Trouble-Shooting

Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and follow the steps listed.

If further assistance is needed, call our toll-free HELPLINE at 1-800-736-6879, Monday through Saturday, 7 a.m. until 7 p.m. Central Time (excluding holidays).

1.SYMPTOM: THE POWER DOES NOT TURN ON

a.Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page 9.) Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.

b.After the power cord has been plugged in, make sure that the key is fully inserted into the console. (See step 1 on page 11.)

c. Check the circuit breaker located on the treadmill near the power cord. If the switch protrudes as shown, the circuit breaker has tripped. To reset the circuit breaker, wait for five minutes and then press the switch back in.

d. Check the on/off switch located at the front of the treadmill near the power cord. The switch must be in the “on” position.

2. SYMPTOM: THE POWER TURNS OFF DURING USE

c
Tripped		Reset
d
“On”	OF	F
Position		F

	ON
	ON

a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit breaker has tripped, wait for five minutes and then press the switch back in.

b. Make sure that the power cord is plugged in.

c. Remove the key from the console. Reinsert the key fully into the console. (See step 1 on page 11.)

d. Check to make sure that the on/off switch is in the “on” position. (See 1. d. above.)

e. If the treadmill still will not run, please call our toll-free HELPLINE.

3.SYMPTOM: THE WALKING BELT SLOWS WHEN WALKED ON

a.Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.

b.If the walking belt still slows when walked on, please call our toll-free HELPLINE.

4.SYMPTOM: AN ERROR CODE (“E2,” “E3,” “E4,” OR “E5”) APPEARS ON THE CONSOLE

a.Error code “E2” may appear in the SPEED display if the SPEED increase or START/PAUSE button is pressed and no movement of the walking belt is detected within seven seconds. Remove the key, wait for ten seconds, and then reinsert it. Make sure that you stand on the foot rails of the treadmill each time you start the walking belt. If the error code appears again, call our toll-free Customer Service Department. Do not operate the treadmill until the problem is corrected.

b.Error code “E3” may appear in the SPEED display if the speed of the walking belt surges above the se- lected speed setting. Remove the key, wait for ten seconds, and then reinsert it. If the error code appears again, call our toll-free Customer Service Department. Do not operate the treadmill until the problem is cor-

20rected.