Table 11-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

device was set to stop printing when a supply

To order a new print cartridge, see Order

 

needs to be ordered.

supplies, accessories, and parts

 

 

on page 206.

 

 

 

Output bin <X> full

The specified output bin is full, and printing

Empty the bin to continue printing.

 

cannot continue.

 

 

 

 

Password or name is incorrect. Please

The user name or password was typed

Retype the user name and password.

enter correct login.

incorrectly.

 

 

 

 

PIN is incorrect. Please enter a 4-digit PIN.

The PIN format is incorrect.

Type the 4-digit PIN.

 

 

 

PIN is incorrect. Please re-enter PIN.

The PIN was typed incorrectly.

Retype the PIN.

 

 

 

Please turn device off and install hard

The requested job requires a hard disk, but

Turn the device off and install a hard disk.

disk.

the device does not have a hard disk

 

 

installed.

 

 

 

 

Replace black cartridge

The print cartridge is out of toner.

Replace the print cartridge. (See Change the

 

NOTE: Depending on how the device is

print cartridge on page 137.)

 

 

 

configured, this message might appear when

 

 

it is time to order a new print cartridge. In this

 

 

case, the message indicates that you can

 

 

touch OK to continue printing.

 

 

 

 

Sanitizing disk <X>% complete Do not

The hard disk is being cleaned.

Contact the network administrator.

power off

 

 

 

 

 

Scan failure Press Start to rescan

The scan was unsuccessful and the

If necessary, reposition the document to

 

document needs to be rescanned.

rescan it, and then press Start.

 

 

 

SMTP gateway not responding

The SMTP gateway has exceeded a time out

Verify the e-mail server address. See Solve

 

value.

e-mail problems on page 198. Contact the

 

 

network administrator.

 

 

 

The digital sending service at <IP

The device cannot communicate with the

Verify the IP address. Contact the network

Address> does not service this MFP.

specified IP address.

administrator.

Contact administrator.

 

 

 

 

 

The digital sending service must be

The digital sending service is not supported

Check the firmware version. Contact the

upgraded to support this version of the

by the device firmware version that is

network administrator.

MFP firmware. Contact administrator.

currently installed.

 

 

 

 

The folder you have entered is not a valid

The folder name was entered incorrectly, or

Re-enter the folder name correctly, or add the

folder.

the folder does not exist.

folder.

 

 

 

Tray XX Open or Empty

The tray indicated is either open or empty.

Load or close the tray. Printing can continue

 

 

from another tray.

 

 

 

Unable to connect

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to copy

The device was unable to copy the document.

To temporarily hide this message in order to

 

If this message persists, contact an HP-

fax or send to e-mail, touch Hide.

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

 

Unable to send

A network connection is not detected.

Verify the network connection. Contact the

 

 

network administrator.

 

 

 

Unable to send fax. Please check fax

The device is unable to send a fax job.

Contact the network administrator.

configuration.

 

 

 

 

 

ENWW

Control-panel messages 161