HP M3027/M3035 manual Does the device copy?

Step	Verification step	Possible problems	Solutions
number
4	Does the device copy?	Poor copy quality from the ADF.	1.	If the print quality from the internal tests
				and the copy from the flatbed were
				acceptable, clean the ADF scanning
				strip. See Clean the scanner glass
				on page 140.
			2.	If the ADF is damaged, contact
				HP Customer Care. See HP Customer
				Care on page 214 or the support flyer
				that came in the device box.
		Media does not move smoothly through the	1.	Make sure that the media
		ADF path.		HP specifications. See Media
				considerations on page 58.
			2.	Clean the ADF roller and separation
				pad. See Clean the ADF
				on page 141 .
			3.	If the problem persists, replace the
				ADF roller. Contact HP Customer
				Care. See HP Customer Care
				on page 214 or the support flyer that
				came in the device box..
			4.	If the problem persists, replace the
				ADF. Contact HP Customer Care. See
				HP Customer Care on page 214 or the
				support flyer that came in the device
				box.
		Poor copy quality from the flatbed.	1.	If the print quality from the internal tests
				and the copy from the ADF were
				acceptable, clean the flatbed glass.
				See Clean the scanner glass
				on page 140.
			2.	If, after performing the maintenance,
				the problem persists, see Solve copy
				problems on page 190.

If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box.

148 Chapter 11 Problem solving ENWW