Jam locations | HP M3027/M3035 instruction

Jam locations

Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams on page 166.

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Automatic document feeder (ADF)

Print cartridge

Input trays

Duplex path (for two-sided printing)

Output bins

164 Chapter 11 Problem solving

ENWW

Image 176

HP M3027/M3035 manual Jam locations

Contents

HP LaserJet M3027/M3035 MFP Page HP LaserJet M3027/M3035 Multifunction Copyright and License Trademark Credits Table of contents Input/output I/O configuration Media and trays Device features Print Copy Scan and send e-mail Manage and maintain the device Problem solvingFax 175 Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 245 Appendix E Working with memory and print server cards243 Device basics Features comparison Feature DescriptionDevice comparison HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 Storage features AccessoriesEnvironmental features Accessibility Interface ports see Interface ports on WalkaroundDevice parts Interface ports Full software installation Printer driver only Device softwareSupported operating systems Supported printer drivers Priority for print settings Universal printer drivers Driver AutoconfigurationAutomatic Configuration HP Driver Preconfiguration Enww To change the device Open the printer driversSoftware for Macintosh computers HP Web Jetadmin UtilitiesRemove software from Macintosh operating systems Embedded Web server Other components and utilities Supported operating systems Supported browsers Enww Control panel Use the control panel Control-panel layoutData light Ready light Home screen Control-panel help system on Buttons on the touchscreenControl-panel help system Use the Administration menu Navigate the Administration menu Menu item Sub-menu item Values Description Information menu1Information menu Default Job Options menu Default Options for Originals2Default Options for Originals menu Menu item Values Description Image adjustment 3Image Adjustment menuBackground Cleanup Darkness Default Copy Options 4Default Copy Options menu 6Fax Receive menu Default Fax Options5Fax Send menu Tiff Post Scanned files Default E-mail OptionsDocument File Type Choose the file format for the e-mail Default Send to Folder Options Default Print Options 7Default Print Options menuSided Single-sided or double-sided by default Copies Per Job Type a value Time/Scheduling menu 8Time/Scheduling menu Enww Mode after the delay that is specified in the Time Management menu9Management menu Scheduling menu Initial Setup menu Networking and I/O10Networking and I/O 11Jetdirect menus Manual Settings Default IPIPV6 Settings Enable Dhcp Release Manual Settings Use the Manual Settings menu to AddressDHCPV6 Policy Proxy Server AppleTalk Enable Reset SecurityDiagnostics Embedded Test Security Secure Web Snmp Test Select All TestsData Path Test Execution Time H Ping Results Packets SentPackets Received Percent Lost Link Speed Print Protocols Fax Setup 12Fax Setup menu Fax Send Settings Fax Dial Volume Error CorrectionMode Disabled Jbig Compression Disabled Fax Receive Settings Rings To Answer Ringer Volume OffDialing Prefix Billing Codes Mail Setup Send Setup menu13E-mail Setup menu 14Send Setup menu Device Behavior menu 15Device Behavior menu Behavior Disabled Auto Print Interrupt EnabledCopy Interrupt Enabled Letterhead Mode Yes General Print Override A4/Letter Orientation Portrait default Form LengthFont Source Font Number Print Quality menu 16Print Quality menu Small Paper Mode Calibration/Cleaning Create CleaningProcess Cleaning Process button Slow Troubleshooting menu 17Troubleshooting menu Enww Resets menu Service menu Enww Input/output I/O configuration USB configuration Set an IP address Network configurationConfigure TCP/IPv4 parameters Set the default gateway Set the subnet mask Disable IPX/SPX Configure TCP/IPv6 parametersDisable network protocols optional HP Jetdirect EIO print servers Disable AppleTalkDisable DLC/LLC Media and trays Paper that can damage the device General guidelines for mediaPaper to avoid General media specifications Category Specifications Envelopes with double side seams Media considerationsEnvelopes Labels Transparencies Card stock and heavy media Letterhead and preprinted formsCard stock construction Card stock guidelines Select the correct fuser mode Media type Fuser mode setting Enww Media size Dimensions Weight and thickness Select print mediaSupported media sizes 1Supported media sizes Type Dimensions Supported media types3Tray 1 media types 4Tray 2 and tray 3 media types Printing and paper-storage environment Load the automatic document feeder ADF Load mediaLoad media on the scanner glass