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M3027/M3035
manual
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Models:
M3027/M3035
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Troubleshooting
Specs
Install
Problem-solving flowchart
Default Job Options menu
TCF T.30 Delay
Symbols/Numerics
Login
HP Web Jetadmin
Warranty
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Image 268
256 Index
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Page 269
Contents
HP LaserJet M3027/M3035 MFP
Page
HP LaserJet M3027/M3035 Multifunction
Copyright and License
Trademark Credits
Table of contents
Input/output I/O configuration
Media and trays
Device features
Print
Copy
Scan and send e-mail
Fax
Problem solving
Manage and maintain the device
175
Appendix a Supplies and accessories
Appendix B Service and support
Appendix C Specifications
Appendix D Regulatory information
243
Appendix E Working with memory and print server cards
245
Device basics
Features comparison
Feature Description
Device comparison
HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035
Storage features
Accessories
Environmental features
Accessibility
Device parts
Walkaround
Interface ports see Interface ports on
Interface ports
Full software installation Printer driver only
Device software
Supported operating systems
Supported printer drivers
Priority for print settings
Universal printer drivers Driver Autoconfiguration
Automatic Configuration
HP Driver Preconfiguration
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Software for Macintosh computers
Open the printer drivers
To change the device
HP Web Jetadmin
Utilities
Remove software from Macintosh operating systems
Embedded Web server
Other components and utilities
Supported operating systems Supported browsers
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Control panel
Use the control panel
Control-panel layout
Data light
Ready light
Home screen
Control-panel help system
Buttons on the touchscreen
Control-panel help system on
Use the Administration menu
Navigate the Administration menu
1Information menu
Information menu
Menu item Sub-menu item Values Description
Default Job Options menu
Default Options for Originals
2Default Options for Originals menu
Menu item Values Description
Image adjustment
3Image Adjustment menu
Background Cleanup
Darkness
Default Copy Options
4Default Copy Options menu
5Fax Send menu
Default Fax Options
6Fax Receive menu
Document File Type Choose the file format for the e-mail
Default E-mail Options
Tiff Post Scanned files
Default Send to Folder Options
Default Print Options
7Default Print Options menu
Sided Single-sided or double-sided by default
Copies Per Job Type a value
Time/Scheduling menu
8Time/Scheduling menu
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Mode after the delay that is specified in the Time
Management menu
9Management menu
Scheduling menu
Initial Setup menu
Networking and I/O
10Networking and I/O
11Jetdirect menus
Manual Settings
Default IP
IPV6 Settings Enable
Dhcp Release
Manual Settings Use the Manual Settings menu to
Address
DHCPV6 Policy
Proxy Server
AppleTalk Enable
Reset Security
Diagnostics Embedded Test
Security Secure Web
Snmp Test
Select All Tests
Data Path Test
Execution Time H
Ping Results
Packets Sent
Packets Received
Percent Lost
Link Speed
Print Protocols
Fax Setup
12Fax Setup menu
Fax Send Settings Fax Dial Volume
Error Correction
Mode Disabled
Jbig Compression Disabled
Fax Receive Settings Rings To Answer
Ringer Volume Off
Dialing Prefix
Billing Codes
Mail Setup
Send Setup menu
13E-mail Setup menu
14Send Setup menu
Device Behavior menu
15Device Behavior menu
Behavior Disabled
Auto Print Interrupt Enabled
Copy Interrupt Enabled
Letterhead Mode Yes General Print Override A4/Letter
Orientation Portrait default
Form Length
Font Source
Font Number
Print Quality menu
16Print Quality menu
Small Paper Mode
Calibration/Cleaning Create Cleaning
Process Cleaning Process button
Slow
Troubleshooting menu
17Troubleshooting menu
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Resets menu
Service menu
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Input/output I/O configuration
USB configuration
Configure TCP/IPv4 parameters
Network configuration
Set an IP address
Set the default gateway
Set the subnet mask
Disable network protocols optional
Configure TCP/IPv6 parameters
Disable IPX/SPX
Disable DLC/LLC
Disable AppleTalk
HP Jetdirect EIO print servers
Media and trays
Paper to avoid
General guidelines for media
Paper that can damage the device
General media specifications
Category Specifications
Envelopes
Media considerations
Envelopes with double side seams
Labels
Transparencies
Card stock and heavy media
Letterhead and preprinted forms
Card stock construction
Card stock guidelines
Select the correct fuser mode
Media type Fuser mode setting
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Media size Dimensions Weight and thickness
