Troubleshooting

This chapter explains how to identify problems and what to do if a problem is found.

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Epson Z8350WNL, Z8455WUNL, Z8255NL, Z8150NL, Z8250NL, Z8450WUNL manual Troubleshooting

Contents

User’s Guide Safety indications Screen shots of the configuration menuGeneral information indications Select Brightness from the Image menu Contents Problem Solving Memory FunctionNetwork Menu Image Menu Network Functions MaintenanceMonitoring and Controls Installation and Connections Optional Accessories and Consumables Supported Certificates SpecificationsAppendix Appearance Glossary General Notes Introduction Projector Features Ease of Use when Installed on a Ceiling MountEasy maintenance Centered lens Dual lamps to reduce risk of shutdown Operating temperature of 32-122F 0-50CReliability You can Depend on Precise color adjustments Meets a Wide Range of NeedsProject two images simultaneously Split Screen Clearly reproduce medical images Enhanced Security Functions Easy to HandleMonitoring and Control Functions Taking Full Advantage of a Network Connection Project using Connect to a Network Projector Part Names and Functions Front/Top Rear Four pointsName Lamp cover Interface Name FunctionControl panel Control Panel p.18 Power inlet PowerLite Pro Z8450WUNL Z8455WUNL onlyName Function BNC input port Cable holder Control Panel Remote Control ID switch Split buttonAuto button Aspect button Indicators Remote controlUnpacking the projector Search button Installing the batteries Remove the battery coverReplace the battery cover Insert the batteries in the correct direction Vertical operating range Operating range of remote controlHorizontal operating range Useful Functions Using the Remote Control Changing the Projected Image Switch to the Target Image using the Remote Control Changing the Aspect Ratio of the Projected Image PowerLite Pro Z8350WNL/Z8450WUNL/Z8455WUNLPowerLite Pro Z8150NL/Z8250NL/Z8255NL Changing the Aspect Mode PowerLite Pro Z8450WUNL/Z8455WUNL 1280X800 1920X1200 1610 Full Zoom Native Aspect Input SignalProjecting images from a computer Changing the Aspect Mode PowerLite Pro Z8350WNL 1280X800 1280X1024 1610 Normal 169 169 Up Down Projecting images from video equipment 1280X800 1280X1024 1610 Full Zoom Native Projecting images from the HDMI1/2 input port 1280X800 1280X1024 1610 Normal 169 169 Up 1024X768 1280X800 1280X1024 1610 Selecting the Projection Quality Selecting Color Mode Projecting Two Images Simultaneously Split Screen Input Sources for Split Screen ProjectionLeft Right Screen Comp Vide Video Operating Procedures Press the Menu button on the remote control or the controlProjecting on a split screen Panel Equal Switching the left and right screensSelect Execute and press the Enter button Restrictions during Split Screen Projection Ending the split screenOperating restrictions Restrictions relating to images Freezing the Image Freeze Functions for Enhancing ProjectionHiding the Image Temporarily Shutter Pointer Function Pointer Display the Pointer Enlarging Part of the Image E-Zoom Move the Pointer iconStart E-Zoom Move the to the area of the image that you want to enlarge Enlarge After setting Users Logo Protect to Off. s p.45 Saving a Users Logo Select the zoom factor from the zoom setting screen When Select this image? is displayed, select Yes Managing Users Password Protect Type of Password ProtectSetting Password Protect Security Functions Entering the Password Turn on Power On ProtectSet the Password Turn on Users Logo Protect During projection, press the Menu button and select Restricting Button OperationControl Panel Lock Lens Operation Lock Remote control button lock Select On Installing the wire lock Theft-Deterrent Lock Available Settings Memory FunctionSaving/Loading/Erasing the Memory Saving to memory Renaming a saved memory Loading a saved memoryErasing a saved memory Press Finish to complete renaming Configuration Menu Using the Configuration Menu Exit Configuration Menu Top Menu Sub Menu Items/Values Settings Menu s p.65 Geometric Correction Keystone, Quick Resolution, MemoryMode, Sleep Mode Timer, Shutter Button Wired LAN Menu Network MenuBasic Menu s p.73 Projector Name Projector Keyword On, Off Priority Gateway Wired, Wireless Crestron RoomView On, Off Bonjour Epson Message Broadcasting Image Menu Reset Sub Menu Function Abs. Color TempAdvanced Auto Iris Signal Menu RGB Signal Component Video Signal g Sub Menu Function Auto SetupResolution Trackingg Super-resolution Video SignalSub Menu Function Frame Interpolation Noise Reduction Settings Menu Sub Menu Function Power Consumption Remote ReceiverTest Pattern Memory Color Mode or Aspect Extended Menu