Troubleshooting
If you are having a problem with your unit, check this list for a possible solution before calling for service.
If you cannot solve the problem from the hints given here, or the unit has been physically damaged, call a qualified person, such as your dealer, for service.
Symptom
Unable to cancel the display demonstration.
No sound is heard.
No sound from PC connected with a USB cable.
Noise while reproducing PC sound connected with a USB cable.
Sound from PC connected with a USB cable is intermittent.
Hard to listen to broadcasts because of noise.
The disc sound is discontinuous.
The carrousel does not open or close.
The disc does not play.
The MP3 disc does not play.
The readout time of the MP3 disc is too long.
Operations are disabled.
Unable to operate the unit from the remote control.
Cause
Other buttons are pressed to cancel the display demonstration.
Connections are incorrect or loose.
An electrical shock is applied to the unit, PC, or USB cable.
“Mute” is selected on the PC.
Strong electromagnetic wave is emitted from a nearby device such as TV.
PC is subjected to excessive load due to using other applications.
•Antennas are disconnected.
•The AM loop antenna is too close to the unit.
•The FM antenna is not properly extended and positioned.
The disc is scratched or dirty.
•The AC power cord is not plugged in.
•The carrousel is locked.
The disc is placed upside down.
•No MP3 files are recorded on the disc.
•MP3 files do not have the file extension—
.MP3, .Mp3, .mP3, or .mp3 in their file names.
•MP3 files are not recorded in the format compliant with ISO 9660 Level 1 or Level 2.
The readout time varies with the complexity of the recording configuration.
The
•The path between the remote control and the remote sensor on the unit is blocked.
•The batteries are exhausted.
Action
Press DEMO on the unit. (See page 8.)
Check all connections and make corrections. (See pages 6 to 9.)
Turn off the receiver once, then turn it on again and restart application installed in the PC.
Check if the volume is set at low level. Refer to the manuals supplied with your PC.
Move the PC away from the device such as TV emitting strong electromagnetic wave.
Close the applications you do not use.
•Reconnect the antennas correctly and securely.
•Change the position and direction of the AM loop antenna.
•Extend the FM antenna at the best position.
Clean or replace the disc. (See page 23.)
•Plug the AC power cord.
•Unlock the carrousel. (See page 19.) Place the disc with the label side up. Replace the disc.
Do not use too many hierarchies and folders when recording. Also, do not record any other types of audio tracks together with MP3 files. (See page 14.)
Unplug the AC power cord and then plug it back in.
•Remove the obstruction.
•Replace the batteries.
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