When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause

Solution

 

 

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X version 10.2.8 or later.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

● Check that the device is turned on.

● Verify that the USB cable is connected correctly.

● Check that you are using the appropriate Hi-Speed USB 2.0 cable.

● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

Solve Linux problems

For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/.

202 Chapter 11 Problem solving

ENWW