TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience | Possible causes |
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Washer not performing as expected (cont.)
Solution
Washer not draining/ spinning, loads are still wet (cont.)
Incorrect or wrong wash or rinse temperatures
Load not rinsed
Sand, pet hair, lint, etc. on load after washing
Load is tangling
Using cycles with a lower spin speed. | Cycles with lower spin speeds remove less water than cycles |
| with high spin speeds. Use the recommended cycle/speed spin |
| for your garment. |
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Washer may be tightly packed or | Tightly packed loads may not allow the washer to spin cor- |
unbalanced. | rectly, leaving the load wetter than normal. Evenly arrange the |
| wet load for balanced spinning. Select RINSE/DRAIN & SPIN |
| to remove excess water. See “Using Your Washer” for loading |
| recommendations. |
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Check plumbing for correct drain | Check drain hose for proper installation. Use drain hose |
hose installation. Drain hose extends | form and securely attach to drainpipe or tub. Do not tape |
into standpipe farther than 4.5" | over drain opening. Lower drain hose if the end is higher than |
(114 mm). | 96" (2.4 m) above the floor. Remove any clogs from drain hose. |
Not using HE detergent or using too | Suds from regular detergent or using too much detergent can |
much HE detergent. | slow or stop draining or spinning. Use only HE detergent. |
| Always measure and follow detergent directions for your |
| load. To remove extra suds, Select RINSE/DRAIN & SPIN. |
| Do not add detergent. |
Check for proper water supply. | Make sure hot and cold inlet hoses are not reversed. |
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| Both hoses must be attached to both washer and faucet, and |
| have both hot and cold water flowing to inlet valve. |
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| Check that inlet valve screens are not clogged. |
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| Remove any kinks in hoses. |
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Energy Star® qualified washers use cooler wash and rinse | |
temperatures. | water temperatures than traditional |
| includes cooler hot and warm washes. |
Check for proper water supply. | Make sure hot and cold inlet hoses are not reversed. |
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| Both hoses must be attached and have water flowing to the |
| inlet valve. |
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| Both hot and cold water faucets must be on. |
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| Inlet valve screens on washer may be clogged. |
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| Remove any kinks in the inlet hose. |
Not using HE detergent or using too | The suds from regular detergent can cause the washer |
much HE detergent. | to operate incorrectly. |
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| Use only HE detergent. Be sure to measure correctly. |
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| Always measure detergent and follow detergent directions |
| based on load size and soil level. |
Washer may be tightly packed. | The washer is less efficient at rinsing when load is tightly |
| packed. |
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| Load garments in loose heaps evenly around the washplate. |
| Do not load garments directly over the center of the washplate. |
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| Use cycle designed for the fabrics being washed. |
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| Add only 1 or 2 additional garments after washer has started. |
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Fabric softener option not selected. | When using fabric softener, be sure the Fabric Softener option |
| is selected. |
Heavy sand, pet hair, lint, and | Add an Extra Rinse to the selected cycle. |
detergent or bleach residues |
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may require additional rinsing. |
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Washer not loaded as recommended. | Load garments in loose heaps evenly around the washplate. |
| Do not load garments directly over the center of the washplate. |
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| Reduce tangling by mixing types of load items. Use the |
| recommended cycle for the type of garments being washed. |
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