Problem solving | HP M3027/M3035 specification

11 Problem solving

This information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.

●Problem-solving checklist

●Problem-solving flowchart

●Solve general device problems

●Control-panel message types

●Control-panel messages

●Common causes of jams

●Jam locations

●Jam recovery

●Clear jams

●Clear stapler jams

●Solve print-quality problems

●Solve network printing problems

●Solve copy problems

●Solve fax problems

●Solve e-mail problems

●Solve common Windows problems

●Solve common Macintosh problems

●Solve Linux problems

●Solve PostScript problems

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HP M3027/M3035 manual Problem solving

Contents

HP LaserJet M3027/M3035 MFP Page HP LaserJet M3027/M3035 Multifunction Trademark Credits Copyright and License Table of contents Media and trays Input/output I/O configuration Print Device features Scan and send e-mail Copy Fax Problem solvingManage and maintain the device 175 Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information 243 Appendix E Working with memory and print server cards245 Device basics Feature Description Features comparisonDevice comparison HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 Accessories Storage featuresEnvironmental features Accessibility Device parts WalkaroundInterface ports see Interface ports on Interface ports Device software Full software installation Printer driver onlySupported operating systems Supported printer drivers Universal printer drivers Driver Autoconfiguration Priority for print settingsAutomatic Configuration HP Driver Preconfiguration Enww Software for Macintosh computers Open the printer driversTo change the device Utilities HP Web JetadminRemove software from Macintosh operating systems Embedded Web server Supported operating systems Supported browsers Other components and utilities Enww Control panel Control-panel layout Use the control panelData light Ready light Home screen Control-panel help system Buttons on the touchscreenControl-panel help system on Navigate the Administration menu Use the Administration menu 1Information menu Information menuMenu item Sub-menu item Values Description Default Options for Originals Default Job Options menu2Default Options for Originals menu Menu item Values Description 3Image Adjustment menu Image adjustmentBackground Cleanup Darkness 4Default Copy Options menu Default Copy Options 5Fax Send menu Default Fax Options6Fax Receive menu Document File Type Choose the file format for the e-mail Default E-mail OptionsTiff Post Scanned files Default Send to Folder Options 7Default Print Options menu Default Print OptionsSided Single-sided or double-sided by default Copies Per Job Type a value 8Time/Scheduling menu Time/Scheduling menu Enww Management menu Mode after the delay that is specified in the Time9Management menu Scheduling menu Networking and I/O Initial Setup menu10Networking and I/O 11Jetdirect menus Default IP Manual SettingsIPV6 Settings Enable Dhcp Release Address Manual Settings Use the Manual Settings menu toDHCPV6 Policy Proxy Server Reset Security AppleTalk EnableDiagnostics Embedded Test Security Secure Web Select All Tests Snmp TestData Path Test Execution Time H Packets Sent Ping ResultsPackets Received Percent Lost Print Protocols Link Speed 12Fax Setup menu Fax Setup Error Correction Fax Send Settings Fax Dial VolumeMode Disabled Jbig Compression Disabled Ringer Volume Off Fax Receive Settings Rings To AnswerDialing Prefix Billing Codes Send Setup menu Mail Setup13E-mail Setup menu 14Send Setup menu 15Device Behavior menu Device Behavior menu Auto Print Interrupt Enabled Behavior DisabledCopy Interrupt Enabled Letterhead Mode Yes General Print Override A4/Letter Form Length Orientation Portrait defaultFont Source Font Number 16Print Quality menu Print Quality menu Calibration/Cleaning Create Cleaning Small Paper ModeProcess Cleaning Process button Slow 17Troubleshooting menu Troubleshooting menu Enww Service menu Resets menu Enww Input/output I/O configuration USB configuration Configure TCP/IPv4 parameters Network configurationSet an IP address Set the subnet mask Set the default gateway Disable network protocols optional Configure TCP/IPv6 parametersDisable IPX/SPX Disable DLC/LLC Disable AppleTalkHP Jetdirect EIO print servers Media and trays Paper to avoid General guidelines for mediaPaper that can damage the device Category Specifications General media specifications Envelopes Media considerationsEnvelopes with double side seams Transparencies Labels Letterhead and preprinted forms Card stock and heavy mediaCard stock construction Card stock guidelines Media type Fuser mode setting Select the correct fuser mode Enww Select print media Media size Dimensions Weight and thicknessSupported media sizes 1Supported media sizes Supported media types Type Dimensions3Tray 1 media types 4Tray 2 and tray 3 media