Sagem MyX2-2m manual No call connection, No call reception

Page 64

PROBLEM - SITUATION	ACTIONS
SIM BLOCKED	If a wrong PIN number is entered three times in succession, your SIM card is
	blocked. You must then:
	- Enter "*05".
	- Enter the PUK (Personal Unblocking Key) code provided by your operator,
	and accept.
	- Enter your PIN number and accept.
	- Enter your PIN number again and accept.
	After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is
	definitely locked. You must then contact your operator or your SMC to obtain a
	new card.
SIM LOCKED	On network providers' request, the handset can only be used with some types of
	SIM cards. This message means that the SIM card you are using does not fit
	with the phone. Take the SIM card out, and switch the phone back on. If the
	message "SIM not present" appears on the screen, you will need to check its
	compatibility next to the place where you bought it. If not, please contact your
	Customer Services.
No call connection	Check the called number. Check that at least one signal strength bar is present.
	If the R icon appears without any operator name being displayed, only
	emergency calls are possible.
	Check that your call credit with your operator has not been used up.
	Check that the SIM card used offers the service that you are requesting and that
	its validity has not expired.
	Check and deactivate the restriction on outgoing calls if necessary.
	The network is overloaded. Call again later.
	If the poor call connection persists, contact the hotline.
No call reception	Try to make a call to check that the phone and the network are operational.
	Check and deactivate the permanent calls forwarded (permanent calls
	forwarded icon displayed). Check and deactivate the restriction on incoming
	calls if necessary. If the poor reception persists, contact the hotline.

64	Troubleshooting

Image 64

Contents English Page Conformance Document Contents Settings GamesSounds BackgroundAccessories Services Technical features Care and safety informationCalls SecurityContents Settings MenusYour phone package Accessories Description Stop keyLeft programmable key Right programmable keyPrinciples of navigation 1st level 2nd level 3rd levelHome Title bar iconsActivating your phone Information on the SIM cardInstalling the SIM card and installing the battery Exchanging the front cover Charging the battery To recharge the batteryDo not obstruct the antenna with your fingers My phone in 5 minutes Getting startedPIN Number Press the right programmable key to acceptSetting time and date Setting the dateSetting the time NetworkSwitching off Emergency servicesReceiving a call International callVolume and ring tone Enter this menu by pressing the right programmable keyEnter by pressing the right programmable key Accept by pressing the right programmable keyUsing the phonebook Modify contact. OK. Using the down T keyPhonebook See contactPhonebook menu Call groups My numbersCreating new groups Creating a groupSending a vCard Receiving a vCardEditor mode 123 Mode, ABC Mode see MessagesComposing messages Send Options seeUsing T9 Mode Compose MMS Input modesUpper case Punctuation charactersReceiving messages Saving your messageSending MMS messages Receiving MMS messagesInbox OutboxDrafts Outbox is used to store all your sent and waiting messagesSending options MemoryLocal info Several sending options are offeredWAP WAP MenusConfiguration of GSM and Gprs parameters depending on model Configuring WAP parametersActive access service is preceded with a start WAP Logging on Downloading objectsWAP Logging off Gprs depending on modelGames Downloaded gamesSilent mode Activate or deactivate Silent mode and OKSounds VibrateBeeps Background ColoursWallpapers ScreensaversGreeting message This menu allows you to customise your greeting messageSettings Date / TimeMy Objects LanguagesNetworks ContrastEnergy saving Short cutsCalls Forward callsView last calls CountersAnonymous mode Display numbersCall waiting Automatic redialBlacklist Answer phone numberSecurity Keypad lockingSelect Activate or deactivate and OK This menu allows you to lock the keypadAccess to this service depends on your type of subscription Phone codeConfidentiality Operator codeCall barring Fixed diallingCosts This menu allows you to restrict the sending of callsAccessories CalendarCalculator This menu allows you to display a calendarTimer AlarmConverter Car kit This menu allows you to configure your phone with a car kitData Services Technical features Care and safety information Road safety HospitalsAdvice for limiting exposure to radiofrequency RF fields Usage precautions WarrantyWarranty conditions Warranty Warranty End User Licence Agreement EULA, for the software Context and Acceptation of the AgreementDescription of Other Rights and Limitations End User Licence Agreement EULA, for the software Upgrades and Recovery Media Troubleshooting LOW Battery messageImpossible to start phone SIM Missing messageNo call connection No call receptionNetwork reception less good during a CallImpossible to send message No answer phoneboxHow do I remove the envelop that appears on the screen? How do I lift the receiver that appears on the screen?How do I download ring tones? How can I increase the efficiency of my phone?Customer care Index EMS35 O SMS Mobile Phones Division