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M3027/M3035
manual
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Models:
M3027/M3035
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Troubleshooting
Specification
Install
Problem-solving flowchart
Default Job Options menu
TCF T.30 Delay
Symbols/Numerics
Login
HP Web Jetadmin
Warranty
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222 Appendix C Specifications
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Contents
HP LaserJet M3027/M3035 MFP
Page
HP LaserJet M3027/M3035 Multifunction
Copyright and License
Trademark Credits
Table of contents
Input/output I/O configuration
Media and trays
Device features
Print
Copy
Scan and send e-mail
Problem solving
Fax
Manage and maintain the device
175
Appendix C Specifications
Appendix a Supplies and accessories
Appendix B Service and support
Appendix D Regulatory information
Appendix E Working with memory and print server cards
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245
Device basics
Device comparison
Features comparison
Feature Description
HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035
Environmental features
Storage features
Accessories
Accessibility
Walkaround
Device parts
Interface ports see Interface ports on
Interface ports
Supported operating systems
Full software installation Printer driver only
Device software
Supported printer drivers
Automatic Configuration
Priority for print settings
Universal printer drivers Driver Autoconfiguration
HP Driver Preconfiguration
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Open the printer drivers
Software for Macintosh computers
To change the device
Remove software from Macintosh operating systems
HP Web Jetadmin
Utilities
Embedded Web server
Other components and utilities
Supported operating systems Supported browsers
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Control panel
Data light
Use the control panel
Control-panel layout
Ready light
Home screen
Buttons on the touchscreen
Control-panel help system
Control-panel help system on
Use the Administration menu
Navigate the Administration menu
Information menu
1Information menu
Menu item Sub-menu item Values Description
2Default Options for Originals menu
Default Job Options menu
Default Options for Originals
Menu item Values Description
Background Cleanup
Image adjustment
3Image Adjustment menu
Darkness
Default Copy Options
4Default Copy Options menu
Default Fax Options
5Fax Send menu
6Fax Receive menu
Default E-mail Options
Document File Type Choose the file format for the e-mail
Tiff Post Scanned files
Default Send to Folder Options
Sided Single-sided or double-sided by default
Default Print Options
7Default Print Options menu
Copies Per Job Type a value
Time/Scheduling menu
8Time/Scheduling menu
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9Management menu
Mode after the delay that is specified in the Time
Management menu
Scheduling menu
10Networking and I/O
Initial Setup menu
Networking and I/O
11Jetdirect menus
IPV6 Settings Enable
Manual Settings
Default IP
Dhcp Release
DHCPV6 Policy
Manual Settings Use the Manual Settings menu to
Address
Proxy Server
Diagnostics Embedded Test
AppleTalk Enable
Reset Security
Security Secure Web
Data Path Test
Snmp Test
Select All Tests
Execution Time H
Packets Received
Ping Results
Packets Sent
Percent Lost
Link Speed
Print Protocols
Fax Setup
12Fax Setup menu
Mode Disabled
Fax Send Settings Fax Dial Volume
Error Correction
Jbig Compression Disabled
Dialing Prefix
Fax Receive Settings Rings To Answer
Ringer Volume Off
Billing Codes
13E-mail Setup menu
Mail Setup
Send Setup menu
14Send Setup menu
Device Behavior menu
15Device Behavior menu
Copy Interrupt Enabled
Behavior Disabled
Auto Print Interrupt Enabled
Letterhead Mode Yes General Print Override A4/Letter
Font Source
Orientation Portrait default
Form Length
Font Number
Print Quality menu
16Print Quality menu
Process Cleaning Process button
Small Paper Mode
Calibration/Cleaning Create Cleaning
Slow
Troubleshooting menu
17Troubleshooting menu
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Resets menu
Service menu
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Input/output I/O configuration
USB configuration
Network configuration
Configure TCP/IPv4 parameters
Set an IP address
Set the default gateway
Set the subnet mask
Configure TCP/IPv6 parameters
Disable network protocols optional
Disable IPX/SPX
Disable AppleTalk
Disable DLC/LLC
HP Jetdirect EIO print servers
Media and trays
General guidelines for media
Paper to avoid
Paper that can damage the device
General media specifications
Category Specifications
Media considerations
Envelopes
Envelopes with double side seams
Labels
Transparencies
Card stock construction
Card stock and heavy media
Letterhead and preprinted forms
Card stock guidelines
Select the correct fuser mode
Media type Fuser mode setting
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Supported media sizes
