Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

5

Does the device send a fax? The telephone line is not operational or the

Verify that the device is plugged into a

 

 

device is not plugged into the telephone line.

telephone line that operates correctly.

 

 

 

 

 

 

The telephone cord is faulty or is plugged into

1. Verify that the device is connected to

 

 

the wrong connector.

an analog fax line.

6Does the device receive a fax?

7Does the device print from the computer?

 

2.

Try plugging the telephone cord into

 

 

the other connector.

 

3.

Try a new telephone cord.

 

 

The fax number is incorrect or incomplete..

Check the fax number and re-enter the

 

correct and complete fax number.

 

 

The device fax settings are set incorrectly.

Review the device fax settings. See the

 

HP LaserJet Analog Fax Accessory 300

 

User Guide.

 

If the error persists, contact HP Customer

 

Care. See HP Customer Care

 

on page 214 or the support flyer that came

 

in the device box.

 

 

Sent fax is incomplete or of poor quality.

See Solve fax problems on page 195.

 

 

Too many telephone devices are plugged in,

Make sure that the device is the only device

or telephone devices are not connected in the

on the telephone line and try again to

correct order.

receive the fax.

 

 

The telephone cord does not meet

Verify that the device is connected to an

specifications.

analog fax line.

 

 

The device fax settings are set incorrectly.

Review the device fax settings. See Solve

 

fax problems on page 195

If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box.

Software is not installed correctly or an error

Uninstall and then reinstall the device

occurred during software installation.

software. Verify that you are using the

 

correct installation procedure and the

 

correct port setting.

 

 

The cable is faulty or is not connected

Try using another cable, or reconnect the

correctly.

cable.

 

 

An incorrect driver is selected.

Select the proper driver.

 

 

Other devices are connected to the USB port.

Disconnect the other devices and try again

 

to print.

 

 

There is a port driver problem in Microsoft

Uninstall and then reinstall the device

Windows.

software. Verify that you are using the

 

correct installation procedure and the

 

correct port setting.

If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box.

ENWW

Problem-solving flowchart 149