HP M3027/M3035 manual Solve receiving problems

Faxes you send are not arriving at the receiving fax machine.

Cause	Solution
	the fax guide), and check the Result column for jobs with a
	Pending designation.

NOTE: If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in Initial Setup menu on page 29.

Solve receiving problems

Incoming fax calls are not being answered by the fax (no fax detected).

Cause	Solution
The rings-to-answer setting might not be set correctly.	Check the rings-to-answer setting. See the fax guide for
	information about changing the setting.
The telephone cord might not be connected properly, or the	Check the installation. Make sure you are using the telephone
telephone cord is not working.	cord that came with the device.
The telephone line might not be working.	Disconnect the fax cable from the telephone jack, and then
	connect a telephone. Make a phone call to ensure that the
	telephone line is working.

A voice-messaging service might be interfering with the ability to answer calls.

Do one of the following:

●Discontinue the messaging service.

●Get a telephone line dedicated to fax calls.

●Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail. See the fax guide for information about changing the setting.

Faxes are transmitting or being received very slowly.

Cause	Solution
You might be sending or receiving a very complex fax, such as	Complex faxes take longer to be sent or received.
one with many graphics.
The receiving fax machine might have a slow modem speed.	The device fax only sends the fax at the fastest modem speed
	the receiving fax machine can use.
The resolution at which the fax was sent or is being received	If you are receiving the fax, call and ask the sender to decrease
is very high. A higher resolution typically results in better	the resolution and resend the fax. If you are sending, decrease
quality, but also requires a longer transmission time.	the resolution or change the Page Content mode setting. See
	the fax guide for information about changing the settings.
A poor telephone-line connection is forcing the device fax and	Cancel and resend the fax. Have the telephone company
the sending or receiving fax machine to slow down the	check the telephone line.
transmission to adjust for errors.

196 Chapter 11 Problem solving ENWW