Media size Dimensions Weight and thickness
Select print media
1Supported media sizes
3Tray 1 media types
Type Dimensions
Supported media types
4Tray 2 and tray 3 media types
Printing and paper-storage environment
Load media
Load media on the scanner glass
Load the automatic document feeder ADF
Load tray 1 multipurpose tray
Setting Explanation
Customize tray 1 operation
Load tray 2 and optional tray
Load special media
Media type Maximum amount That can be loaded
Tray
To the front
Setting Description
Control print jobs
Select output bins
Print to the top output bin
Print to the rear output bin
Device features
Use the convenience stapler
Staple media
Load staples
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Use the proof and hold feature
Use job storage features
Gain access to the job storage features
Create a proof and hold job
Delete a proof and hold job
Use the private job feature
Print the remaining copies of a proof and hold job
Create a private job
Create a QuickCopy job
Use the QuickCopy feature
Delete a private job
Print additional copies of a QuickCopy job
Use the stored job feature
Delete a QuickCopy job
Create a stored copy job
Create a stored print job
Print a stored job
Delete a stored job
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Print
Create a quick set
Use features in the Windows printer driver
Create and use quick sets
Use quick sets
Set a custom paper size from the printer driver
Use watermarks
Resize documents
Reduce or enlarge a document
Use different paper and printing covers
Print a blank first
Print multiple pages on one sheet of paper
Print on both sides of the paper
Use automatic duplex printing
Print on both sides manually
Layout options for printing on both sides
Use the Services tab
Create a preset
Use features in the Macintosh printer driver
Create and use presets
Use presets
Printing on both sides of the paper
Use automatic duplex printing
Print on both sides manually
Cancel a print job
Stop the current print job from the control panel
Stop the current print job from the software program
Print
Copy
Use the Copy screen
Copy screen
Set the default copy options
Basic copy instructions
Copy from the scanner glass
Copy from the document feeder
Adjust the copy settings
Option name Description
Copy two-sided documents automatically duplex models only
Copy two-sided documents
Copying two-sided documents manually
Make two-sided copies from one-sided documents
Make one-sided copies from two-sided documents
Copy mixed-size originals
Change the copy-collation setting
Copy photos and books
Copy a photo
Copy a book
Combine copy jobs by using Job Build
Touch Job Build On
Cancel a copy job
Scan and send e-mail
Configure the Smtp gateway address
Configure e-mail settings
Configure e-mail server settings
Supported protocols
Find the Smtp gateway from the device control panel
Test the Smtp settings
Find gateways
Find the Smtp gateway from an e-mail program
Use the Send E-mail screen
Send documents
Perform basic e-mail functions
Load documents
Send a document
Use the auto-complete function
Use the address book
Create a recipient list
Use the local address book
Add e-mail addresses to the local address book
Delete e-mail addresses from the local address book
Original Sides
Change e-mail settings for the current job
Button Description
Optimize Text
Scan to a folder
Scan to a workflow destination
Fax
Configure and use the fax features
Analog faxing
Connect the fax to a telephone line
Digital fax
Fax
Manage and maintain the device
Description How to print
Use information pages
Fax reports
Font lists
Configure e-mail alerts
Software Information location
HP Easy Printer Care software sections
Use the HP Easy Printer Care software
Open the HP Easy Printer Care software
SectionOptions
Alert Settings window
Overview tab
Open the embedded Web server by using a network connection
Use the embedded Web server
Embedded Web server sections
Tab or section Options
Digital Sending tab
Networking tab
Other links
Use HP Web Jetadmin software
Open the HP Printer Utility
HP Printer Utility features
Use the HP Printer Utility for Macintosh
Open the HP Printer Utility in Mac OS X
Bonjour Settings
Additional Settings
Mail Alerts
Supplies life
Approximate print-cartridge replacement intervals
Manage supplies
Manage the print cartridge
Print-cartridge authentication
HP fraud hotline and Web site
Supply replacement guidelines
Replace supplies and parts
Change the print cartridge
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Clean the device
Clean the exterior
Clean the scanner glass
Clean the scanner lid backing
Clean the ADF
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Clean the paper path
Touch Troubleshooting
Calibrate the scanner
Problem solving
Problem-solving checklist
Factors that affect performance
Is the power on?
Problem-solving flowchart
Step Verification step Possible problems Solutions Number
Does Ready appear on
Does the device copy?
