Troubleshooting

In most cases, when your washer fails to work, the problems arising can be easily solved without having to call for a technician. Before calling for assistance, always check these points.

The washer fails to start

Is the plug correctly inserted into the socket?

Is there electricity in the house?

Is the door closed properly?

Is the power button pressed?

Is the Washer knob in the correct position for the cycle to start?

Is the water supply turned on?

The washer fails to fill with water

Is the hose correctly connected to the faucet?

Is there water supply?

Is there sufficient water pressure?

Is the faucet filter clean?

Is the inlet hose kinked?

Is the Power Supply on?

Is the door-closed properly/ tightly?

The washer continuously fills and drains water

Is the drain hose positioned too low?

Check that the inlet hose is not connected at a height less than 24 inches above the floor.

Is the end of the outlet hose immersed in water?

The washer does not drain or spin

Does the selected program incorporate water draining? Is the drain pump clogged?

Remove foreign objects if any from the filter housing and clean the filter. Is the drain hose kinked or blocked?

Is the drain hose positioned too high?

Check that the Drain standpipe inlet is not more than 36 inches above the floor.

There are too many suds in the drum

Is low-sudsing detergent being used? It is recommended to use High Efficiency detergent.

Is the correct amount of detergent being used?

The washer vibrates too much during the spin cycle

Have all shipping bolts been removed during installation?

Has the machine been leveled correctly?

Is there space between the machine and adjacent units?

Is the machine loaded evenly?

Is the machine installed on carpet or on a wooden floor?

20	Washer Owner’s Manual