Load tray 1 multipurpose tray Setting Explanation Customize tray 1 operation Load tray 2 and optional tray Tray Load special mediaMedia type Maximum amount That can be loaded To the front Setting Description Control print jobs Select output bins Print to the top output bin Print to the rear output bin Device features Use the convenience stapler Staple media Load staples Enww Use job storage features Gain access to the job storage featuresUse the proof and hold feature Create a proof and hold job Use the private job feature Print the remaining copies of a proof and hold jobDelete a proof and hold job Create a private job Use the QuickCopy feature Delete a private jobCreate a QuickCopy job Print additional copies of a QuickCopy job Create a stored copy job Use the stored job featureDelete a QuickCopy job Delete a stored job Create a stored print jobPrint a stored job Enww Print Use features in the Windows printer driver Create and use quick setsCreate a quick set Use quick sets Use watermarks Resize documentsSet a custom paper size from the printer driver Reduce or enlarge a document Print multiple pages on one sheet of paper Use different paper and printing coversPrint a blank first Print on both sides of the paper Layout options for printing on both sides Use automatic duplex printingPrint on both sides manually Use the Services tab Use features in the Macintosh printer driver Create and use presetsCreate a preset Use presets Printing on both sides of the paper Use automatic duplex printing Print on both sides manually Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Print Copy Use the Copy screen Copy screen Set the default copy options Copy from the document feeder Basic copy instructionsCopy from the scanner glass Adjust the copy settings Option name Description Copy two-sided documents Copying two-sided documents manuallyCopy two-sided documents automatically duplex models only Make two-sided copies from one-sided documents Make one-sided copies from two-sided documents Copy mixed-size originals Change the copy-collation setting Copy a book Copy photos and booksCopy a photo Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Scan and send e-mail Configure e-mail settings Configure e-mail server settingsConfigure the Smtp gateway address Supported protocols Test the Smtp settings Find gatewaysFind the Smtp gateway from the device control panel Find the Smtp gateway from an e-mail program Use the Send E-mail screen Perform basic e-mail functions Load documentsSend documents Send a document Use the auto-complete function Use the local address book Use the address bookCreate a recipient list Add e-mail addresses to the local address book Delete e-mail addresses from the local address book Change e-mail settings for the current job Button DescriptionOriginal Sides Optimize Text Scan to a folder Scan to a workflow destination Fax Connect the fax to a telephone line Configure and use the fax featuresAnalog faxing Digital fax Fax Manage and maintain the device Description How to print Use information pages Fax reports Font lists Configure e-mail alerts Software Information location Use the HP Easy Printer Care software Open the HP Easy Printer Care softwareHP Easy Printer Care software sections SectionOptions Alert Settings window Overview tab Open the embedded Web server by using a network connection Use the embedded Web server Embedded Web server sections Tab or section Options Other links Digital Sending tabNetworking tab Use HP Web Jetadmin software HP Printer Utility features Use the HP Printer Utility for MacintoshOpen the HP Printer Utility Open the HP Printer Utility in Mac OS X Mail Alerts Bonjour SettingsAdditional Settings Approximate print-cartridge replacement intervals Manage suppliesSupplies life Manage the print cartridge Print-cartridge authentication HP fraud hotline and Web site Change the print cartridge Supply replacement guidelinesReplace supplies and parts Enww Enww Clean the scanner glass Clean the deviceClean the exterior Clean the scanner lid backing Clean the ADF Enww Clean the paper path Touch Troubleshooting Calibrate the scanner Problem solving Problem-solving checklist Factors that affect performance Problem-solving flowchart Step Verification step Possible problems Solutions NumberIs the power on? Does Ready appear on Does the device copy? See Solve fax problems on Fax problems on Solve general device problems Device selects media from the wrong tray CauseSolutionDevice does not pull paper from tray Cause Solution Paper curls when it exits the device Cause Solution Pages print, but are totally blank Cause Solution Print job is extremely slow Cause SolutionPrint job prints on both sides of the paper Cause