types Printing and paper-storage environment Load media on the scanner glass Load mediaLoad the automatic document feeder ADF Load tray 1 multipurpose tray Customize tray 1 operation Setting Explanation Load tray 2 and optional tray Media type Maximum amount That can be loaded Load special mediaTray To the front Control print jobs Setting Description Print to the top output bin Select output bins Print to the rear output bin Device features Staple media Use the convenience stapler Load staples Enww Gain access to the job storage features Use job storage featuresUse the proof and hold feature Create a proof and hold job Print the remaining copies of a proof and hold job Use the private job featureDelete a proof and hold job Create a private job Delete a private job Use the QuickCopy featureCreate a QuickCopy job Print additional copies of a QuickCopy job Delete a QuickCopy job Use the stored job featureCreate a stored copy job Print a stored job Create a stored print jobDelete a stored job Enww Print Create and use quick sets Use features in the Windows printer driverCreate a quick set Use quick sets Resize documents Use watermarksSet a custom paper size from the printer driver Reduce or enlarge a document Print a blank first Use different paper and printing coversPrint multiple pages on one sheet of paper Print on both sides of the paper Print on both sides manually Use automatic duplex printingLayout options for printing on both sides Use the Services tab Create and use presets Use features in the Macintosh printer driverCreate a preset Use presets Use automatic duplex printing Printing on both sides of the paper Print on both sides manually Stop the current print job from the control panel Cancel a print jobStop the current print job from the software program Print Copy Copy screen Use the Copy screen Set the default copy options Copy from the scanner glass Basic copy instructionsCopy from the document feeder Option name Description Adjust the copy settings Copying two-sided documents manually Copy two-sided documentsCopy two-sided documents automatically duplex models only Make two-sided copies from one-sided documents Make one-sided copies from two-sided documents Copy mixed-size originals Change the copy-collation setting Copy a photo Copy photos and booksCopy a book Touch Job Build On Combine copy jobs by using Job Build Cancel a copy job Scan and send e-mail Configure e-mail server settings Configure e-mail settingsConfigure the Smtp gateway address Supported protocols Find gateways Test the Smtp settingsFind the Smtp gateway from the device control panel Find the Smtp gateway from an e-mail program Use the Send E-mail screen Load documents Perform basic e-mail functionsSend documents Send a document Use the auto-complete function Create a recipient list Use the address bookUse the local address book Delete e-mail addresses from the local address book Add e-mail addresses to the local address book Button Description Change e-mail settings for the current jobOriginal Sides Optimize Text Scan to a workflow destination Scan to a folder Fax Analog faxing Configure and use the fax featuresConnect the fax to a telephone line Digital fax Fax Manage and maintain the device Use information pages Description How to print Font lists Fax reports Software Information location Configure e-mail alerts Open the HP Easy Printer Care software Use the HP Easy Printer Care softwareHP Easy Printer Care software sections SectionOptions Overview tab Alert Settings window Use the embedded Web server Open the embedded Web server by using a network connection Tab or section Options Embedded Web server sections Networking tab Digital Sending tabOther links Use HP Web Jetadmin software Use the HP Printer Utility for Macintosh HP Printer Utility featuresOpen the HP Printer Utility Open the HP Printer Utility in Mac OS X Additional Settings Bonjour SettingsMail Alerts Manage supplies Approximate print-cartridge replacement intervalsSupplies life Manage the print cartridge HP fraud hotline and Web site Print-cartridge authentication Replace supplies and parts Supply replacement guidelinesChange the print cartridge Enww Enww Clean the exterior Clean the deviceClean the scanner glass Clean the ADF Clean the scanner lid backing Enww Clean the paper path Calibrate the scanner Touch Troubleshooting Problem solving Factors that affect performance Problem-solving checklist Step Verification step Possible problems Solutions Number Problem-solving flowchartIs the power on? Does Ready appear on Does the device copy? Fax problems on See Solve fax problems on Device selects media from the wrong tray CauseSolution Solve general device problemsDevice does not pull paper from tray Cause Solution Paper curls when it exits the device Cause Solution Print job prints on both sides of the paper Cause Solution Print job is extremely slow Cause SolutionPages print, but are totally