Kyocera KX444 manual Customer Support, Getting Help, Qualified service, Become a product evaluator

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13GETTING HELP

Customer Support

The Verizon Wireless customer support department is accessible directly from your phone when you dial *611. They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit

www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Verizon Wireless.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN). To find the ESN select Menu → Phone Info.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

54	Getting Help

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Contents Page User Guide for the Kyocera KX444TM Phone FCC/IC Notice Push to Talk feature Kyocera Wireless Corp Contents Installing the battery Charging the batteryCaring for the battery General safety guidelinesCommon causes of battery drain Performing basic functionsVolume control button adjusts the volume Getting to know your phoneHome screen. Press Jack for AC adapter includedUsing menus Understanding screen icons Call is in progressUsing Push to Talk Adjusting PTT call volumePhone position SpeakerphonePTT call types Making a PTT barge call to a saved contactMaking a PTT barge call to an unsaved phone number Receiving a barge call Making an alert callReceiving an alert call Press and release the PTT buttonViewing recent PTT calls Erasing PTT call historySaving, editing, and erasing PTT contacts Viewing a contact’s phone numberIncoming calls and messages PTT iconsPreventing PTT calls PTT calls are not accepted. Callers receive a busy messageMaking a call Answering a callSilencing an incoming call Making and Answering CallsCalling emergency services Using your phone in an airplaneTo set Airplane mode Dealing with missed callsSetting missed call alerts To turn off the alert when it rings, pressViewing recent call details Viewing recent callsSetting up voicemail Speed dialingTouch Dialing Changing the keyguard setting Locking the keypadTracking calls Checking voicemail messagesSetting roaming alerts and ringers Specifying digital or analog mode Analog only sets the phone to work in analog mode onlyDigital only sets the phone to work in digital mode only Controlling network roamingEntering LETTERS, NUMBERS, and Symbols Understanding text entry screensText entry modes Capitalization settings Entering symbolsPress until the icon for the setting you want appears Changing modesQuick reference to text entry Saving a contact entry Storing ContactsSpeed Dialing-Select a speed dialing location from the list Classify Contact-Classify the contact asEditing or erasing a contact Editing a phone numberAdding a code or extension Finding contact information Searching the Contacts directorySelect a search method Erase Number-Erase the number from the contactSetting Fast Find Using Fast FindViewing contacts Sending text messages Sending and Receiving Text MessagesWriting a message Including pictures, sounds, and prewritten textSetting sending options Send Later-Schedule when to send the messageAutoText-Select a prewritten message Press to insert itAdding a signature If you cannot send messagesReceiving incoming calls while creating messages Understanding appended messagesViewing the OutBox PTT barge callPTT alert call Standard callRetrieving text messages If you see the New Message noteIf you see the body of the message Direct View Message has been received by the recipient you specifiedIf you see the symbol Reading the messageView Sender information Forward the message Setting message alerts Erasing messagesErasing single messages Erasing all messagesCustomizing message settings Creating group listsContacts List-Select contacts from your phone book Switching default text entry mode To create a new pre-written message, highlightFor more information on text entry modes, see New AutoText and press . -orContents of the Settings menu are as follows Recent Calls All Calls Timer Kbyte CounterCustomizing Your Phone Lock Phone Limit CallsSilencing all sounds Choosing a different ringerSpecifying ringers for different callers Adjusting volume Using shortcutsAdjusting the earpiece volume Adjusting the ringer volumeDefining the feature shortcut up Adjusting the backlightingChoosing a different language Choosing a different menu viewSetting numbers to auto-hyphenate Setting power backlightingSetting backlighting to flash Changing the display contrastSelecting wallpaper Selecting a color themeCreating a secure environment Changing your lock codeSetting message alerts Restricting callsErasing all contacts Designating emergency numbersNetwork settings Data settingsSetting position location Connecting to a TTY/TDD devicePress to select an option Voice only-Allow only voice calls If you see a message prompt Press to continueSetting up voice dialing Using voice tags to place callsUsing Voice Recognition Using voice features with hands-free car kits Answering using voice commandsWaking up the phone Answering the phoneTraining voice recognition Ignoring an incoming callAlarm Clock Using ToolsScheduler Adding an eventTimer Tip CalculatorCalculator StopwatchMy Sounds My PicturesMedia Gallery Saving memoryDoodler Saving the doodle Resuming a doodleTo return to another saved doodle, select Menu → Media Gallery → Doodler → My PicturesAbout Get It Now How does Get It Now work?Downloading an application GET IT NOWOpening an application Viewing application detailsRemoving an application Disabling an applicationUsing Mobile Web Connecting to the InternetUsing the Web menu options Starting Mobile WebQualified service Customer SupportGetting Help Become a product evaluatorIndex Text entry Quick reference, 20 text messages Direct ViewWalkie-talkie Push to Talk, 6 call types User Guide for the Kyocera KX444 Phone