John Lewis JLWM 1410 What to do if…, Problem Possible cause/Solution, Washing machine

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What to do if…

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.

Important! if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

During machine operation it is possible that the red Start/Pause pilot light flashes, one of the following alarm codes appears on the

display and some acoustic signals sound to indicate that the machine is not working:

•E10: problem with the water supply

•E20: problem with water draining

•E40: door open

•EFO: anti-flooding system activated Once the problem has been eliminated, press the button 10 to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.

Problem	Possible cause/Solution

	The door has not been closed (E40) .
	•	Close the door firmly.
	The plug is not properly inserted in the power socket.
	•	Insert the plug into the power socket.
	There is no power at the socket.
	•	Please check your domestic electrical installation.
The washing machine	The main fuse or the fuse in a plug has blown.
does not start:	•	Replace the fuse.
	The button 10 has not been pressed.
	•	Please press the button 10 again.
	The «Delay start» option has been selected.
	•	Please cancel the Delay start.
	The «Child lock» option has been enabled.
	•	Disable the Child lock.

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Contents Jlwm Spin washing machine General safety Safety informationUse InstallationKeep all detergents in a safe place out of children’s reach Child safetyContents Page Product description Rating plate Drain pump Adjustable feetDetergent dispenser drawer Control panel «On/Off» / «Reset» programme buttonProgramme selector buttons Spin Temperature buttonExtra Rinse QuickDoor lock light Delay StartDisplay Available options Easy ironFollowing pieces of information are shown on the display Extra rinse symbol it illuminates when the option is enabledFirst use Acoustic signalsPersonalisation Child lockDaily use Switch the machine on and select the required programmeLoad the laundry Measure out the detergentSelect the delay start Select the desired temperature and spin speedSelect the desired options Start the programmeHow to interrupt a programme Cancel a programme or switch the appliance offHow to open the door during the cycle of a programme Programme correctionHelpful hints and tips Switch the appliance off by pressing buttonEnd of programme Sorting out the laundryRemoving stains Before loading the laundryDetergents and additives Ball point pen and glue moisten withDegrees of water hardness Quantity of detergent to be usedEconomy Washing programmesWhite or fast colour cotton normally or slightly Synthetics1Lingerie Hand wash WoolRinse Duvet SpinMinute wash Consumption values Technical dataProgramme1 Energy consumption Water consumption KWh2 Litre2 Standard programmes for the Energy Label consumption values Care and cleaning Cleaning the pump Cleaning the drawer recessWashing drum Door sealPage Cleaning the water inlet filters Clean the pump if necessary as previously described Frost precautionEmergency emptying out Turn on the water tapUnpacking InstallationPlumbing Positioning and levellingWater-stop device Water inletOpen the porthole and extract the inlet hose Into a drainage standpipe Water drainageOnto a sink outlet spigot Interest of the environment Special conditionsElectrical connection Green and Yellow Earth Brown- Live Cord Clamp Blue- Neutral Appliance is supplied with a 13 amp plug fittedPermanent connection What to do if… Problem Possible cause/SolutionWashing machine Does not startMachine does not Machine does not fillEmpty and/or does not Machine fills thanResults Unsatisfactory washingDoor will not open Machine vibratesRepairs After Sales Service Repairs After Sales ServiceYour appliance comes with a three year warranty Spare partsPackaging materials Environment concernsEcological hints Page Page 132945871-A-092011