status indicators PGP keysAbout PGP keys PGP key basics PGP key statusChange the key store password Certificate serversKey store Add a certificate serverSynchronize the key store password with the device password About using a smart card with your deviceTurn on two-factor authentication Smart cardsVPN settings Verify security software manually Third-party application controlAbout software tokens Change the PIN for a software token on your deviceTurn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Troubleshooting Security Cannot unlock my device using my smart cardTurn off a prompt for a third-party application connection Cannot download a certificateUser Guide Service books and diagnostic reports Accept, delete, or restore a service bookRun a diagnostic report View, submit, or delete a diagnostic reportCannot run or submit a diagnostic report Set a default recipient for diagnostic reportsSubmit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Synchronization Reconcile email over the wireless networkAbout synchronization About synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflicts About backing up and restoring device dataTroubleshooting Synchronization Email is not reconciling over the wireless networkAbout accessibility options Screen accessibility options Accessibility optionsUse grayscale or reverse contrast for the screen display Audio and phone accessibility options Hearing aid modeTurn on event sounds Add a contact alertTTY support Voice dialingTyping accessibility options Type text using the predictive input methodPredict words as you type Use the calculator CalculatorConvert a measurement About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed Word Mole game Word Mole game basicsAbout the Word Mole game Form a wordTurn on tutorial mode Single-player gamesSave a game Resume a gameMultiplayer games Troubleshooting Word Mole Check the stats for a playerRemove a player Cannot connect to a multiplayer gameGlossary ADNEAP-FAST MCC Rtsp TTY Legal notice 272User Guide 490,165 504,773 506,865 511,073 User Guide
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9800, NO_CARRIERCNETTORCH9800BLKATT, 68001 specifications

The BlackBerry 6800 series, including the notable BlackBerry Torch 9800, represents a significant milestone in mobile technology at the time of its release. Launched in 2010, the Torch 9800 was one of the first devices to combine a touchscreen interface with a physical QWERTY keyboard, catering to both touchscreen enthusiasts and classic BlackBerry users who appreciated tactile feedback.

One of the standout features of the BlackBerry Torch 9800 is its distinctive design. It incorporates a slider form factor, allowing users to slide open the device to reveal the full QWERTY keyboard. This design not only enhances the usability of the device for typing but also contributes to a compact form factor, making it easy to carry. The touchscreen is a 3.2-inch display with a resolution of 480 x 360 pixels, providing vibrant visuals for applications and media.

The operating system at the heart of the Torch 9800 is BlackBerry OS 6, which introduced several enhancements over previous iterations. Users enjoyed a more intuitive interface, including a unified inbox for emails, messages, and social media updates. The improved browser provided a better web experience, complete with tabbed browsing and support for multimedia content.

In terms of connectivity, the BlackBerry Torch 9800 offered a robust set of options. It featured 3G support, Wi-Fi capabilities, and Bluetooth technology, allowing users to remain connected in various ways. The device also included a 5-megapixel camera, complete with autofocus and video recording capabilities, further solidifying its appeal to media-conscious users.

An important aspect of the BlackBerry experience is its renowned security features. The Torch 9800 provided enterprise-level security, making it a popular choice for business users who needed to ensure the safety of their communications and data.

With a decent battery life, the BlackBerry Torch 9800 catered to users who relied heavily on their devices throughout the day. The combination of features, along with its unique design, made the Torch 9800 a landmark device in the evolution of smartphones. While the mobile landscape has significantly changed since its release, the impact of the BlackBerry Torch 9800 and its features remain a notable part of mobile technology history.
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