The device prints, but the text is wrong, garbled, or incomplete.
Cause | Solution |
|
|
The wrong driver was selected in the software. | Check the software device selection menu to make sure that |
| an HP LaserJet M3027/M3035 device is selected. |
|
|
The software program is malfunctioning. | Try printing a job from another program. |
|
|
The device does not respond when you select Print in the software.
Cause | Solution |
|
|
The device is out of media. | Add media. |
|
|
The device might be in the | Change the device from |
|
|
The cable between the computer and the device is not | Disconnect and reconnect the cable. |
connected correctly. |
|
|
|
The device cable is defective. | If possible, attach the cable to another computer and print a |
| job that you know works. You might also try using a different |
| cable. |
|
|
The wrong device was selected in the software. | Check the software device selection menu to make sure that |
| an HP LaserJet M3027/M3035 device is selected. |
|
|
The device might have a jam. | Clear any jams, paying careful attention to the duplexer area |
| (if your model has a duplexer). See Clear jams on page 166. |
| Verify that the packing tape, cardboard, and plastic shipping |
| locks have been removed from the device. |
| Verify that you are using supported media. See Select print |
| media on page 63. |
| Verify that the media is loaded correctly. See Load media |
| on page 66. |
|
|
The software for the device is not configured for the device | Check the software device selection menu to make sure that |
port. | it is using the correct port. If the computer has more than one |
| port, make sure that the device is attached to the correct one. |
|
|
The device is on a network and is not receiving a signal. | Check cable connections. Reinstall the printing software. Print |
| a job that you know works. |
| Print a configuration page and verify that the IP address is |
| correct. |
| Clear any stopped jobs from the print queue. |
|
|
The device is not receiving power. | If no lights are on, check the power cord connections. Check |
| the power switch. Check the power source. |
|
|
The device is malfunctioning. | Check the |
| determine if the device is indicating an error. Note any |
| message and see |
|
|
152 Chapter 11 Problem solving | ENWW |