Select print media
Supported media sizes
1Supported media sizes
Type Dimensions
Supported media types
3Tray 1 media types
4Tray 2 and tray 3 media types
Printing and paper-storage environment
Load media on the scanner glass
Load media
Load the automatic document feeder ADF
Load tray 1 multipurpose tray
Setting Explanation
Customize tray 1 operation
Load tray 2 and optional tray
Media type Maximum amount That can be loaded
Load special media
Tray
To the front
Setting Description
Control print jobs
Select output bins
Print to the top output bin
Print to the rear output bin
Device features
Use the convenience stapler
Staple media
Load staples
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Use job storage features
Gain access to the job storage features
Use the proof and hold feature
Create a proof and hold job
Use the private job feature
Print the remaining copies of a proof and hold job
Delete a proof and hold job
Create a private job
Use the QuickCopy feature
Delete a private job
Create a QuickCopy job
Print additional copies of a QuickCopy job
Delete a QuickCopy job
Use the stored job feature
Create a stored copy job
Print a stored job
Create a stored print job
Delete a stored job
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Print
Use features in the Windows printer driver
Create and use quick sets
Create a quick set
Use quick sets
Use watermarks
Resize documents
Set a custom paper size from the printer driver
Reduce or enlarge a document
Print a blank first
Use different paper and printing covers
Print multiple pages on one sheet of paper
Print on both sides of the paper
Print on both sides manually
Use automatic duplex printing
Layout options for printing on both sides
Use the Services tab
Use features in the Macintosh printer driver
Create and use presets
Create a preset
Use presets
Printing on both sides of the paper
Use automatic duplex printing
Print on both sides manually
Stop the current print job from the control panel
Cancel a print job
Stop the current print job from the software program
Print
Copy
Use the Copy screen
Copy screen
Set the default copy options
Copy from the scanner glass
Basic copy instructions
Copy from the document feeder
Adjust the copy settings
Option name Description
Copy two-sided documents
Copying two-sided documents manually
Copy two-sided documents automatically duplex models only
Make two-sided copies from one-sided documents
Make one-sided copies from two-sided documents
Copy mixed-size originals
Change the copy-collation setting
Copy a photo
Copy photos and books
Copy a book
Combine copy jobs by using Job Build
Touch Job Build On
Cancel a copy job
Scan and send e-mail
Configure e-mail settings
Configure e-mail server settings
Configure the Smtp gateway address
Supported protocols
Test the Smtp settings
Find gateways
Find the Smtp gateway from the device control panel
Find the Smtp gateway from an e-mail program
Use the Send E-mail screen
Perform basic e-mail functions
Load documents
Send documents
Send a document
Use the auto-complete function
Create a recipient list
Use the address book
Use the local address book
Add e-mail addresses to the local address book
Delete e-mail addresses from the local address book
Change e-mail settings for the current job
Button Description
Original Sides
Optimize Text
Scan to a folder
Scan to a workflow destination
Fax
Analog faxing
Configure and use the fax features
Connect the fax to a telephone line
Digital fax
Fax
Manage and maintain the device
Description How to print
Use information pages
Fax reports
Font lists
Configure e-mail alerts
Software Information location
Use the HP Easy Printer Care software
Open the HP Easy Printer Care software
HP Easy Printer Care software sections
SectionOptions
Alert Settings window
Overview tab
Open the embedded Web server by using a network connection
Use the embedded Web server
Embedded Web server sections
Tab or section Options
Networking tab
Digital Sending tab
Other links
Use HP Web Jetadmin software
HP Printer Utility features
Use the HP Printer Utility for Macintosh
Open the HP Printer Utility
Open the HP Printer Utility in Mac OS X
Additional Settings
Bonjour Settings
Mail Alerts
Approximate print-cartridge replacement intervals
Manage supplies
Supplies life
Manage the print cartridge
Print-cartridge authentication
HP fraud hotline and Web site
Replace supplies and parts
Supply replacement guidelines
Change the print cartridge
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Clean the exterior
Clean the device
Clean the scanner glass
Clean the scanner lid backing
Clean the ADF
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Clean the paper path
Touch Troubleshooting
Calibrate the scanner
Problem solving
Problem-solving checklist
Factors that affect performance
Problem-solving flowchart
Step Verification step Possible problems Solutions Number
Is the power on?
Does Ready appear on
Does the device copy?
