HP M3027/M3035 manual See Solve fax problems on, Fax problems on

Step	Verification step	Possible problems	Solutions
number
5	Does the device send a fax? The telephone line is not operational or the		Verify that the device is plugged into a
		device is not plugged into the telephone line.	telephone line that operates correctly.
		The telephone cord is faulty or is plugged into	1. Verify that the device is connected to
		the wrong connector.	an analog fax line.

6Does the device receive a fax?

7Does the device print from the computer?

	2.	Try plugging the telephone cord into
		the other connector.
	3.	Try a new telephone cord.
The fax number is incorrect or incomplete..	Check the fax number and re-enter the
	correct and complete fax number.
The device fax settings are set incorrectly.	Review the device fax settings. See the
	HP LaserJet Analog Fax Accessory 300
	User Guide.
	If the error persists, contact HP Customer
	Care. See HP Customer Care
	on page 214 or the support flyer that came
	in the device box.
Sent fax is incomplete or of poor quality.	See Solve fax problems on page 195.
Too many telephone devices are plugged in,	Make sure that the device is the only device
or telephone devices are not connected in the	on the telephone line and try again to
correct order.	receive the fax.
The telephone cord does not meet	Verify that the device is connected to an
specifications.	analog fax line.
The device fax settings are set incorrectly.	Review the device fax settings. See Solve
	fax problems on page 195

If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box.

Software is not installed correctly or an error	Uninstall and then reinstall the device
occurred during software installation.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.
The cable is faulty or is not connected	Try using another cable, or reconnect the
correctly.	cable.
An incorrect driver is selected.	Select the proper driver.
Other devices are connected to the USB port.	Disconnect the other devices and try again
	to print.
There is a port driver problem in Microsoft	Uninstall and then reinstall the device
Windows.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box.

ENWW Problem-solving flowchart 149