Air Filter Notice Standby ModeSub Menu Function Operation Time/Schedule Settings Sub Menu Function Multi-ProjectionLanguage You can set the Language for message displays Network Menu Network Menu Soft Keyboard Operations Web Remote Password Basic MenuSub Menu Function Projector Name Projector Keyword Wireless LAN Menu Search Access Point Sub Menu FunctionChannel Ssid Display Search Access Point screen Starts detecting access points againIndicates an already set access point Indicates the access points where security is enabled Sub Menu Function Security When Quick is selectedWhen Advanced is selected When WPA/WPA2-PSK is selected Sub Menu Function Passphrase When WPA/WPA2-EAP is selected PEAP/EAP-FastSub Menu Function EAP Method User name Sub Menu Function Password Client Certificate Issued to /Issued by /Validity periodCA certificate Issued to /Issued by /Validity period Setting Radius Server Wired LAN Menu If this is set to On you cannot set any static IP addresses Administrator Settings Menu Sub Menu Function AMX Device Discovery Crestron RoomViewBonjour Epson Message Setting a Notification Mail Notification menuAddress 2/Email Address Event Manage Certificates menu Network Menu Snmp menu AddressHowever, the following IP addresses cannot be used Community Name Reset Menu Sub Menu Function Reset network settingsTo reset all of the network settings, select Yes To their default values, and the certificates are deleted Info Menu Display Only Sub Menu Function Status Serial NumberDisplays the projectors serial number Event ID Network menus, Lamp Hours , and Language Reset MenuReset Memory Resets items for Memory in the Settings menu Troubleshooting Select a menu item Using the HelpPress the Help button Confirm the selection Problem Solving Reading the Indicators Indicator is lit or flashing red Status Cause Remedy or Status Internal Error Filter Airflow Error Check the following two points Auto Iris ErrorCinema filter error Shutter Error Power Err. Ballast Status Cause Remedy or Status N Indicator is flashing or lit High Temp WarningReplace Lamp Images Points On, on the configuration menus Extended menu. s p.67100 101 When the Indicators Provide No HelpProblems relating to images Problems when projection starts Other problems102 Interpreting Event IDs Problems relating to images 103 Turn the power on for the source Are the image signals being output to the projector?LCD monitor or accessory monitor. s p.152 104 Is the Resolution set to Manual? Only when projecting on a split screen105 Tracking, Sync. p.62 Configuration menu Signal, Video Signal p.62106 Is the computer set for dual display? Problems when projection starts 107Image Menu Contrast p.60 Multi-Projection p.67 Is Control Panel Lock set to Full Lock? Setting to Off. s Settings Menu Control Panel Lock p.65108 Other problems Remote Control Type p.67109 Receiver p.65 Check Remedy Is Standby Mode set to Communication On? 110BNC input port? Monitor Are you projecting a split screen? Be displayed on an external monitor. s p.35 Cause Remedy 111Network Menu Mail Notification Menu p.84 Menu Wireless LAN Menu p.74, Wired LAN Menu p.81 Interpreting Event IDs112 Event ID Cause Remedy 113 Where to Get Help Purchase Supplies and AccessoriesInternet Support Speak to a Support Representative 114 Maintenance 115 Cleaning Cleaning the Projectors SurfaceCleaning the Lens Cleaning the Air Filter 117 Remove the air filter coverRemove the air filter Remove any dust remaining on the air filter by using a Vacuum cleaner from on front side118 Press until it clicks into place Lamp replacement period How to replace the lampReplacing Consumables Replacing the Lamps 120 Lamp Resetting the Lamp Hours Install the new lampReinstall the lamp cover 121 Air filter replacement period How to replace the air filterReplacing the Air Filter 122 Replace the air filter cover Remove the air filter Install the new air filter123 When Transporting Moving NearbyPreparing packaging 124 Monitoring and Controls 125 EasyMP Monitor 126 Changing Settings Using a Web Browser Web Control Displaying Web RemoteDisplaying Web Control 127 Web Remote screen appears Displaying Lens Control128 Lens Control screen appears Setting Certificates129 Secure Http Notes 130Sub Menu Items/Values CA certificate Web Server Using the Mail Notification Function to Report Problems Reading Problem Mail Notification FunctionMessage Cause Problems/Warnings 131 Management Using Snmp 132 ESC/VP21 Commands Command ListSerial Connection Communications Protocol Command 134 135 Non-compatible commandsAbout PJLink About Crestron RoomView Operating a Projector from a Computer WindowDisplaying the operation window 136 Using the operation window 137 138 Using the