PROBLEM - SITUATION | ACTIONS |
SIM BLOCKED | If a wrong PIN number is entered three times in succession, your SIM card is |
| blocked. You must then: |
| - Enter "**05*". |
| - Enter the PUK (Personal Unblocking Key) code provided by your operator, |
| and accept. |
| - Enter your PIN number and accept. |
| - Enter your PIN number again and accept. |
| After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is |
| definitely locked. You must then contact your operator or your SMC to obtain a |
| new card. |
SIM LOCKED | On network providers' request, the handset can only be used with some types of |
| SIM cards. This message means that the SIM card you are using does not fit |
| with the phone. Take the SIM card out, and switch the phone back on. If the |
| message "SIM not present" appears on the screen, you will need to check its |
| compatibility next to the place where you bought it. If not, please contact your |
| Customer Services. |
No call connection | Check the called number. Check that at least one signal strength bar is present. |
| If the R icon appears without any operator name being displayed, only |
| emergency calls are possible. |
| Check that your call credit with your operator has not been used up. |
| Check that the SIM card used offers the service that you are requesting and that |
| its validity has not expired. |
| Check and deactivate the restriction on outgoing calls if necessary. |
| The network is overloaded. Call again later. |
| If the poor call connection persists, contact the hotline. |
No call reception | Try to make a call to check that the phone and the network are operational. |
| Check and deactivate the permanent calls forwarded (permanent calls |
| forwarded icon displayed). Check and deactivate the restriction on incoming |
| calls if necessary. If the poor reception persists, contact the hotline. |
64 | Troubleshooting |