Solve e-mail problems | HP M3027/M3035 manual

Solve e-mail problems

If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See Use information pages on page 124. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid.

Validate the SMTP gateway address

NOTE: This procedure is for Windows operating systems.

1.Open an MS-DOS command prompt: click Start, click Run, and then type cmd.

2.Type telnet followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123.123.123.123" represents the SMTP gateway address.

3.Press Enter. If the SMTP gateway address is not valid, the response contains the message Could not open connection to the host on port 25: Connect Failed.

4.If the SMTP gateway address is not valid, contact the network administrator.

Validate the LDAP gateway address

NOTE: This procedure is for Windows operating systems.

1.Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway address.

2.Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens.

3.If the LDAP gateway address is not valid, contact the network administrator.

198 Chapter 11 Problem solving

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HP M3027/M3035 manual Solve e-mail problems, Validate the Smtp gateway address, Validate the Ldap gateway address

Contents

HP LaserJet M3027/M3035 MFP Page HP LaserJet M3027/M3035 Multifunction Copyright and License Trademark Credits Table of contents Input/output I/O configuration Media and trays Device features Print Copy Scan and send e-mail Problem solving FaxManage and maintain the device 175 Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information Appendix E Working with memory and print server cards 243245 Device basics Device comparison Features comparisonFeature Description HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 Environmental features Storage featuresAccessories Accessibility Walkaround Device partsInterface ports see Interface ports on Interface ports Supported operating systems Full software installation Printer driver onlyDevice software Supported printer drivers Automatic Configuration Priority for print settingsUniversal printer drivers Driver Autoconfiguration HP Driver Preconfiguration Enww Open the printer drivers Software for Macintosh computersTo change the device Remove software from Macintosh operating systems HP Web JetadminUtilities Embedded Web server Other components and utilities Supported operating systems Supported browsers Enww Control panel Data light Use the control panelControl-panel layout Ready light Home screen Buttons on the touchscreen Control-panel help systemControl-panel help system on Use the Administration menu Navigate the Administration menu Information menu 1Information menuMenu item Sub-menu item Values Description 2Default Options for Originals menu Default Job Options menuDefault Options for Originals Menu item Values Description Background Cleanup Image adjustment3Image Adjustment menu Darkness Default Copy Options 4Default Copy Options menu Default Fax Options 5Fax Send menu6Fax Receive menu Default E-mail Options Document File Type Choose the file format for the e-mailTiff Post Scanned files Default Send to Folder Options Sided Single-sided or double-sided by default Default Print Options7Default Print Options menu Copies Per Job Type a value Time/Scheduling menu 8Time/Scheduling menu Enww 9Management menu Mode after the delay that is specified in the TimeManagement menu Scheduling menu 10Networking and I/O Initial Setup menuNetworking and I/O 11Jetdirect menus IPV6 Settings Enable Manual SettingsDefault IP Dhcp Release DHCPV6 Policy Manual Settings Use the Manual Settings menu toAddress Proxy Server Diagnostics Embedded Test AppleTalk EnableReset Security Security Secure Web Data Path Test Snmp TestSelect All Tests Execution Time H Packets Received Ping ResultsPackets Sent Percent Lost Link Speed Print Protocols Fax Setup 12Fax Setup menu Mode Disabled Fax Send Settings Fax Dial VolumeError Correction Jbig Compression Disabled Dialing Prefix Fax Receive Settings Rings To AnswerRinger Volume Off Billing Codes 13E-mail Setup menu Mail SetupSend Setup menu 14Send Setup menu Device Behavior menu 15Device Behavior menu Copy Interrupt Enabled Behavior DisabledAuto Print Interrupt Enabled Letterhead Mode Yes General Print Override A4/Letter Font Source Orientation Portrait defaultForm Length Font Number Print Quality menu 16Print Quality menu Process Cleaning Process button Small Paper ModeCalibration/Cleaning Create Cleaning Slow Troubleshooting menu 17Troubleshooting menu Enww Resets menu Service menu Enww Input/output I/O configuration USB configuration Network configuration Configure TCP/IPv4 parametersSet an IP address Set the default gateway Set the subnet mask Configure TCP/IPv6 parameters Disable network protocols optionalDisable IPX/SPX Disable AppleTalk Disable DLC/LLCHP Jetdirect EIO print servers Media and trays General guidelines for media Paper to avoidPaper that can damage the device General media specifications