Table 11-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

49.XXXXX ERROR To continue turn off

A critical firmware error has occurred.

Turn the device off, and then turn the device

then on

 

on.

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

50.X FUSER ERROR To continue turn off

A fuser error has occurred.

Turn the device off, and then turn the device

then on

 

on.

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

51.XY ERROR To continue turn off then on

A temporary printing error has occurred.

Turn the device off, and then turn the device

 

 

on.

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

52.XY ERROR To continue turn off then on

A temporary printing error has occurred.

Turn the device off, and then turn the device

 

 

on.

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

53.XY.ZZ CHECK RAM DIMM SLOT <X> To

A problem exists with the device memory.

You might need to reinstall or replace the

continue turn off then on

The DIMM that caused the error will not be

specified DIMM.

 

used. The following are the values of X:

Turn the device off, and then replace the

 

 

 

X = Device location

DIMM that caused the error. See Install

 

0 = Onboard memory

memory on page 235.

 

If this message persists, contact an HP-

 

1 = Slot 1

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

54.XX ERROR To continue turn off then on

A temporary printing error has occurred.

Turn the device off, and then turn the device

 

 

on.

 

 

If this message persists, contact an HP-

 

 

authorized service or support provider. (See

 

 

the HP support flyer, or go to www.hp.com/

 

 

support/LJM3027mfp or www.hp.com/

 

 

support/LJM3035mfp.)

 

 

 

55.XX.YY DC CONTROLLER ERROR To

The print engine is not communicating with

Turn the device off, and then turn the device

continue turn off then on

the formatter.

on.

 

 

 

156 Chapter 11 Problem solving

ENWW

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HP M3027/M3035 Xxxxx Error To continue turn off, Then on, Fuser Error To continue turn off, Continue turn off then on