Problem | Possible Solution | |
Can’t connect | • Add the phone number associated with your | |
to my 3G | Wireless Home Phone base to your 3G MicroCell | |
MicroCell | Approved User List. | |
(Wireless | • Power cycle your 3G MicroCell as well as your | |
Service | Wireless Home Phone base. | |
indicator is not | • Make sure the Wireless Home Phone base is | |
flashing green) | ||
within range of the 3G MicroCell. | ||
| ||
|
| |
SIM card | • The SIM card provided with your Wireless Home | |
doesn’t work | Phone base is intended for use only in your | |
in my mobile | specific Wireless Home Phone base and cannot | |
device | be used in a mobile handset. | |
Message | • The Wireless Home Phone base does not | |
Waiting | support this functionality with your home phone | |
indicator on | equipment. | |
my home | • The Wireless Home Phone base has a dedicated | |
phone | Message Waiting indicator light and will flash | |
equipment | when you have a new voice message. You will | |
doesn’t light | also hear an intermittent dial tone when you pick | |
| up your handset. |
26 | Troubleshooting |
Problem | Possible Solution |
I hear an | • You will hear an intermittent dial tone when you |
intermittent | have a new voicemail message waiting. |
dial tone | • Dial 1 from your home phone equipment |
| connected to the Wireless Home Phone base to |
| review your voice messages. |
My phone | • Make sure the |
doesn’t ring | your Wireless Home Phone base. |
when a call | • If you recently transferred your landline number, |
comes in | you will continue to receive incoming calls |
| on your previous service until the transfer is |
| complete. To check transfer status, visit |
| att.com/port. |
| • Make sure your Wireless Home Phone base is |
| NOT connected to your |
| • Make sure your home phone is powered on and |
| connected to the Wireless Home Phone base. |
| • Your Wireless Home Phone base number may |
| be set to Call Forward. Dial #21# to |
| calls. |
Troubleshooting | 27 |