Problem-solving checklist | HP M3027/M3035 specs

Problem-solving checklist

If you are experiencing problems, use the following checklist to identify the cause of the problem:

●Is the device connected to power?

●Is the device on?

●Is the device in the Ready state?

●Are all necessary cables connected?

●Do any messages appear on the control panel?

●Are genuine HP supplies installed?

●Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed?

For additional information about installation and setup, see the getting started guide.

If you cannot find solutions to problems in this guide, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp.

Factors that affect performance

Several factors affect the time it takes to print a job:

●The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●Device processing and download time

●The complexity and size of graphics

●The speed of the computer you are using

●The USB connection

●The I/O configuration

●The amount of memory installed

●The network operating system and configuration (if applicable)

●Device personality (PCL or PS)

NOTE: Although additional memory can resolve memory problems, improve how the device handles complex graphics, and improve download times, it will not increase maximum printing speed (ppm).

146 Chapter 11 Problem solving

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HP M3027/M3035 manual Problem-solving checklist, Factors that affect performance

Contents

HP LaserJet M3027/M3035 MFP Page HP LaserJet M3027/M3035 Multifunction Copyright and License Trademark Credits Table of contents Input/output I/O configuration Media and trays Device features Print Copy Scan and send e-mail Manage and maintain the device Problem solvingFax 175 Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 245 Appendix E Working with memory and print server cards243 Device basics Device comparison Features comparisonFeature Description HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 Environmental features Storage featuresAccessories Accessibility Interface ports see Interface ports on WalkaroundDevice parts Interface ports Supported operating systems Full software installation Printer driver onlyDevice software Supported printer drivers Automatic Configuration Priority for print settingsUniversal printer drivers Driver Autoconfiguration HP Driver Preconfiguration Enww To change the device Open the printer driversSoftware for Macintosh computers Remove software from Macintosh operating systems HP Web JetadminUtilities Embedded Web server Other components and utilities Supported operating systems Supported browsers Enww Control panel Data light Use the control panelControl-panel layout Ready light Home screen Control-panel help system on Buttons on the touchscreenControl-panel help system Use the Administration menu Navigate the Administration menu Menu item Sub-menu item Values Description Information menu1Information menu 2Default Options for Originals menu Default Job Options menuDefault Options for Originals Menu item Values Description Background Cleanup Image adjustment3Image Adjustment menu Darkness Default Copy Options 4Default Copy Options menu 6Fax Receive menu Default Fax Options5Fax Send menu Tiff Post Scanned files Default E-mail OptionsDocument File Type Choose the file format for the e-mail Default Send to Folder Options Sided Single-sided or double-sided by default Default Print Options7Default Print Options menu Copies Per Job Type a value Time/Scheduling menu 8Time/Scheduling menu Enww 9Management menu Mode after the delay that is specified in the TimeManagement menu Scheduling menu 10Networking and I/O Initial Setup menuNetworking and I/O 11Jetdirect menus IPV6 Settings Enable Manual SettingsDefault IP Dhcp Release DHCPV6 Policy Manual Settings Use the Manual Settings menu toAddress Proxy Server Diagnostics Embedded Test AppleTalk EnableReset Security Security Secure Web Data Path Test Snmp TestSelect All Tests Execution Time H Packets Received Ping ResultsPackets Sent Percent Lost Link Speed Print Protocols Fax Setup 12Fax Setup menu Mode Disabled Fax Send Settings Fax Dial VolumeError Correction Jbig Compression Disabled Dialing Prefix Fax Receive Settings Rings To AnswerRinger Volume Off Billing Codes 13E-mail Setup menu Mail SetupSend Setup menu 14Send Setup menu Device Behavior menu 15Device Behavior menu Copy Interrupt Enabled Behavior DisabledAuto Print Interrupt Enabled Letterhead Mode Yes General Print Override A4/Letter Font Source Orientation Portrait defaultForm Length Font Number Print Quality menu 16Print Quality menu Process Cleaning Process button Small Paper ModeCalibration/Cleaning Create Cleaning Slow Troubleshooting menu 17Troubleshooting menu Enww Resets menu Service menu Enww Input/output I/O configuration USB configuration Set an IP address Network configurationConfigure TCP/IPv4 parameters Set the default gateway Set the subnet mask Disable IPX/SPX Configure TCP/IPv6 parametersDisable network protocols optional HP Jetdirect EIO print