FAQ‘s
My watch does not display the correct time. What should I do?
My watch‘s storage battery is spent before I start recharging it. What should I do?
When you start your watch for the first time, the time shown is 12:00 A.M. When the watch receives a signal, it auto- matically places itself on the correct local time (generally in a few minutes).
The 
reception covers most metropolitan areas in the United States and Canada. If your watch is located in one of these areas, it will receive the correct local time auto- matically (unless the watch‘s „Radio“ setting is on „OFF“). If your watch is located outside a broadcasting area, the time will have to be set by hand. For any further information con- cerning coverage areas, go to www.msndirect.com and click on the Help link.
It may occur that the topography (hills, valleys), the structure of the building in which you are located, or other electronic devices, disturb the broadcasting signal that your watch uses to receive information. When this occurs, a few minutes are needed for your watch to receive the correct time.
Make sure that the „Time zone“ menu of the „Settings“ mode displays „Autoset“ for „Zone 1“.
If your watch is ahead of time by 5, 10 or 15 minutes, it is li- kely that a „Time offset“ has been configured (see page 21).
If you are outside a coverage area, you can set the time on your watch by hand (see page 21).
Don‘t worry! Simply connect your watch to the charger. All the information will be accessible again as soon as the watch has regained an adequate charge level and has restarted.
My watch responds to no push button. What should I do?
Start your watch again by pressing simultaneously the three push buttons PREVIOUS, ENTER and NEXT. After a few seconds, the SWATCH® welcome page appears and is then replaced by a watch faceshowing the time. If your watch still does not respond, contact the SWATCH® customer service organization.
Ihave activated the 
service but my watch receives none of the information that I have selected. What should I do?
It is possible that you did not receive the activation and con- figuration message that was sent to you when you activated the service. This can occur if you are outside the 
t broadcasting area or if you are temporarily in an area in
which reception is poor. You can ask the 
ser- vice to send back a configuration message by logging on to www.msndirect.com. Click on „Sign In“, identify yourself with the help of your Net passport and then go to the „Chan- nels“ page. Click on the „Watch not receiving content?“ link in order to retrieve the information.
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