Troubleshooting
PROBLEM - SITUATION | ACTIONS |
Impossible to start phone | Hold down the Start key (3 s). |
| Charge the phone up for 15 minutes before starting it again. |
| Check the battery change icon scrolls. |
| Yes: charge correct. |
| No: disconnect the charger, then reconnect it, check that the battery icon scrolls. |
| Press the right programmable key "Start". |
| If the icon continues not to scroll, repeat the disconnect and connect operation |
| several times. If the battery still does not charge, contact the |
| When the charge battery icon has stopped flashing, the battery is charged. |
BATTERY STATE UNKNOWN message The battery has not been recognised by the phone. Check that the battery is
| correctly installed in the phone. |
LOW BATTERY message | This message is displayed when the battery becomes too weak. The phone |
| switches itself off automatically. Put the phone on charge. |
SIM MISSING message | Check SIM card is present and properly installed. |
| Visually check the SIM card. If the card is damaged, contact the operator's point |
| of sale to check. If the message continues, contact the |
PIN INCORRECT Message | PIN keying error. Caution: after three attempts, the SIM card is locked. |
Troubleshooting | 63 |