See Solve fax problems on
Fax problems on
Device does not pull paper from tray Cause Solution
Solve general device problems
Device selects media from the wrong tray CauseSolution
Paper curls when it exits the device Cause Solution
Print job is extremely slow Cause Solution
Print job prints on both sides of the paper Cause Solution
Pages print, but are totally blank Cause Solution
Media on
Message and see Control-panel messages on
Control-panel message types
Message type Description Status messages
Control-panel messages
1Control-panel messages
Control panel message Description Recommended action
Continue touch OK
Error To continue touch OK
Embedded I/O buffer overflow To
USB I/O buffer overflow To continue
55.XX.YY DC Controller Error To
Xxxxx Error To continue turn off
Fuser Error To continue turn off
Then on
Error To continue turn off then on
No System To continue turn off then
8X.YYYY EIO Error To continue turn off
Storage error settings changed To continue touch OK
Xxxx Error To continue turn off then
Permanent storage full
Authentication Required To Use This
Access denied menus locked
Custom Authentication Required
Feature
HP digital sending delivery error
Error executing Digital Send job. Job
Front side optical system error
Install black cartridge
Please turn device off and install hard
Password or name is incorrect. Please
Enter correct login
Power off Scan failure Press Start to rescan
Unable to store job
User name or password is incorrect
Unable to send job
Please re-enter
Device is jammed.1 Cause Solution
Common causes of jams
See Load media on
Jam locations
Jam recovery
Turn off jam recovery
Clear jams
Clear jams from the ADF
Clear jams
Clear jams from the input-tray areas
Clear jams from the print-cartridge area
Clear jams from the output-bin areas
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Clear jams from the duplexer
Solve repeated jams
Clean the device. See Clean the device on
Clear stapler jams
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Print-quality problems associated with the environment
Solve print-quality problems
Print-quality problems associated with media
Print-quality problems associated with jams
AaBbCc
See Dropouts See Lines See Gray background See Toner smear
Light print partial
Light print entire
See Random image Repetition on
Specks
Dropouts
Lines
Gray background
Toner smear
Loose toner
Repeating defects
Repeating image
Misformed characters
Skew
Curl or wave
Wrinkles or creases
Vertical white lines
Tire tracks
White spots on black
Scattered lines
Blurred print
Random image repetition
Solve network printing problems
HP Jetdirect Print Server
Image problems
Solve copy problems
Prevent copy problems
Problem Cause Solution
Media-handling problems
Glass. See Clean the device
Change the print cartridge on
Print Quality submenu, touch Set
Quality menu on
See Calibrate the scanner
Problem Cause
Performance problems
Faxes quit during sending Cause Solution
Solve fax problems
Solve sending problems
Outgoing fax calls keep dialing Cause Solution
Solve receiving problems
Faxes are not printing at the device Cause Solution
Solve e-mail problems
Validate the Smtp gateway address
Validate the Ldap gateway address
Solve common Windows problems
Solve common Macintosh problems
Library/Printers/PPDs/Contents/Resources
Solve common Macintosh problems
Solve Linux problems
Software troubleshooting
Hardware troubleshooting
Legal page prints with clipped margins Cause Solution
Solve PostScript problems
General problems
PS error page prints Cause Solution
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Supplies and accessories
Order supplies, accessories, and parts
Print cartridge
Paper-handling accessories
Part numbers
Memory
Stapler accessories
Print media
HP Printing paper
922296U/Asia-Pacific countries/regions
Service and support
Hewlett-Packard limited warranty statement
Customer self repair warranty service
Print cartridge limited warranty statement
Print cartridge limited warranty statement
HP Customer Care
Online Services
HP service agreements
HP Easy Printer Care software
HP support and information for Macintosh computers
Next-day on-site service
HP maintenance agreements
On-site service agreements
Weekly volume on-site service
Extended warranty
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Specifications
Table C-1Printer dimensions
Physical specifications
Electrical specifications
Table C-3Power requirements
Operating environment
Table C-5Sound power and pressure level1,2
Acoustic emissions
Table C-6Necessary conditions
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Regulatory information
FCC regulations
Environmental product stewardship program
Material restrictions
Return and recycling instructions
Paper
United States and Puerto Rico
HP LaserJet M3027/M3035 device
Material Safety Data Sheet Msds For more information
Telecom statement
Declaration of conformity
Declaration of Conformity
Safety statements
Laser safety
Canadian DOC regulations
EMI statement Taiwan Laser statement for Finland
Luokan 1 laserlaite
Working with memory and print server cards
Overview
Install memory
Install device memory
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Check Dimm installation
Verify that Dimm is installed correctly
Save resources permanent resources
Enable memory for Windows
On the Device Settings tab, click More
Install an HP Jetdirect print server card
Use HP Jetdirect print server cards
Remove an HP Jetdirect print server card
Glossary
Bidirectional communication Two-way data transmission
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Symbols/Numerics
Index
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Msds
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Msds
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Page
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