servers Disable AppleTalkDisable DLC/LLC Media and trays Paper that can damage the device General guidelines for mediaPaper to avoid General media specifications Category Specifications Envelopes with double side seams Media considerationsEnvelopes Labels Transparencies Card stock construction Card stock and heavy mediaLetterhead and preprinted forms Card stock guidelines Select the correct fuser mode Media type Fuser mode setting Enww Supported media sizes Media size Dimensions Weight and thicknessSelect print media 1Supported media sizes 3Tray 1 media types Type DimensionsSupported media types 4Tray 2 and tray 3 media types Printing and paper-storage environment Load the automatic document feeder ADF Load mediaLoad media on the scanner glass Load tray 1 multipurpose tray Setting Explanation Customize tray 1 operation Load tray 2 and optional tray Tray Load special mediaMedia type Maximum amount That can be loaded To the front Setting Description Control print jobs Select output bins Print to the top output bin Print to the rear output bin Device features Use the convenience stapler Staple media Load staples Enww Use the proof and hold feature Use job storage featuresGain access to the job storage features Create a proof and hold job Delete a proof and hold job Use the private job featurePrint the remaining copies of a proof and hold job Create a private job Create a QuickCopy job Use the QuickCopy featureDelete a private job Print additional copies of a QuickCopy job Create a stored copy job Use the stored job featureDelete a QuickCopy job Delete a stored job Create a stored print jobPrint a stored job Enww Print Create a quick set Use features in the Windows printer driverCreate and use quick sets Use quick sets Set a custom paper size from the printer driver Use watermarksResize documents Reduce or enlarge a document Print multiple pages on one sheet of paper Use different paper and printing coversPrint a blank first Print on both sides of the paper Layout options for printing on both sides Use automatic duplex printingPrint on both sides manually Use the Services tab Create a preset Use features in the Macintosh printer driverCreate and use presets Use presets Printing on both sides of the paper Use automatic duplex printing Print on both sides manually Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Print Copy Use the Copy screen Copy screen Set the default copy options Copy from the document feeder Basic copy instructionsCopy from the scanner glass Adjust the copy settings Option name Description Copy two-sided documents automatically duplex models only Copy two-sided documentsCopying two-sided documents manually Make two-sided copies from one-sided documents Make one-sided copies from two-sided documents Copy mixed-size originals Change the copy-collation setting Copy a book Copy photos and booksCopy a photo Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Scan and send e-mail Configure the Smtp gateway address Configure e-mail settingsConfigure e-mail server settings Supported protocols Find the Smtp gateway from the device control panel Test the Smtp settingsFind gateways Find the Smtp gateway from an e-mail program Use the Send E-mail screen Send documents Perform basic e-mail functionsLoad documents Send a document Use the auto-complete function Use the local address book Use the address bookCreate a recipient list Add e-mail addresses to the local address book Delete e-mail addresses from the local address book Original Sides Change e-mail settings for the current jobButton Description Optimize Text Scan to a folder Scan to a workflow destination Fax Connect the fax to a telephone line Configure and use the fax featuresAnalog faxing Digital fax Fax Manage and maintain the device Description How to print Use information pages Fax reports Font lists Configure e-mail alerts Software Information location HP Easy Printer Care software sections Use the HP Easy Printer Care softwareOpen the HP Easy Printer Care software SectionOptions Alert Settings window Overview tab Open the embedded Web server by using a network connection Use the embedded Web server Embedded Web server sections Tab or section Options Other links Digital Sending tabNetworking tab Use HP Web Jetadmin software Open the HP Printer Utility HP Printer Utility featuresUse the HP Printer Utility for Macintosh Open the HP Printer Utility in Mac OS X Mail Alerts Bonjour SettingsAdditional Settings Supplies life Approximate print-cartridge replacement intervalsManage supplies Manage the print cartridge Print-cartridge authentication HP fraud hotline and Web site Change the print cartridge Supply replacement guidelinesReplace supplies and parts Enww Enww Clean the scanner glass Clean the deviceClean the exterior Clean the scanner lid backing Clean the ADF Enww Clean the paper path Touch Troubleshooting Calibrate the scanner Problem solving Problem-solving checklist Factors that affect performance Is the power on? Problem-solving flowchartStep Verification step