40 What to do if...
Problem
The machine fills then empties immediately:
The machine does not empty and/or does not spin:
There is water on the floor:
Unsatisfactory washing results:
Possible cause/Solution
The end of the drain hose is too low.
•Refer to relevant paragraph in «water drainage» section.
The drain hose is squashed or kinked. E20
• Check the drain hose connection.
The drain filter is clogged. E20
• Clean the drain filter.
An option/programme that ends with the water still in the tub or eliminates all the spinning phases has been selected.
•Disable the option.
•Select the draining or the spinning programme.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Too much detergent or unsuitable detergent (creates too much foam) has been used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the inlet hose fittings. It is not always easy to see this as the water runs down the hose; check to see if it is damp.
• Check the water inlet hose connection.
The drain hose is damaged.
• Change it with a new one.
The cap on the filter has not been replaced or the filter has not been proparly screwed in after cleaning action.
•Put the cap back on the filter or screw the filter fully in.
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
•Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.