1Control-panel messages | HP M3027/M3035 instruction

Control-panel messages

Table 11-1Control-panel messages

Control panel message	Description	Recommended action

10.32.00 - Unauthorized Supply	A supply has been installed that does not	If you believe you purchased a genuine HP
	pass the authentication test for genuine HP	supply, visit us at www.hp.com/go/
	supplies.	anticounterfeit. Any repair required as a result
		of using non-HP supplies or unauthorized
		supplies are not covered under warranty. HP
		cannot ensure the accuracy or the availability
		of certain features.
		To continue printing, touch OK.

10.XX.YY Supply memory error	The device cannot read or write to the print	Reinstall the print cartridge, or install a new
	cartridge e-label, or the e-label is missing	HP print cartridge.
	from the print cartridge.

11.XX - Internal clock error To continue	The device real time clock has experienced	Whenever the device is turned off and then
touch OK	an error.	turned on again, set the time and date at the
		control panel. See Time/Scheduling menu
		on page 26.
		If the error persists, you might need to replace
		the formatter.

13.XX.YY - Jam in Tray 1	Media is jammed in tray 1.	Remove the jammed media from tray 1.
		Follow the instructions in the onscreen dialog
		box, or see Clear jams from the input-tray
		areas on page 168.

13.XX.YY - Jam in Tray X Clear jam then	Media is jammed in the specified tray.	Follow the instructions in the onscreen dialog
touch OK		box, or see Clear jams from the input-tray
		areas on page 168.

13.XX.YY - Jam inside duplexer	Media is jammed in the duplexer.	Follow the instructions in the onscreen dialog
		box, or see Clear jams from the duplexer
		on page 172.

13.XX.YY - Jam inside front door Remove	Media is jammed in print-cartridge area	Follow the instructions in the onscreen dialog
print cartridge		box, or see Clear jams on page 166.

13.XX.YY - Jam inside rear bin	Media is jammed in the output bin.	Open the rear output bin and gently remove
		the jammed media. Follow the instructions in
		the onscreen dialog box, or see Clear jams
		from the output-bin areas on page 170.

13.XX.YY - Paper wrapped around fuser	A jam has occurred because paper has	Follow the instructions in the onscreen dialog
	wrapped around the fuser.	box.

20 Insufficient memory To continue touch	The device received more data than can fit in	Touch OK to print the transferred data (some
OK	the available memory. You might have tried	data might be lost), and then simplify the print
	to transfer too many macros, soft fonts, or	job or install additional memory.
	complex graphics.

21 Page too complex To continue touch	The page formatting process was not fast	Touch OK to print the transferred data. (Some
OK	enough for the device.	data might be lost.) If this message appears
		often, simplify the print job.

22 EIO <X> buffer overflow To continue	Too much data was sent to the EIO card in	Touch OK to print the transferred data. (Some
touch OK	the specified slot (X). An incorrect	data might be lost.)
	communications protocol might be in use.	Check the host configuration. If this message
		Check the host configuration. If this message
		persists, contact an HP-authorized service or
		support provider. (See the HP support flyer,

154 Chapter 11 Problem solving

ENWW

Image 166

HP M3027/M3035 manual 1Control-panel messages, Control panel message Description Recommended action

