Symptom | Possible causes |
|
|
The door will not open | ● The programme is still running. |
| ● The door lock has not yet released. |
| ● Water in the tub: the door cannot be opened if water is present in the |
| tub. |
|
|
Spinning starts late or the machine | ● The electronic unbalance detection device has cut in because the |
does not spin | laundry is not evenly distributed in the drum. The laundry is |
| redistributed by reverse rotation of the drum. This may happen several |
| times before the unbalance disappears and normal spinning can resume. |
| If, after 20 minutes, the laundry is still not evenly distributed in the |
| drum, the machine will not spin. In this case, redistribute the load |
| manually and reselect the spin programme. |
|
|
The machine makes an unusual | ● The machine is fitted with a type of motor which makes an unusual |
noise | noise compared with other traditional motors. This new motor ensures |
| a softer start and more even distribution of the laundry in the drum |
| when spinning, as well as increased stability of the machine. |
|
|
No water is visible in the drum | ● Machines based on modern technology operate very economically |
| using very little water without affecting performance. |
|
|
The machine does not dry or does | ● The drying time has not been selected |
not dry properly | ● The water taps are not turned on |
| ● The drain filter is clogged |
| ● The machine is overloaded |
| ● The selected drying time/section is not suitable for the laundry or a |
| lower spin speed has been selected. |
|
|
Service & Spare Parts 
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at the address below:
Zanussi Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate - see picture)
5.The purchase date.
Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.
| Mod |
| Prod. No |
P0042 | Ser. No |
|
21