Possible problems Solutions Number Does Ready appear on Does the device copy? See Solve fax problems on Fax problems on Device does not pull paper from tray Cause Solution Solve general device problemsDevice selects media from the wrong tray CauseSolution Paper curls when it exits the device Cause Solution Pages print, but are totally blank Cause Solution Print job is extremely slow Cause SolutionPrint job prints on both sides of the paper Cause Solution Media on Message and see Control-panel messages on Control-panel message types Message type Description Status messages Control panel message Description Recommended action Control-panel messages1Control-panel messages Continue touch OK Error To continue touch OKEmbedded I/O buffer overflow To USB I/O buffer overflow To continue 55.XX.YY DC Controller Error To Xxxxx Error To continue turn offFuser Error To continue turn off Then on Error To continue turn off then on No System To continue turn off then 8X.YYYY EIO Error To continue turn off Storage error settings changed To continue touch OKXxxx Error To continue turn off then Permanent storage full Authentication Required To Use This Access denied menus lockedCustom Authentication Required Feature HP digital sending delivery error Error executing Digital Send job. JobFront side optical system error Install black cartridge Please turn device off and install hard Password or name is incorrect. PleaseEnter correct login Power off Scan failure Press Start to rescan Unable to store job User name or password is incorrectUnable to send job Please re-enter See Load media on Device is jammed.1 Cause SolutionCommon causes of jams Jam locations Jam recovery Turn off jam recovery Clear jams Clear jams from the ADF Clear jams Clear jams from the input-tray areas Clear jams from the print-cartridge area Clear jams from the output-bin areas Enww Clear jams from the duplexer Solve repeated jams Clean the device. See Clean the device on Clear stapler jams Enww Enww Print-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with media Print-quality problems associated with jams AaBbCc See Dropouts See Lines See Gray background See Toner smear See Random image Repetition on Light print partialLight print entire Lines SpecksDropouts Gray background Toner smear Repeating image Loose tonerRepeating defects Misformed characters Skew Curl or wave Wrinkles or creases White spots on black Vertical white linesTire tracks Scattered lines Blurred print Random image repetition Solve network printing problems HP Jetdirect Print Server Image problems Solve copy problemsPrevent copy problems Problem Cause Solution Change the print cartridge on Media-handling problemsGlass. See Clean the device See Calibrate the scanner Print Quality submenu, touch SetQuality menu on Problem Cause Performance problems Faxes quit during sending Cause Solution Solve fax problemsSolve sending problems Outgoing fax calls keep dialing Cause Solution Solve receiving problems Faxes are not printing at the device Cause Solution Validate the Ldap gateway address Solve e-mail problemsValidate the Smtp gateway address Solve common Windows problems Solve common Macintosh problems Library/Printers/PPDs/Contents/Resources Solve common Macintosh problems Hardware troubleshooting Solve Linux problemsSoftware troubleshooting Legal page prints with clipped margins Cause Solution Solve PostScript problemsGeneral problems PS error page prints Cause Solution Enww Supplies and accessories Order supplies, accessories, and parts Print cartridge Paper-handling accessoriesPart numbers Memory Stapler accessories Print media HP Printing paper 922296U/Asia-Pacific countries/regions Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP Easy Printer Care software HP support and information for Macintosh computers Next-day on-site service HP maintenance agreementsOn-site service agreements Weekly volume on-site service Extended warranty Enww Specifications Table C-1Printer dimensions Physical specificationsElectrical specifications Table C-3Power requirements Operating environment Table C-5Sound power and pressure level1,2Acoustic emissions Table C-6Necessary conditions Enww Regulatory information FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico HP LaserJet M3027/M3035 device Material Safety Data Sheet Msds For more information Telecom statement Declaration of conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety EMI statement Taiwan Laser statement for Finland Luokan 1 laserlaite Working with memory and print server cards Overview Install memory Install device memory Enww Enww Enww Save resources permanent resources Check Dimm installationVerify that Dimm is installed correctly Enable memory for Windows On the Device Settings tab, click More Install an HP Jetdirect print server card Use HP Jetdirect print server cards Remove an HP Jetdirect print server card Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics Index Enww Enww Enww Enww Msds Enww Enww Enww Enww Msds Enww Page CC476-90901* *CC476-90901