See Solve fax problems on
Fax problems on
Solve general device problems
Device selects media from the wrong tray CauseSolution
Device does not pull paper from tray Cause Solution
Paper curls when it exits the device Cause Solution
Print job prints on both sides of the paper Cause Solution
Print job is extremely slow Cause Solution
Pages print, but are totally blank Cause Solution
Media on
Message and see Control-panel messages on
Control-panel message types
Message type Description Status messages
1Control-panel messages
Control-panel messages
Control panel message Description Recommended action
Error To continue touch OK
Embedded I/O buffer overflow To
Continue touch OK
USB I/O buffer overflow To continue
Xxxxx Error To continue turn off
Fuser Error To continue turn off
55.XX.YY DC Controller Error To
Then on
Error To continue turn off then on
No System To continue turn off then
Storage error settings changed To continue touch OK
Xxxx Error To continue turn off then
8X.YYYY EIO Error To continue turn off
Permanent storage full
Access denied menus locked
Custom Authentication Required
Authentication Required To Use This
Feature
Error executing Digital Send job. Job
Front side optical system error
HP digital sending delivery error
Install black cartridge
Password or name is incorrect. Please
Enter correct login
Please turn device off and install hard
Power off Scan failure Press Start to rescan
User name or password is incorrect
Unable to send job
Unable to store job
Please re-enter
Common causes of jams
Device is jammed.1 Cause Solution
See Load media on
Jam locations
Jam recovery
Turn off jam recovery
Clear jams
Clear jams from the ADF
Clear jams
Clear jams from the input-tray areas
Clear jams from the print-cartridge area
Clear jams from the output-bin areas
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Clear jams from the duplexer
Solve repeated jams
Clean the device. See Clean the device on
Clear stapler jams
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Solve print-quality problems
Print-quality problems associated with media
Print-quality problems associated with the environment
Print-quality problems associated with jams
AaBbCc
See Dropouts See Lines See Gray background See Toner smear
Light print entire
Light print partial
See Random image Repetition on
Dropouts
Specks
Lines
Gray background
Toner smear
Repeating defects
Loose toner
Repeating image
Misformed characters
Skew
Curl or wave
Wrinkles or creases
Tire tracks
Vertical white lines
White spots on black
Scattered lines
Blurred print
Random image repetition
Solve network printing problems
HP Jetdirect Print Server
Solve copy problems
Prevent copy problems
Image problems
Problem Cause Solution
Glass. See Clean the device
Media-handling problems
Change the print cartridge on
Quality menu on
Print Quality submenu, touch Set
See Calibrate the scanner
Problem Cause
Performance problems
Solve fax problems
Solve sending problems
Faxes quit during sending Cause Solution
Outgoing fax calls keep dialing Cause Solution
Solve receiving problems
Faxes are not printing at the device Cause Solution
Validate the Smtp gateway address
Solve e-mail problems
Validate the Ldap gateway address
Solve common Windows problems
Solve common Macintosh problems
Library/Printers/PPDs/Contents/Resources
Solve common Macintosh problems
Software troubleshooting
Solve Linux problems
Hardware troubleshooting
Solve PostScript problems
General problems
Legal page prints with clipped margins Cause Solution
PS error page prints Cause Solution
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Supplies and accessories
Order supplies, accessories, and parts
Paper-handling accessories
Part numbers
Print cartridge
Memory
Stapler accessories
Print media
HP Printing paper
922296U/Asia-Pacific countries/regions
Service and support
Hewlett-Packard limited warranty statement
Customer self repair warranty service
Print cartridge limited warranty statement
Print cartridge limited warranty statement
Online Services
HP service agreements
HP Customer Care
HP Easy Printer Care software
HP support and information for Macintosh computers
HP maintenance agreements
On-site service agreements
Next-day on-site service
Weekly volume on-site service
Extended warranty
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Specifications
Physical specifications
Electrical specifications
Table C-1Printer dimensions
Table C-3Power requirements
Table C-5Sound power and pressure level1,2
Acoustic emissions
Operating environment
Table C-6Necessary conditions
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Regulatory information
FCC regulations
Environmental product stewardship program
Return and recycling instructions
Paper
Material restrictions
United States and Puerto Rico
HP LaserJet M3027/M3035 device
Material Safety Data Sheet Msds For more information
Telecom statement
Declaration of conformity
Declaration of Conformity
Laser safety
Safety statements
Canadian DOC regulations
EMI statement Taiwan Laser statement for Finland
Luokan 1 laserlaite
Working with memory and print server cards
Overview
Install memory
Install device memory
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Verify that Dimm is installed correctly
Check Dimm installation
Save resources permanent resources
Enable memory for Windows
On the Device Settings tab, click More
Install an HP Jetdirect print server card
Use HP Jetdirect print server cards
Remove an HP Jetdirect print server card
Glossary
Bidirectional communication Two-way data transmission
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Symbols/Numerics
Index
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Msds
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Msds
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