Problem

Cause

Solution

 

 

 

Unwanted lines appear on the copy.

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

Black dots or streaks appear on the copy.

Tray 1 or tray 2 might not be installed

Verify that the tray is in place.

correctly.

 

 

 

The flatbed scanner or the ADF glass

Clean the flatbed scanner or the ADF

might be dirty.

glass. See Clean the device

 

on page 140.

 

 

The photosensitive drum inside the print

Install a new HP print cartridge. See

cartridge might have been scratched.

Change the print cartridge on page 137.

 

 

Ink, glue, correction fluid, or an unwanted

Clean the device. See Clean the device

substance might be on the automatic

on page 140.

document feeder (ADF) or flatbed

 

scanner.

 

Copies are too light or dark.

The darkness setting needs to be adjusted.

Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image.

Text is unclear.

The sharpness setting needs to be

 

adjusted.

 

The image should be optimized for text.

To adjust the sharpness, touch Copy, and then touch Image Adjustment. Adjust the Sharpness slider to the right to increase the sharpness.

To optimize the image for text, touch Copy and then touch Optimize Text/ Picture. Select Text.

Media-handling problems

Problem

Cause

Solution

 

 

 

Poor print quality or toner adhesion

The paper is too moist, too rough, too

Try another kind of paper, between 100

 

heavy or too smooth, or it is embossed

and 250 Sheffield, 4 to 6% moisture

 

or from a faulty paper lot.

content.

 

 

 

Dropouts, jamming, or curl

The paper has been stored incorrectly.

Store paper flat in its moisture-proof

 

 

wrapping.

 

 

 

 

The paper has variability from one side

Turn the paper over.

 

to the other.

 

 

 

 

Excessive curl

The paper is too moist, has the wrong

Open the rear output bin, or use long-

 

grain direction, or is of short-grain

grain paper.

 

construction

 

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

Jamming, damage to device

The paper has cutouts or perforations.

Use paper that is free of cutouts or

 

 

perforations.

 

 

 

ENWW

Solve copy problems 191