Solution Media on Message and see Control-panel messages on Control-panel message types Message type Description Status messages Control panel message Description Recommended action Control-panel messages1Control-panel messages Error To continue touch OK Embedded I/O buffer overflow ToContinue touch OK USB I/O buffer overflow To continue Xxxxx Error To continue turn off Fuser Error To continue turn off55.XX.YY DC Controller Error To Then on Error To continue turn off then on No System To continue turn off then Storage error settings changed To continue touch OK Xxxx Error To continue turn off then8X.YYYY EIO Error To continue turn off Permanent storage full Access denied menus locked Custom Authentication RequiredAuthentication Required To Use This Feature Error executing Digital Send job. Job Front side optical system errorHP digital sending delivery error Install black cartridge Password or name is incorrect. Please Enter correct loginPlease turn device off and install hard Power off Scan failure Press Start to rescan User name or password is incorrect Unable to send jobUnable to store job Please re-enter See Load media on Device is jammed.1 Cause SolutionCommon causes of jams Jam locations Jam recovery Turn off jam recovery Clear jams Clear jams from the ADF Clear jams Clear jams from the input-tray areas Clear jams from the print-cartridge area Clear jams from the output-bin areas Enww Clear jams from the duplexer Solve repeated jams Clean the device. See Clean the device on Clear stapler jams Enww Enww Solve print-quality problems Print-quality problems associated with mediaPrint-quality problems associated with the environment Print-quality problems associated with jams AaBbCc See Dropouts See Lines See Gray background See Toner smear See Random image Repetition on Light print partialLight print entire Lines SpecksDropouts Gray background Toner smear Repeating image Loose tonerRepeating defects Misformed characters Skew Curl or wave Wrinkles or creases White spots on black Vertical white linesTire tracks Scattered lines Blurred print Random image repetition Solve network printing problems HP Jetdirect Print Server Solve copy problems Prevent copy problemsImage problems Problem Cause Solution Change the print cartridge on Media-handling problemsGlass. See Clean the device See Calibrate the scanner Print Quality submenu, touch SetQuality menu on Problem Cause Performance problems Solve fax problems Solve sending problemsFaxes quit during sending Cause Solution Outgoing fax calls keep dialing Cause Solution Solve receiving problems Faxes are not printing at the device Cause Solution Validate the Ldap gateway address Solve e-mail problemsValidate the Smtp gateway address Solve common Windows problems Solve common Macintosh problems Library/Printers/PPDs/Contents/Resources Solve common Macintosh problems Hardware troubleshooting Solve Linux problemsSoftware troubleshooting Solve PostScript problems General problemsLegal page prints with clipped margins Cause Solution PS error page prints Cause Solution Enww Supplies and accessories Order supplies, accessories, and parts Paper-handling accessories Part numbersPrint cartridge Memory Stapler accessories Print media HP Printing paper 922296U/Asia-Pacific countries/regions Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Print cartridge limited warranty statement Online Services HP service agreementsHP Customer Care HP Easy Printer Care software HP support and information for Macintosh computers HP maintenance agreements On-site service agreementsNext-day on-site service Weekly volume on-site service Extended warranty Enww Specifications Physical specifications Electrical specificationsTable C-1Printer dimensions Table C-3Power requirements Table C-5Sound power and pressure level1,2 Acoustic emissionsOperating environment Table C-6Necessary conditions Enww Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto Rico HP LaserJet M3027/M3035 device Material Safety Data Sheet Msds For more information Telecom statement Declaration of conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety EMI statement Taiwan Laser statement for Finland Luokan 1 laserlaite Working with memory and print server cards Overview Install memory Install device memory Enww Enww Enww Save resources permanent resources Check Dimm installationVerify that Dimm is installed correctly Enable memory for Windows On the Device Settings tab, click More Install an HP Jetdirect print server card Use HP Jetdirect print server cards Remove an HP Jetdirect print server card Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics Index Enww Enww Enww Enww Msds Enww Enww Enww Enww Msds Enww Page CC476-90901* *CC476-90901