Control-panel messages
Table
Control panel message | Description | Recommended action |
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10.32.00 - Unauthorized Supply | A supply has been installed that does not | If you believe you purchased a genuine HP |
| pass the authentication test for genuine HP | supply, visit us at www.hp.com/go/ |
| supplies. | anticounterfeit. Any repair required as a result |
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| of using |
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| supplies are not covered under warranty. HP |
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| cannot ensure the accuracy or the availability |
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| of certain features. |
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| To continue printing, touch OK. |
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10.XX.YY Supply memory error | The device cannot read or write to the print | Reinstall the print cartridge, or install a new |
| cartridge | HP print cartridge. |
| from the print cartridge. |
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11.XX - Internal clock error To continue | The device real time clock has experienced | Whenever the device is turned off and then |
touch OK | an error. | turned on again, set the time and date at the |
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| control panel. See Time/Scheduling menu |
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| If the error persists, you might need to replace |
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| the formatter. |
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13.XX.YY - Jam in Tray 1 | Media is jammed in tray 1. | Remove the jammed media from tray 1. |
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| Follow the instructions in the onscreen dialog |
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| box, or see Clear jams from the |
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13.XX.YY - Jam in Tray X Clear jam then | Media is jammed in the specified tray. | Follow the instructions in the onscreen dialog |
touch OK |
| box, or see Clear jams from the |
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13.XX.YY - Jam inside duplexer | Media is jammed in the duplexer. | Follow the instructions in the onscreen dialog |
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| box, or see Clear jams from the duplexer |
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13.XX.YY - Jam inside front door Remove | Media is jammed in | Follow the instructions in the onscreen dialog |
print cartridge |
| box, or see Clear jams on page 166. |
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13.XX.YY - Jam inside rear bin | Media is jammed in the output bin. | Open the rear output bin and gently remove |
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| the jammed media. Follow the instructions in |
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| the onscreen dialog box, or see Clear jams |
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13.XX.YY - Paper wrapped around fuser | A jam has occurred because paper has | Follow the instructions in the onscreen dialog |
| wrapped around the fuser. | box. |
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20 Insufficient memory To continue touch | The device received more data than can fit in | Touch OK to print the transferred data (some |
OK | the available memory. You might have tried | data might be lost), and then simplify the print |
| to transfer too many macros, soft fonts, or | job or install additional memory. |
| complex graphics. |
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21 Page too complex To continue touch | The page formatting process was not fast | Touch OK to print the transferred data. (Some |
OK | enough for the device. | data might be lost.) If this message appears |
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| often, simplify the print job. |
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22 EIO <X> buffer overflow To continue | Too much data was sent to the EIO card in | Touch OK to print the transferred data. (Some |
touch OK | the specified slot (X). An incorrect | data might be lost.) |
| communications protocol might be in use. | Check the host configuration. If this message |
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| persists, contact an |
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| support provider. (See the HP support flyer, |
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154 Chapter 11 Problem solving | ENWW |