tools window 139 140 About Message Broadcasting 141 Network Functions 142 Projecting with Connect to a Network Projector 143 Connection Setup Method 144 Making a connection using the push button method From Wireless LAN select To Setup Wizard145 Select Push Button Method Making a connection using the PIN Code Method It returns to the Wireless LAN menu screenSelect Setup complete Yes 146 147 Select PIN Code Method 148 Installation and Connections 149 Installation Methods 150 151 Connecting to Equipment Connecting to a ComputerComputer port Connecting cable Projector port 152 Example of changing the output Windows computers Changing the video output from a laptop computer153 Connecting to Video Equipment Port on the video equipment Connecting cable Projector port154 Connection 1 Component outputs 155 156 157 Adjusting the Projected ImageDisplaying a Test Pattern Reset 158Press the Esc button to end the test pattern Rgbcmy s p.169 Adjusting the Position of the Projected Image Lens Shift 159 160 Focusing the ImageZooming the Image 161 Adjusting the Tilt of the Projected ImageCorrecting Distortion in the Projected Image Quick Corner 162 Select Quick Corner, and then press the Enter button 163 Keystone 164 165 Select Arc Correction and press the Enter button Arc Correction166 167 168 Adjusting the Image Quality Hue, Saturation, and Brightness AdjustmentGamma Adjustment Select and adjust the correction value 170 Adjust while viewing the imageAdjust using the gamma adjustment graph Frame Interpolation PowerLite Pro Z8450WUNL/Z8455WUNL only Super-resolutionNoise Reduction 171 Mosquito NR 172 Settings for Multiple Projectors Projector ID/Remote Control IDPreparation Flow Requirements 174 Setting the projector IDChecking the Projector ID Setting the remote control ID 175 176 Adjusting the Position of the Projected ImagePoint Correction 177 Checking the Color Mode Using the Edge Blending FunctionPress the h button to correct the distortion 178 179 Turn on Edge BlendingDisplays the guide Set a side for edge blending Adjusting to Match Colors on Multi-Projection Adjust the black level, if necessary180 Set Blend Curve Select Scale, and then select On Displays the Image Partly Enlarged Scale181 182 Select Scale Mode, and then select the scaleSet Image Display Range Full Display Setting Schedule Setting MethodsSelect the Setup Complete menu, and then select Yes 183 Clock / Schedule Setting screen ClockSchedule Daylight Saving Time screen Connecting to External Equipment Connecting a LAN CableConnecting to an External Monitor 185 Installing Optional and Supplied Accessories Removing and Attaching the Projector Lens UnitRemoving 186 187 AttachingRemove the front cover 188 Install the cover along the guide Tighten the screw Replace the front cover189 Replace the interface cover Installing the Wireless LAN Unit V12H418P12 Reading the wireless LAN indicatorsRemove the interface cover Install the Wireless LAN unit 190 Flashing Lit Off Attaching and Removing the Interface Cover191 While pulling up the interface cover open switch, pull Install the cover along the guide192 Interface cover straight out Remove the feet Attach the supplied foot covers Removing the Feet193 Appendix 194 Optional Accessories and Consumables Optional AccessoriesConsumables 195 PowerLite Pro Z8150NL/Z8250NL/Z8255NL 43 image PowerLite Pro Z8350WNL 1610 imageScreen Size and Projection Distance 196 PowerLite Pro Z8450WUNL/Z8455WUNL 1610 image 197 Computer signals analog RGB Supported Monitor DisplaysSupported Monitor Displays Component Video Input signals from HDMI1/2 input port 199 Supported Certificates Client Certificate PEAP-TLS/EAP-TLSServer Certificate PEAP/PEAP-TLS/EAP-TLS/EAP-Fast Web Server Certificate Secure Http 201 SpecificationsProjector General Specifications 202 203 204 Appearance 205 Glossary 206 207 208 TrackingTrap IP Address Progressive Recycling Important Safety Instructions General NotesAbout Notations 209 210 211 212 FCC Compliance Statement Restriction of UseFor United States Users 213 Wireless Telegraphy Act Regulations Software CopyrightFor Canadian Users 214 215 GNU General Public License 216 217 218 219 END of Terms and Conditions 220 Glibc-2.8 SDL-1.2.13 SDL-Image 221 222 223 224 225 226 227 Busybox-1.13.4 228BSD License Berkeley Software Distribution License Libjpeg-6b 229Libjpeg 230 Libpng-1.2.7 Libpng-1.2.44 231Libpng 232 233 Zlib 234 Zlib-1.1.4 Zlib-1.2.3MDNSResponder MDNSResponder-107.6 only mDNSResponderPosix is used 235 236 237 238 Newlib 239 240 241 242 USA 243 244 245 Purpose 246 247 248 249 250 WPA Supplicant-1.13.4 251WPA Supplicant For VC-1 252For MPEG-4 ASP For MPEG-4 AVC For WMV/WMA Microsoft 253 TrademarksCopyright Notice Copyright Attribution 254