Contents

HP LaserJet M3027/M3035 MFP Page HP LaserJet M3027/M3035 Multifunction Copyright and License Trademark Credits Table of contents Input/output I/O configuration Media and trays Device features Print Copy Scan and send e-mail Fax Problem solvingManage and maintain the device 175 Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 243 Appendix E Working with memory and print server cards245 Device basics Device comparison Features comparisonFeature Description HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 Environmental features Storage featuresAccessories Accessibility Device parts WalkaroundInterface ports see Interface ports on Interface ports Supported operating systems Full software installation Printer driver onlyDevice software Supported printer drivers Automatic Configuration Priority for print settingsUniversal printer drivers Driver Autoconfiguration HP Driver Preconfiguration Enww Software for Macintosh computers Open the printer driversTo change the device Remove software from Macintosh operating systems HP Web JetadminUtilities Embedded Web server Other components and utilities Supported operating systems Supported browsers Enww Control panel Data light Use the control panelControl-panel layout Ready light Home screen Control-panel help system Buttons on the touchscreenControl-panel help system on Use the Administration menu Navigate the Administration menu 1Information menu Information menuMenu item Sub-menu item Values Description 2Default Options for Originals menu Default Job Options menuDefault Options for Originals Menu item Values Description Background Cleanup Image adjustment3Image Adjustment menu Darkness Default Copy Options 4Default Copy Options menu 5Fax Send menu Default Fax Options6Fax Receive menu Document File Type Choose the file format for the e-mail Default E-mail OptionsTiff Post Scanned files Default Send to Folder Options Sided Single-sided or double-sided by default Default Print Options7Default Print Options menu Copies Per Job Type a value Time/Scheduling menu 8Time/Scheduling menu Enww 9Management menu Mode after the delay that is specified in the TimeManagement menu Scheduling menu 10Networking and I/O Initial Setup menuNetworking and I/O 11Jetdirect menus IPV6 Settings Enable Manual SettingsDefault IP Dhcp Release DHCPV6 Policy Manual Settings Use the Manual Settings menu toAddress Proxy Server Diagnostics Embedded Test AppleTalk EnableReset Security Security Secure Web Data Path Test Snmp TestSelect All Tests Execution Time H Packets Received Ping ResultsPackets Sent Percent Lost Link Speed Print Protocols Fax Setup 12Fax Setup menu Mode Disabled Fax Send Settings Fax Dial VolumeError Correction Jbig Compression Disabled Dialing Prefix Fax Receive Settings Rings To AnswerRinger Volume Off Billing Codes 13E-mail Setup menu Mail SetupSend Setup menu 14Send Setup menu Device Behavior menu 15Device Behavior menu Copy Interrupt Enabled Behavior DisabledAuto Print Interrupt Enabled Letterhead Mode Yes General Print Override A4/Letter Font Source Orientation Portrait defaultForm Length Font Number Print Quality menu 16Print Quality menu Process Cleaning Process button Small Paper ModeCalibration/Cleaning Create Cleaning Slow Troubleshooting menu 17Troubleshooting menu Enww Resets menu Service menu Enww Input/output I/O configuration USB configuration Configure TCP/IPv4 parameters Network configurationSet an IP address Set the default gateway Set the subnet mask Disable network protocols optional Configure TCP/IPv6 parametersDisable IPX/SPX Disable DLC/LLC Disable AppleTalkHP Jetdirect EIO print servers Media and trays Paper to avoid General guidelines for mediaPaper that can damage the device General media specifications Category Specifications Envelopes Media considerationsEnvelopes with double side seams Labels Transparencies Card stock construction Card stock and heavy mediaLetterhead and preprinted forms Card stock guidelines Select the correct fuser mode Media type Fuser mode setting Enww Supported media sizes Media size Dimensions Weight and thicknessSelect print media 1Supported media sizes 3Tray 1 media types Type DimensionsSupported media types 4Tray 2 and tray 3 media types Printing and paper-storage environment Load media on the scanner glass Load mediaLoad the automatic document feeder ADF Load tray 1 multipurpose tray Setting Explanation Customize tray 1 operation Load tray 2 and optional tray Media type Maximum amount That can be loaded Load special mediaTray To the front Setting Description Control print jobs Select output bins Print to the top output bin Print to the rear output bin Device features Use the convenience stapler Staple media Load staples Enww Use the proof and hold feature Use job storage featuresGain access to the job storage features Create a proof and hold job Delete a proof and hold job Use the private job featurePrint the remaining copies of a proof and hold job Create a private job Create a QuickCopy job Use the QuickCopy featureDelete a private job Print additional copies of a QuickCopy job Delete a QuickCopy job Use the stored job featureCreate a stored copy job Print a stored job Create a stored print jobDelete a stored job Enww Print Create a quick set Use features in the Windows printer driverCreate and use quick sets Use quick sets Set a custom paper size from the printer driver Use watermarksResize documents Reduce or enlarge a document Print a blank first Use different paper and printing coversPrint multiple pages on one sheet of paper Print on both sides of the paper Print on both sides manually Use automatic duplex printingLayout options for printing on both sides Use the Services tab Create a preset Use features in the Macintosh printer driverCreate and use presets Use presets Printing on both sides of the paper Use automatic duplex printing Print on both sides manually Stop the current print job from the control panel Cancel a print jobStop the current print job from the software program Print Copy Use the Copy screen Copy screen Set the default copy options Copy from the scanner glass Basic copy instructionsCopy from the document feeder Adjust the copy settings Option name Description Copy two-sided documents automatically duplex models only Copy two-sided documentsCopying two-sided documents manually Make two-sided copies from one-sided documents Make one-sided copies from two-sided documents Copy mixed-size originals Change the copy-collation setting Copy a photo Copy photos and booksCopy a book Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Scan and send e-mail Configure the Smtp gateway address Configure e-mail settingsConfigure e-mail server settings Supported protocols Find the Smtp gateway from the device control panel Test the Smtp settingsFind gateways Find the Smtp gateway from an e-mail program Use the Send E-mail screen