blank Cause Solution Message and see Control-panel messages on Media on Message type Description Status messages Control-panel message types 1Control-panel messages Control-panel messagesControl panel message Description Recommended action Embedded I/O buffer overflow To Error To continue touch OKContinue touch OK USB I/O buffer overflow To continue Fuser Error To continue turn off Xxxxx Error To continue turn off55.XX.YY DC Controller Error To Then on No System To continue turn off then Error To continue turn off then on Xxxx Error To continue turn off then Storage error settings changed To continue touch OK8X.YYYY EIO Error To continue turn off Permanent storage full Custom Authentication Required Access denied menus lockedAuthentication Required To Use This Feature Front side optical system error Error executing Digital Send job. JobHP digital sending delivery error Install black cartridge Enter correct login Password or name is incorrect. PleasePlease turn device off and install hard Power off Scan failure Press Start to rescan Unable to send job User name or password is incorrectUnable to store job Please re-enter Common causes of jams Device is jammed.1 Cause SolutionSee Load media on Jam locations Turn off jam recovery Jam recovery Clear jams from the ADF Clear jams Clear jams Clear jams from the input-tray areas Clear jams from the print-cartridge area Clear jams from the output-bin areas Enww Clear jams from the duplexer Solve repeated jams Clean the device. See Clean the device on Clear stapler jams Enww Enww Print-quality problems associated with media Solve print-quality problemsPrint-quality problems associated with the environment Print-quality problems associated with jams See Dropouts See Lines See Gray background See Toner smear AaBbCc Light print entire Light print partialSee Random image Repetition on Dropouts SpecksLines Toner smear Gray background Repeating defects Loose tonerRepeating image Skew Misformed characters Wrinkles or creases Curl or wave Tire tracks Vertical white linesWhite spots on black Blurred print Scattered lines Random image repetition HP Jetdirect Print Server Solve network printing problems Prevent copy problems Solve copy problemsImage problems Problem Cause Solution Glass. See Clean the device Media-handling problemsChange the print cartridge on Quality menu on Print Quality submenu, touch SetSee Calibrate the scanner Problem Cause Performance problems Solve sending problems Solve fax problemsFaxes quit during sending Cause Solution Outgoing fax calls keep dialing Cause Solution Solve receiving problems Faxes are not printing at the device Cause Solution Validate the Smtp gateway address Solve e-mail problemsValidate the Ldap gateway address Solve common Windows problems Library/Printers/PPDs/Contents/Resources Solve common Macintosh problems Solve common Macintosh problems Software troubleshooting Solve Linux problemsHardware troubleshooting General problems Solve PostScript problemsLegal page prints with clipped margins Cause Solution PS error page prints Cause Solution Enww Supplies and accessories Order supplies, accessories, and parts Part numbers Paper-handling accessoriesPrint cartridge Memory Print media Stapler accessories HP Printing paper 922296U/Asia-Pacific countries/regions Hewlett-Packard limited warranty statement Service and support Print cartridge limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement HP service agreements Online ServicesHP Customer Care HP Easy Printer Care software HP support and information for Macintosh computers On-site service agreements HP maintenance agreementsNext-day on-site service Weekly volume on-site service Extended warranty Enww Specifications Electrical specifications Physical specificationsTable C-1Printer dimensions Table C-3Power requirements Acoustic emissions Table C-5Sound power and pressure level1,2Operating environment Table C-6Necessary conditions Enww Regulatory information FCC regulations Environmental product stewardship program Paper Return and recycling instructionsMaterial restrictions United States and Puerto Rico HP LaserJet M3027/M3035 device Material Safety Data Sheet Msds For more information Telecom statement Declaration of Conformity Declaration of conformity Laser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite EMI statement Taiwan Laser statement for Finland Working with memory and print server cards Overview Install device memory Install memory Enww Enww Enww Verify that Dimm is installed correctly Check Dimm installationSave resources permanent resources On the Device Settings tab, click More Enable memory for Windows Use HP Jetdirect print server cards Install an HP Jetdirect print server card Remove an HP Jetdirect print server card Bidirectional communication Two-way data transmission Glossary Enww Index Symbols/Numerics Enww Enww Enww Enww Msds Enww Enww Enww Enww Msds Enww Page CC476-90901* *CC476-90901