Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

 

 

4

Does the device copy?

Poor copy quality from the ADF.

1.

If the print quality from the internal tests

 

 

 

 

and the copy from the flatbed were

 

 

 

 

acceptable, clean the ADF scanning

 

 

 

 

strip. See Clean the scanner glass

 

 

 

 

on page 140.

 

 

 

2.

If the ADF is damaged, contact

 

 

 

 

HP Customer Care. See HP Customer

 

 

 

 

Care on page 214 or the support flyer

 

 

 

 

that came in the device box.

 

 

 

 

 

 

 

Media does not move smoothly through the

1.

Make sure that the media

 

 

ADF path.

 

HP specifications. See Media

 

 

 

 

considerations on page 58.

 

 

 

2.

Clean the ADF roller and separation

 

 

 

 

pad. See Clean the ADF

 

 

 

 

on page 141 .

 

 

 

3.

If the problem persists, replace the

 

 

 

 

ADF roller. Contact HP Customer

 

 

 

 

Care. See HP Customer Care

 

 

 

 

on page 214 or the support flyer that

 

 

 

 

came in the device box..

 

 

 

4.

If the problem persists, replace the

 

 

 

 

ADF. Contact HP Customer Care. See

 

 

 

 

HP Customer Care on page 214 or the

 

 

 

 

support flyer that came in the device

 

 

 

 

box.

 

 

 

 

 

 

 

Poor copy quality from the flatbed.

1.

If the print quality from the internal tests

 

 

 

 

and the copy from the ADF were

 

 

 

 

acceptable, clean the flatbed glass.

 

 

 

 

See Clean the scanner glass

 

 

 

 

on page 140.

 

 

 

2.

If, after performing the maintenance,

 

 

 

 

the problem persists, see Solve copy

 

 

 

 

problems on page 190.

If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box.

148 Chapter 11 Problem solving

ENWW