Kyocera KX9e manual Customer support

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11GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit

www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401. Customer support phone numbers are also available in the following countries.

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free:1-600-121214
	Toll: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info and scroll down to ESN: for the 11-digit number.

User Guide for the Kyocera KX9e Phone

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Contents Page User Guide for the Kyocera KX9e Phone Optimize your phone’s performance Keep phone dry Radio Frequency RF energy Battery and charger specifications Charger Input Output Table of Contents Using Tools and Games To install the battery Hold the phone face Down Installing the batteryCharging the battery Recharging the batteryPerforming basic functions Caring for the batteryGeneral safety guidelines Common causes of battery drainHome screen Getting to know your phoneGetting to know your phone Navigating through menus Using menusContents of the main menu are as follows DRM protected Auto-Answer is on Speakerphone is on Alarm clock is setUnderstanding screen icons Calling a saved number Setting Open to AnswerMaking a call Redialing a numberSilencing an incoming call Using the speakerphoneSetting the phone to hold calls Adjusting the volume during a callChanging the hold message Setting missed call alertsDealing with missed calls Viewing recent call detailsTouch dialing Setting up voicemailSpeed dialing Setting Airplane mode Calling emergency servicesUsing your phone in an airplane To exit Emergency modeUnderstanding roaming Tracking callsTiming your calls To accept or place a call while roaming You must press Setting digital or analog modeDigital only sets the phone to work in digital mode only Turning roaming on or offEntering words letter by letter Understanding text entry screensText entry modes Entering numbersEntering smileys Capitalization settingsEntering symbols Switching default text entry modesQuick reference to text entry Assigning ringers Creating a new contactAdding a code or extension Customizing your contactsAssigning number types Editing a contactAssigning pictures Classifying contacts as Personal or BusinessCustomizing a phone number Erasing a contactSending a vCard Checking the Frequent List Setting Fast FindUsing Fast Find Finding contact informationSelect Menu → Messages → New Text Msg Sending text messagesCreating a text message Be receivedOnce you have completed the message, select Options Including prewritten text and symbolsSetting sending options Settings allows you to choose from Following after pressingViewing your sent messages Adding a signatureIf you cannot send messages Receiving incoming calls while creating messagesScroll through the list of messages and press Retrieving text messagesViewing failed or pending messages Reading the message Setting message alertsIf you see the symbol Erasing messagesErasing messages automatically Customizing message settingsErasing single messages Erasing all messagesTo create a new pre-written message, select New Msg Enter another number manually When finished, select DoneCreating and editing prewritten messages QuickText Locate the contact number and press To enter more numbersCustomizing Your Phone Contents of the Settings menu are as followsChoosing ringers Silencing all soundsAdjusting volume Setting sounds for your phoneSetting key sound Setting message alertsUsing shortcuts Setting key lengthChanging your banner Adjusting the backlightingChoosing a different language Personalizing the screenSelecting a screen saver Setting power backlightingSetting numbers to auto-hyphenate Changing the display contrastDesignating emergency numbers Creating a secure environmentChanging your lock code Locking your phoneData Settings Network settingsSelect Menu → Settings → Network → Data/Fax Calls Setting position locationConnecting to a TTY/TDD device Viewing entries with voice tags Setting up voice dialingCalling using voice tags Creating a voice tag for a contactErasing all voice tags Calling using digit dialingUsing voice features with hands-free car kits Answering automatically Answering using voice commandsWaking up the phone Answering the phoneTraining voice recognition Using Expert ModeSimply speak a command after the tone Browsing sounds Accessing filesBrowsing images Creating free space Scheduler Voice MemoEditing, erasing, or sending an event Alarm ClockSetting an alarm clock Calculator Setting the QuickAlarmTip Calculator Brick Attack TimerStopwatch GamesYou can create and save graphics on your phone RaceDoodler Press to end all gamesResuming a doodle Saving a doodleWeb Browser Using the Mobile WebUsing the Web menu options Starting the Web BrowserGoing to a bookmarked site Searching for a Web siteChecking Browser alerts Changing the Web promptCustomer support Beta.kyocera-wireless.com Qualified servicePhone accessories Become a product evaluator Erasing Emergency calls, 11 emergency modeExpert mode Number mode OutBox Phone numbersUnlocking the phone For roaming calls, 12 general, 29 silencing, 2 volumeVolume Earpiece, 8, 30 key beep, 30 ringer