Asko W6021, W6761, W6441WH Troubleshooting, Before YOU Call, Emergency Drain Hose

COMMON LAUNDRY PROBLEMS (CONTINUED)

Problem	Possible Cause	Suggested Solution
Fading and	Improper sorting	Dark clothes, especially cottons, can bleed excess dyes into wash
discoloring		water. White or light-colored clothes can absorb the dye and discolor.
		Separate light items from dark items.
	Crayons or pens in pockets	Always empty all pockets before washing.
	Water too hot	Cool or cold water is best for retaining dark or bright colors.
Rips, snags,	Sharp objects in pockets	Empty all pockets and turn inside out before laundering.
excess wear	Hooks, snaps, zippers,	Fasten all hooks, snaps, and zippers before laundering to avoid snags.
	buckles	Remove sharp buckles. Turn knits inside out.
	Harsh chemicals	Before washing, rinse harsh chemicals (such as battery acid, hair care
		chemicals, cleaning solutions, etc.) from towels and other articles to
		avoid holes in fabrics. Do not allow these unrinsed items to contact
		other fabrics.
	Existing rips and tears	Mend all garments before laundering to prevent enlarging of rips.
	Permanent press items	These items may fray at edges from normal wear, not the washer.
		Wash only in half loads and don’t wash in the same load with heavy
		items, such as towels or jeans.

TROUBLESHOOTING

If you should experience a problem with your washer, you should review the following list of frequently encountered situations or go to our website at www.askousa.com. It could save you the cost and inconvenience of a service call.

Even though the product is under warranty, if the problem is not caused by defective workmanship or materials, you will be charged for a service call. Refer to page 25 to determine what is and is not covered under your warranty. If you’re still not sure, contact the AM Advisory Center before you call a service technician.

BEFORE YOU CALL

Before calling for service or contacting ASKO regarding a warranty issue, make a note of the model name, type number and serial number. The model is on the front of the detergent drawer. The type plate with the type name and serial numbers is located above the glass door. (See illustration below.)

Model Name

(e.g., W6021)

EMERGENCY DRAIN HOSE

Should you ever need to drain the water from the unit in the event of a power outage, use the drain hose next to the pin trap, as illustrated below.

1.Using the flat edge of the liquid detergent partition piece, a flat-head screwdriver or similar item, gently pry open the drain pump cover, as illustrated.

2.Before you proceed, place a shallow container on the floor near the drain to catch the water.

3.Pull the small black drain

hose loose from its position on the door cover and let the water drain into the container.

4.When the machine is empty, reconnect the

hose securely to its position on the door before you close the drain pump cover.

E 2h

Type plate

(see below)

Type Name

	Type: WMxx
			12-digit
			Serial
xx x xxxxxxxxMxxxxxxxW		000000000000
			Number

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