Category Specifications Media considerations EnvelopesEnvelopes with double side seams Labels Transparencies Card stock construction Card stock and heavy mediaLetterhead and preprinted forms Card stock guidelines Select the correct fuser mode Media type Fuser mode setting Enww Supported media sizes Media size Dimensions Weight and thicknessSelect print media 1Supported media sizes 3Tray 1 media types Type DimensionsSupported media types 4Tray 2 and tray 3 media types Printing and paper-storage environment Load media Load media on the scanner glassLoad the automatic document feeder ADF Load tray 1 multipurpose tray Setting Explanation Customize tray 1 operation Load tray 2 and optional tray Load special media Media type Maximum amount That can be loadedTray To the front Setting Description Control print jobs Select output bins Print to the top output bin Print to the rear output bin Device features Use the convenience stapler Staple media Load staples Enww Use the proof and hold feature Use job storage featuresGain access to the job storage features Create a proof and hold job Delete a proof and hold job Use the private job featurePrint the remaining copies of a proof and hold job Create a private job Create a QuickCopy job Use the QuickCopy featureDelete a private job Print additional copies of a QuickCopy job Use the stored job feature Delete a QuickCopy jobCreate a stored copy job Create a stored print job Print a stored jobDelete a stored job Enww Print Create a quick set Use features in the Windows printer driverCreate and use quick sets Use quick sets Set a custom paper size from the printer driver Use watermarksResize documents Reduce or enlarge a document Use different paper and printing covers Print a blank firstPrint multiple pages on one sheet of paper Print on both sides of the paper Use automatic duplex printing Print on both sides manuallyLayout options for printing on both sides Use the Services tab Create a preset Use features in the Macintosh printer driverCreate and use presets Use presets Printing on both sides of the paper Use automatic duplex printing Print on both sides manually Cancel a print job Stop the current print job from the control panelStop the current print job from the software program Print Copy Use the Copy screen Copy screen Set the default copy options Basic copy instructions Copy from the scanner glassCopy from the document feeder Adjust the copy settings Option name Description Copy two-sided documents automatically duplex models only Copy two-sided documentsCopying two-sided documents manually Make two-sided copies from one-sided documents Make one-sided copies from two-sided documents Copy mixed-size originals Change the copy-collation setting Copy photos and books Copy a photoCopy a book Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Scan and send e-mail Configure the Smtp gateway address Configure e-mail settingsConfigure e-mail server settings Supported protocols Find the Smtp gateway from the device control panel Test the Smtp settingsFind gateways Find the Smtp gateway from an e-mail program Use the Send E-mail screen Send documents Perform basic e-mail functionsLoad documents Send a document Use the auto-complete function Use the address book Create a recipient listUse the local address book Add e-mail addresses to the local address book Delete e-mail addresses from the local address book Original Sides Change e-mail settings for the current jobButton Description Optimize Text Scan to a folder Scan to a workflow destination Fax Configure and use the fax features Analog faxingConnect the fax to a telephone line Digital fax Fax Manage and maintain the device Description How to print Use information pages Fax reports Font lists Configure e-mail alerts Software Information location HP Easy Printer Care software sections Use the HP Easy Printer Care softwareOpen the HP Easy Printer Care software SectionOptions Alert Settings window Overview tab Open the embedded Web server by using a network connection Use the embedded Web server Embedded Web server sections Tab or section Options Digital Sending tab Networking tabOther links Use HP Web Jetadmin software Open the HP Printer Utility HP Printer Utility featuresUse the HP Printer Utility for Macintosh Open the HP Printer Utility in Mac OS X Bonjour Settings Additional SettingsMail Alerts Supplies life Approximate print-cartridge replacement intervalsManage supplies Manage the print cartridge Print-cartridge authentication HP fraud hotline and Web site Supply replacement guidelines Replace supplies and partsChange the print cartridge Enww Enww Clean the device Clean the exteriorClean the scanner glass Clean the scanner lid backing Clean the ADF Enww Clean the paper path Touch Troubleshooting Calibrate the scanner Problem solving Problem-solving checklist Factors that affect performance Is the power on? Problem-solving flowchartStep Verification step Possible problems Solutions Number Does Ready appear on Does