Send documents Perform basic e-mail functionsLoad documents Send a document Use the auto-complete function Create a recipient list Use the address bookUse the local address book Add e-mail addresses to the local address book Delete e-mail addresses from the local address book Original Sides Change e-mail settings for the current jobButton Description Optimize Text Scan to a folder Scan to a workflow destination Fax Analog faxing Configure and use the fax featuresConnect the fax to a telephone line Digital fax Fax Manage and maintain the device Description How to print Use information pages Fax reports Font lists Configure e-mail alerts Software Information location HP Easy Printer Care software sections Use the HP Easy Printer Care softwareOpen the HP Easy Printer Care software SectionOptions Alert Settings window Overview tab Open the embedded Web server by using a network connection Use the embedded Web server Embedded Web server sections Tab or section Options Networking tab Digital Sending tabOther links Use HP Web Jetadmin software Open the HP Printer Utility HP Printer Utility featuresUse the HP Printer Utility for Macintosh Open the HP Printer Utility in Mac OS X Additional Settings Bonjour SettingsMail Alerts Supplies life Approximate print-cartridge replacement intervalsManage supplies Manage the print cartridge Print-cartridge authentication HP fraud hotline and Web site Replace supplies and parts Supply replacement guidelinesChange the print cartridge Enww Enww Clean the exterior Clean the deviceClean the scanner glass Clean the scanner lid backing Clean the ADF Enww Clean the paper path Touch Troubleshooting Calibrate the scanner Problem solving Problem-solving checklist Factors that affect performance Is the power on? Problem-solving flowchartStep Verification step Possible problems Solutions Number Does Ready appear on Does the device copy? See Solve fax problems on Fax problems on Device does not pull paper from tray Cause Solution Solve general device problemsDevice selects media from the wrong tray CauseSolution Paper curls when it exits the device Cause Solution Print job prints on both sides of the paper Cause Solution Print job is extremely slow Cause SolutionPages print, but are totally blank Cause Solution Media on Message and see Control-panel messages on Control-panel message types Message type Description Status messages 1Control-panel messages Control-panel messagesControl panel message Description Recommended action Continue touch OK Error To continue touch OKEmbedded I/O buffer overflow To USB I/O buffer overflow To continue 55.XX.YY DC Controller Error To Xxxxx Error To continue turn offFuser Error To continue turn off Then on Error To continue turn off then on No System To continue turn off then 8X.YYYY EIO Error To continue turn off Storage error settings changed To continue touch OKXxxx Error To continue turn off then Permanent storage full Authentication Required To Use This Access denied menus lockedCustom Authentication Required Feature HP digital sending delivery error Error executing Digital Send job. JobFront side optical system error Install black cartridge Please turn device off and install hard Password or name is incorrect. PleaseEnter correct login Power off Scan failure Press Start to rescan Unable to store job User name or password is incorrectUnable to send job Please re-enter Common causes of jams Device is jammed.1 Cause SolutionSee Load media on Jam locations Jam recovery Turn off jam recovery Clear jams Clear jams from the ADF Clear jams Clear jams from the input-tray areas Clear jams from the print-cartridge area Clear jams from the output-bin areas Enww Clear jams from the duplexer Solve repeated jams Clean the device. See Clean the device on Clear stapler jams Enww Enww Print-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with media Print-quality problems associated with jams AaBbCc See Dropouts See Lines See Gray background See Toner smear Light print entire Light print partialSee Random image Repetition on Dropouts SpecksLines Gray background Toner smear Repeating defects Loose tonerRepeating image Misformed characters Skew Curl or wave Wrinkles or creases Tire tracks Vertical white linesWhite spots on black Scattered lines Blurred print Random image repetition Solve network printing problems HP Jetdirect Print Server Image problems Solve copy problemsPrevent copy problems Problem Cause Solution Glass. See Clean the device Media-handling problemsChange the print cartridge on Quality menu on Print Quality submenu, touch SetSee Calibrate the scanner Problem Cause Performance problems Faxes quit during sending Cause Solution Solve fax problemsSolve sending problems Outgoing fax calls keep dialing Cause Solution Solve receiving problems Faxes are not printing at the device Cause Solution Validate the Smtp gateway address Solve e-mail problemsValidate the Ldap gateway address Solve common Windows problems Solve common Macintosh problems Library/Printers/PPDs/Contents/Resources Solve common Macintosh problems Software troubleshooting Solve Linux problemsHardware troubleshooting Legal page prints with clipped margins Cause Solution Solve PostScript problemsGeneral problems PS error page prints Cause Solution Enww Supplies and accessories Order supplies, accessories, and parts Print cartridge Paper-handling accessoriesPart numbers Memory Stapler accessories Print media HP Printing paper 922296U/Asia-Pacific countries/regions Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP Easy Printer Care software HP support and information for Macintosh computers Next-day on-site service HP maintenance agreementsOn-site service agreements Weekly volume on-site service Extended warranty Enww Specifications Table C-1Printer dimensions Physical specificationsElectrical specifications Table C-3Power requirements Operating environment Table C-5Sound power and pressure level1,2Acoustic emissions Table C-6Necessary conditions Enww Regulatory information FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico HP LaserJet M3027/M3035 device Material Safety Data Sheet Msds For more information Telecom statement Declaration of conformity Declaration of Conformity Laser safety Safety statementsCanadian DOC regulations EMI statement Taiwan Laser statement for Finland Luokan 1 laserlaite Working with memory and print server cards Overview Install memory Install device memory Enww Enww Enww Verify that Dimm is installed correctly Check Dimm installationSave resources permanent resources Enable memory for Windows On the Device Settings tab, click More Install an HP Jetdirect print server card Use HP Jetdirect print server cards Remove an HP Jetdirect print server card Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics Index Enww Enww Enww Enww Msds Enww Enww Enww Enww Msds Enww Page CC476-90901* *CC476-90901