AT&T WF721 manual Troubleshooting

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Can I make international calls with my Wireless Home Phone base?

Yes. To add international calling to your account, please call 611 from your connected phone, or 1-800-331-0500.

Can I use my Wireless Home Phone base internationally?

No. Use is limited to the United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands.

What is the warranty on the Wireless Home Phone base?

AT&T Wireless Home Phone base has a 12-month limited warranty. For details, see page 34.

I can’t make or receive calls with my Wireless Home Phone base service. What should I do?

Please follow the troubleshooting steps in this User Guide. If further assistance is required, call 1-800-331-0500.

Troubleshooting

Problem

Possible Solution

No dial tone

•  Make sure the back-up battery is installed in

 

your Wireless Home Phone base.

 

•  Make sure the device is turned on (Power

 

indicator light is green) and there is AC power to

 

the Wireless Home Phone base. Do not connect

 

to an AC outlet controlled by a wall switch.

 

•  Move the device to an area with sufficient

 

network signal (at least 1 to 2 green bars are

 

displayed).

 

•  Make sure your home telephone equipment

 

has power and is connected properly to the

 

Wireless Home Phone base.

No Caller

•  Like all wireless services, only the calling number

ID name

is displayed with Caller ID.

 

•  Your home phone equipment may support the

 

display of names stored in its contacts memory.

Battery LED

•  Make sure the back-up battery is securely

is off

inserted in the battery compartment.

 

•  Plug your Wireless Home Phone base into a

 

power outlet to charge the battery.

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Frequently Asked Questions

Troubleshooting

23

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Contents User Guide Welcome to AT&T Contents Box Getting StartedGetting to Know Your Device LED IndicatorsDevice Installation How It WorksBefore You Begin Install the Back-up Battery Check the Wireless SignalTurn on Your Device Place a Test Call Connect the Device to a PhoneMessage Waiting Set up Voicemail and Additional PhonesSetup VoicemailThree-Way Calling Using Your DeviceTransferring a Phone Number Making CallsHome Answering Machines Adjusting VolumeCall Forwarding Helpful TipsPowering On/Off AT&T 3G MicroCellTTY Support Important Information E911 ServicePower Outages In-Home WiringFrequently Asked Questions Troubleshooting Securely fastened MicroCell Approved User List Wireless Specifications Prevent liquids from leaking into the device Safety InstructionsFCC Compliance Radio Frequency RF EnergyLimited Warranty WarrantyOther Warranty Programs How to Get Warranty Service