Solve common Macintosh problems
In addition to the problems that are listed in Solve general device problems on page 150, this section lists problems that can occur when using Mac OS X.
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause | Solution |
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The device software might not have been installed or was installed incorrectly.
Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the
The Postscript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the
The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility.
Cause | Solution |
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The device might not be ready.
Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer, or use a different port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the device and the computer.
The wrong device name, IP address, or Rendezvous host name is being used.
Check the device name, IP address, or Rendezvous host name by printing a configuration page. See Use information pages
on page 124. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. | Replace the interface cable. Make sure to use a |
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The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause | Solution |
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The device might not be ready.
Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The device software might not have been installed or was installed | Make sure that the PPD file is in the following hard drive folder: |
incorrectly. | Library/Printers/PPDs/Contents/Resources/ |
| <lang>.lproj, where “<lang>” represents the |
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200 Chapter 11 Problem solving | ENWW |
