Solve fax problems

NOTE: For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide.

Solve sending problems

Faxes quit during sending.

Cause

Solution

 

 

The fax machine to which you are sending might be

Call the recipient to make sure that the receiving fax machine

malfunctioning.

is turned on and ready to receive faxes, or try sending to

 

another fax machine.

 

 

Your telephone line might not be working, or the line might be

Disconnect the fax cable from the telephone jack, and then

experiencing interference.

connect a telephone. Make a phone call to ensure that the

 

telephone line is working.

 

Try using a lower baud rate by adjusting the Maximum Baud

 

Rate setting in the Administration menu. See Initial Setup

 

menu on page 29.

 

 

The device fax is receiving faxes but is not sending them.

Cause

Solution

 

 

If the device is on a PBX system, the PBX system might be

Disable the detect dial tone setting. See the fax guide for

generating a dial tone that the fax cannot detect.

information about changing the setting.

 

 

There might be a poor telephone connection.

Resend the fax later.

 

 

The fax machine to which you are sending might be

Call the recipient to make sure that the receiving fax machine

malfunctioning.

is turned on and ready to receive faxes, or try sending to

 

another fax machine.

 

 

Your telephone line might not be working.

Disconnect the fax cable from the telephone jack, and then

 

connect a telephone. Make a phone call to ensure that the

 

telephone line is working.

 

 

Outgoing fax calls keep dialing.

 

 

 

Cause

Solution

 

 

The fax automatically redials a fax number if either the Redial on Busy feature or the Redial on No Answer feature is enabled.

Disable the Redial on Busy and Redial on No Answer features. See the fax guide for information about changing the settings.

Faxes you send are not arriving at the receiving fax machine.

Cause

Solution

 

 

The receiving fax machine might be turned off or might have

Call the recipient to make sure that the fax machine is turned

an error condition, such as being out of paper.

on and ready to receive faxes.

 

 

A fax might be stored in memory because it is waiting to redial

If a fax job is in memory for either of these reasons, an entry

a busy number, or there are other jobs ahead of it waiting to

for the job appears in the fax log. Print the fax activity log (see

be sent.

 

 

 

ENWW

Solve fax problems 195