the device copy? See Solve fax problems on Fax problems on Device does not pull paper from tray Cause Solution Solve general device problemsDevice selects media from the wrong tray CauseSolution Paper curls when it exits the device Cause Solution Print job is extremely slow Cause Solution Print job prints on both sides of the paper Cause SolutionPages print, but are totally blank Cause Solution Media on Message and see Control-panel messages on Control-panel message types Message type Description Status messages Control-panel messages 1Control-panel messagesControl panel message Description Recommended action Continue touch OK Error To continue touch OKEmbedded I/O buffer overflow To USB I/O buffer overflow To continue 55.XX.YY DC Controller Error To Xxxxx Error To continue turn offFuser Error To continue turn off Then on Error To continue turn off then on No System To continue turn off then 8X.YYYY EIO Error To continue turn off Storage error settings changed To continue touch OKXxxx Error To continue turn off then Permanent storage full Authentication Required To Use This Access denied menus lockedCustom Authentication Required Feature HP digital sending delivery error Error executing Digital Send job. JobFront side optical system error Install black cartridge Please turn device off and install hard Password or name is incorrect. PleaseEnter correct login Power off Scan failure Press Start to rescan Unable to store job User name or password is incorrectUnable to send job Please re-enter Device is jammed.1 Cause Solution Common causes of jamsSee Load media on Jam locations Jam recovery Turn off jam recovery Clear jams Clear jams from the ADF Clear jams Clear jams from the input-tray areas Clear jams from the print-cartridge area Clear jams from the output-bin areas Enww Clear jams from the duplexer Solve repeated jams Clean the device. See Clean the device on Clear stapler jams Enww Enww Print-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with media Print-quality problems associated with jams AaBbCc See Dropouts See Lines See Gray background See Toner smear Light print partial Light print entireSee Random image Repetition on Specks DropoutsLines Gray background Toner smear Loose toner Repeating defectsRepeating image Misformed characters Skew Curl or wave Wrinkles or creases Vertical white lines Tire tracksWhite spots on black Scattered lines Blurred print Random image repetition Solve network printing problems HP Jetdirect Print Server Image problems Solve copy problemsPrevent copy problems Problem Cause Solution Media-handling problems Glass. See Clean the deviceChange the print cartridge on Print Quality submenu, touch Set Quality menu onSee Calibrate the scanner Problem Cause Performance problems Faxes quit during sending Cause Solution Solve fax problemsSolve sending problems Outgoing fax calls keep dialing Cause Solution Solve receiving problems Faxes are not printing at the device Cause Solution Solve e-mail problems Validate the Smtp gateway addressValidate the Ldap gateway address Solve common Windows problems Solve common Macintosh problems Library/Printers/PPDs/Contents/Resources Solve common Macintosh problems Solve Linux problems Software troubleshootingHardware troubleshooting Legal page prints with clipped margins Cause Solution Solve PostScript problemsGeneral problems PS error page prints Cause Solution Enww Supplies and accessories Order supplies, accessories, and parts Print cartridge Paper-handling accessoriesPart numbers Memory Stapler accessories Print media HP Printing paper 922296U/Asia-Pacific countries/regions Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP Easy Printer Care software HP support and information for Macintosh computers Next-day on-site service HP maintenance agreementsOn-site service agreements Weekly volume on-site service Extended warranty Enww Specifications Table C-1Printer dimensions Physical specificationsElectrical specifications Table C-3Power requirements Operating environment Table C-5Sound power and pressure level1,2Acoustic emissions Table C-6Necessary conditions Enww Regulatory information FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico HP LaserJet M3027/M3035 device Material Safety Data Sheet Msds For more information Telecom statement Declaration of conformity Declaration of Conformity Safety statements Laser safetyCanadian DOC regulations EMI statement Taiwan Laser statement for Finland Luokan 1 laserlaite Working with memory and print server cards Overview Install memory Install device memory Enww Enww Enww Check Dimm installation Verify that Dimm is installed correctlySave resources permanent resources Enable memory for Windows On the Device Settings tab, click More Install an HP Jetdirect print server card Use HP Jetdirect print server cards Remove an HP Jetdirect print server card Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics Index Enww Enww Enww Enww Msds Enww Enww Enww Enww Msds Enww Page CC476-90901* *CC476-90901