Solve copy problems
Prevent copy problems
The following are a few simple steps you can take to improve copy quality:
●Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).
●Use quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load media on page 66 for instructions.
●Use or make a carrier sheet to protect your originals.
NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See HP Customer Care on page 214 or the flyer that came in the device box.
Image problems
Problem | Cause | Solution |
|
|
|
Images are missing or faded.
The | Replace the print cartridge. See Change |
low. | the print cartridge on page 137. |
|
|
The original might be of poor quality. | If your original is too light or damaged, |
| the copy might not be able to |
| compensate, even if you adjust the |
| darkness. If possible, find an original |
| document in better condition. |
The original might have a colored background.
Touch Copy, and then touch Image Adjustment. Adjust the Background Cleanup slider to the right to decrease the background.
Vertical white or faded stripes appear on the copy.
The media might not meet | Use media that meets HP specifications. |
HP specifications. | See Media considerations on page 58. |
|
|
The | Replace the print cartridge. See Change |
low. | the print cartridge on page 137. |
190 Chapter 11 Problem solving | ENWW |
