Performance problems

Problem

Cause

Solution

 

 

 

No copy came out.

The input tray might be empty.

Load media in the device. See Load

 

 

media on page 66 for more information.

 

 

 

 

The original might have been loaded

Load the original correctly in the ADF or

 

incorrectly.

flatbed scanner. See Load media

 

 

on page 66.

 

 

 

Copies are blank.

The sealing tape might not have been

Remove the print cartridge from the

 

removed from the print cartridge.

device, pull out the sealing tape, and

 

 

then reinstall the print cartridge.

 

 

 

 

The original might have been loaded

Load the original correctly in the ADF or

 

incorrectly.

flatbed scanner. See Load media

 

 

on page 66.

 

 

 

 

The media might not meet

Use media that meets HP specifications.

 

HP specifications.

See Media considerations on page 58.

 

 

 

 

The print-cartridge toner-level might be

Replace the print cartridge. See Change

 

low.

the print cartridge on page 137.

 

 

 

The wrong original was copied.

The ADF might be loaded.

Make sure that the ADF is empty.

 

 

 

Copies are reduced in size.

The device software settings might be

See the device software Help for more

 

set to reduce the scanned image.

information about changing the settings.

 

 

 

194 Chapter 11 Problem solving

ENWW