Unable to receive incoming calls
•Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
•Check your subscription with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls (see page 49)
•Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her number
The sound quality of calls is poor
•You can adjust the volume during a call by means of the 
key
•Check the radio reception icon 
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Check to be sure this feature does not require an ALCATEL accessory.
When I select a number from my directory, the number is not dialled
•Make sure that you have correctly recorded the number in your file
•Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
•Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)
•Check the “Call barring” option for “incoming calls” to be sure that the “Exc. directory” feature is not activated
93
My callers are unable to leave messages on my voice mail
•Contact your network operator to check service availability
I can’t access my voice mail
•Make sure your operator’s voice mail number is correctly entered in “My numbers”
•Try later if the network is busy
I am unable to send nor to receive messages (SMS, MMS,Vox MMS)
•Check your phone memory available as it might be full
•Contact your network operator to check service availability
•Verify the server centre number or your MMS profile with your operator
•The server centre may be saturated; try again later
•The person you are calling may not have a phone compatible with your sending mode (EMS standard is required for sending pictures, sounds, etc.)
The 
icon is displayed on my standby screen
•You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
The << - >> icon is displayed
•You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•Contact your network operator to obtain the PUK code (Personal Unblocking Key)
The game I have downloaded is no longer displayed
•Check that the SIM card is the one you used when downloading the game
94